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Gateway ML6721 8512488 - Gateway Notebook Reference Guide R2 - Page 134

Video, Telephone support, Before calling Gateway Customer Care

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CHAPTER 9: Troubleshooting The pointer moves unexpectedly • Clean the touchpad with a damp cloth (water only) and wipe it dry. • Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Video The projector or monitor is not working • Make sure that you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on and that the video cable is connected correctly. TV out is not working • Make sure that you have activated TV out. For more information, see ""Viewing the display on a television" on page 54. • Make sure that the television is turned on and that the S-Video cable is connected correctly. • Televisions in different countries use different standards. If you are traveling, you may need to change the TV Out mode. For more information, see "Viewing the display on a television" on page 54. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. 128

Section	Page
Contents	3
About This Reference	7
About this guide	8
Accessing your online User Guide	8
Gateway contact information	8
Gateway model and serial number	9
Microsoft Certificate of Authenticity	9
For more information	9
Checking Out Your Notebook	11
Front	12
Left	13
Right	14
Back	15
Bottom	16
Keyboard area	17
LCD panel	18
Setting Up and Getting Started	19
Working safely and comfortably	20
Reducing eye strain	20
Setting up your computer desk and chair	21
Sitting at your notebook	21
Avoiding discomfort and injury from repetitive strain	21
Connecting the AC adapter	22
Protecting from power source problems	24
Connecting the dial-up modem	24
Connecting to a broadband modem or network	25
Starting your notebook	26
Waking up your notebook	27
Turning off your notebook	27
Restarting (rebooting) your notebook	28
Using the status indicators	29
Using the keyboard	30
Key types	30
System key combinations	32
Using the EZ Pad touchpad	34
Using the optional multimedia panel	37
Using the optional webcam	38
Adjusting the brightness	41
Adjusting the volume	42
Turning your wireless radio on or off	44
IEEE 802.11 wireless network radio	44
Bluetooth radio	45
Using Drives and Accessories	47
Using the CD or DVD drive	48
Identifying drive types	48
Using a CD or DVD drive	49
Using the memory card reader	50
Memory card types	50
Inserting a memory card	50
Using a memory card	51
Removing a memory card	51
Adding and removing a PC Card or Express Card	51
Installing a printer or other peripheral device	54
Connecting a USB device	54
Connecting an IEEE 1394 device	55
Viewing the display on a projector or monitor	56
Adjusting the display properties	57
Using the projector or monitor for a presentation	59
Viewing the display on a television	60
Adjusting the television display settings	61
Ordering accessories	62
Managing Power	65
Monitoring the battery charge	66
Recharging the battery	66
Changing the battery	67
Recalibrating the battery	68
Extending battery life	69
Maximizing battery performance	69
Conserving battery power	69
Using alternate power sources	70
Changing power modes	70
Using power saving modes	71
Changing notebook power settings	72
Changing the power plan	72
Changing advanced settings	73
Traveling with Your Notebook	75
Packing your notebook	76
Traveling by air	76
Dial-up modem	76
Radio frequency wireless connections	77
Files	77
Security	78
Power	79
Additional tips	79
Maintaining Your Notebook	81
Caring for your notebook	82
Cleaning your notebook	82
Cleaning the exterior	83
Cleaning the keyboard	83
Cleaning the notebook screen	83
Maintaining the battery	84
Storing batteries	84
Cleaning CDs or DVDs	85
Recovering your system	85
Recovering pre-installed software and drivers	86
Preparing for software and device driver recovery	87
Recovering pre-installed software and drivers using Gateway Recovery Center	89
Recovering pre-installed software and drivers using recovery discs	90
Using Microsoft System Restore	92
Manually creating a restore point	94
Recovering your system to its factory condition	95
Recovering your system using the Windows DVD	96
Upgrading Your Notebook	99
Preventing static electricity discharge	100
Adding or replacing memory modules	101
Replacing the hard drive kit	106
Troubleshooting	109
Safety guidelines	110
First steps	110
Troubleshooting	111
Audio	111
Battery	111
CD drives	111
Diskette drive (external)	111
Display	112
DVD drives	113
Ethernet	115
Express Cards	115
File management	116
Hard drive	116
Internet	117
Keyboard	118
Media Center	119
Memory	122
Memory card reader	122
Modem (cable or DSL)	122
Modem (dial-up)	123
Mouse	126
Networks (wired)	127
Networks (wireless)	128
Passwords	130
PC Cards	130
Power	131
Printer	131
Sound	133
Status indicators	133
Touchpad	133
Video	134
Telephone support	134
Before calling Gateway Customer Care	134
Legal Information	137
Important safety information	138
Setting up your system	138
Care during use	138
Replacement parts and accessories	139
Regulatory compliance statements	139
Wireless guidance	139
United States of America	140
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15	140
Unintentional emitter per FCC Part 15	141
FCC declaration of conformity	141
California Proposition 65 Warning	142
Mercury Warning	142
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)	142
Canada	143
Industry Canada (IC) Intentional emitter per RSS 210	143
Unintentional emitter per ICES-003	143
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)	143
Japan	144
Japanese Modem Notice	144
Laser safety statement	144
Environmental information	145
Notices	146
All Rights Reserved	146
Trademark Acknowledgments	146
Macrovision statement	146
A	147
B	147
C	148
D	149
E	149
F	150
G	150
H	150
I	150
J	150
K	151
L	151
M	151
N	152
O	152
P	152
R	153
S	154
T	155
U	155
V	156
W	156