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Gateway M275E User Guide - Page 160

Telephone numbers, Automated troubleshooting system

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Chapter 10: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Answers by Gateway Gateway Customer Care America Online Sales Service description Get tutorial assistance for hardware and software issues. This is a fee-based service. Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 151 before calling.) Get support for your America Online ISP account. Get information about available systems. How to reach www.gateway.com/answers Gateway Customer Care telephone numbers vary by country or region. See the label on the bottom of your convertible tablet PC. For more information, see "Identifying your model" on page 18. 800-827-6364 (US) 888-265-4357 (Canada) 888-888-2075 (US) 888-387-7752 (Canada) 152 www.gateway.com

Section	Page
Contents	3
Getting Help	9
Gateway Web site	11
Using Support	11
Support Home	12
Product Support	12
Downloads	12
Customer Service	12
Upgrade Center	12
Resources	12
Contact Us	12
Help and Support	13
Searching for a topic	14
BigFix	14
Using Your Computer guide	15
Online help	15
Checking Out Your Gateway Convertible Tablet PC	17
Front	18
Left	19
Right	20
Back	21
Bottom	23
Keyboard area	24
Identifying your model	26
Gateway model number	26
Gateway serial number	27
Internal wireless label	27
Microsoft Certificate of Authenticity	27
Finding your specifications	27
Accessories	28
Getting Started	31
Installing the battery	32
Connecting the ACadapter	32
Protecting from power source problems	34
Connecting the dial-up modem	35
Connecting to a cable or DSL modem or to an Ethernet network	36
Starting your convertible tablet PC	37
Turning on the Power on Lid Lift feature	38
Waking up your convertible tablet PC	39
Turning off your convertible tablet PC	39
Restarting (rebooting) your convertible tablet PC	40
Status indicators	41
LED status indicators	41
Keyboard status indicators	43
Using the keyboard	44
Key types	45
System key combinations	46
Buttons	49
Tablet control buttons	49
Multi-function buttons	51
Using the EZPad touchpad	52
Using the display	55
Converting the display from notebook to tablet mode	56
Changing display orientation	57
Adjusting brightness	58
XtraBright/XtraDim	58
Using the pen	59
Storing and removing the pen	59
Adjusting the volume	61
Turning your wireless radio on or off	62
Using Windows XP TabletPC2005	63
Using Windows XP TabletPC 2005	64
Using Tablet PC extensions	65
Calibration	65
Gestures	65
Pen button	66
Tips	66
Tablet Input Panel (TIP)	67
TIP tips	67
Using speech recognition	68
Adjusting tablet and pen settings	69
Programming the buttons	69
Adjusting the Tablet PC Input Panel Settings	70
Using Drives and Ports	71
Changing modules	72
Using the DVD drive	74
Identifying drive types	74
Inserting a CD or DVD	75
Playing a CD	76
Playing a DVD	76
Creating CDs	76
Using the memory card reader	77
Memory card types	77
Inserting a memory card	77
Using a memory card	78
Removing a memory card	78
Adding and removing a PCCard	79
Viewing the display on a projector or monitor	81
Viewing the display on a television	83
Changing from one display to another	85
Connecting a video camera to your convertible tablet PC	86
Managing Power	87
Monitoring the battery charge	88
Recharging the battery	89
Recalibrating the battery	89
Changing batteries	90
Extending battery life	93
Conserving battery power	93
Using alternate power sources	94
Changing power modes	94
Using power saving modes	95
Upgrading Your Convertible Tablet PC	97
Preventing static electricity discharge	98
Adding or replacing memory	99
Adding or replacing memory in the memory bay	100
Replacing memory under the keyboard	103
Opening the keyboard compartment	103
Replacing the memory	108
Reattaching the keyboard	109
Replacing the hard drive kit	112
Using the Optional Port Replicator	115
Front	116
Left	117
Back	118
Connecting to the port replicator	120
Attaching to the port replicator	120
Disconnecting from the port replicator	121
Securing your port replicator	122
Maintaining Your Convertible Tablet PC	123
Caring for your convertible tablet PC	124
Display screen	125
Using the Pen	125
Replacing the pen point	126
Cleaning your convertible tablet PC	127
Cleaning the exterior	127
Cleaning the keyboard	128
Cleaning the convertible tablet PC screen	128
Cleaning CDs or DVDs	128
Protecting your convertible tablet PC from viruses	129
Updating Windows	132
Restoring your system	133
Microsoft System Restore	133
Reinstalling programs and drivers	134
Restoring your convertible tablet PC to the original configuration	134
Troubleshooting	135
Safety guidelines	136
First steps	137
Troubleshooting	138
Audio	138
Battery	138
CD drives	138
Device installation	138
Display	139
DVD drives	140
File management	143
Hard drive	144
Internet	145
Keyboard	146
Memory	147
Memory card reader	147
Modem (cable or DSL)	148
Modem (dial-up)	148
Mouse	152
Networks	152
Passwords	153
PCCards	153
Pen	154
Power	154
Printer	155
Sound	157
Touchpad	157
Video	158
Telephone support	159
Before calling Gateway Customer Care	159
Telephone numbers	160
Automated troubleshooting system	160
Telephone numbers	160
Self-help	161
Tutoring	161
Training	161
Safety, Regulatory, and Legal Information	163
Index	175
A	175
B	175
C	175
D	177
E	177
F	178
G	178
H	178
I	178
J	178
K	178
L	179
M	179
N	180
O	180
P	180
R	181
S	182
T	183
U	184
V	184
W	184
X	184