HP 418800-B21 HP StorageWorks 70 Modular Smart Array Enclosure User Guide (434 - Page 34

Diagnostic steps, Are the power supply/fan module LEDs green?, Is the system power LED green?

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Diagnostic steps Are the power supply/fan module LEDs green? Answer No Yes Possible Reasons Possible Solutions • The power cords are not connected or AC power is not available. • The power supply may not be inserted properly, it may have a damaged connector, or it may have failed. • The system midplane may need to be replaced. • Be sure that the power cord is connected to the power supply. • Be sure that the power supply is undamaged and is fully seated. • Be sure that all pins on connectors and components are straight. • Contact an authorized service provider for assistance. If the system power LED is off, do the following: 1. Press the Power On/Standby button and hold for approximately three seconds. 2. See Is the system power LED green? System is functioning properly. No action required Is the system power LED green? An- Possible Reasons swer Possible Solutions • Firmly press the Power On/Standby button and • The Power On/Standby button has not been hold for approximately three seconds. pressed firmly or held long enough. • Be sure that the power supply is undamaged • The power supply may not be inserted prop- and is fully seated. Be sure that all pins on erly, it may have a damaged connector, or connectors and components are straight. No it may have failed. • Be sure that all components are fully seated. • The system may have experienced a short. Controller firmware may be corrupted. • Flash the controller firmware (see Updating disk enclosure firmware). • The system midplane and/or power but- ton/LED assembly may need to be replaced. • Contact an authorized service provider for as- sistance. Recognizing disk drive failure In an HP enclosure, a steadily glowing fault LED indicates that a drive has failed. Other indications of failed disk drives are as follows: • ACU represents failed drives with a distinctive icon. • HP SIM can detect failed drives remotely across a network. (For more information about HP SIM, see the documentation on the Management CD.) • ADU lists all failed drives. 34 Troubleshooting

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Diagnostic steps
Are the power supply/fan module LEDs green?
Possible Solutions
Possible Reasons
An-
swer
•
Be sure that the power cord is connected to the
power supply.
•
Be sure that the power supply is undamaged and
is fully seated.
•
Be sure that all pins on connectors and components
are straight.
•
Contact an authorized service provider for assist-
ance.
If the system power LED is off, do the following:
1.
Press the Power On/Standby button and hold for
approximately three seconds.
2.
See
Is the system power LED green?
•
The power cords are not connected or
AC power is not available.
•
The power supply may not be inserted
properly, it may have a damaged
connector, or it may have failed.
•
The system midplane may need to be
replaced.
No
No action required
System is functioning properly.
Yes
Is the system power LED green?
Possible Solutions
Possible Reasons
An-
swer
•
Firmly press the Power On/Standby button and
hold for approximately three seconds.
•
Be sure that the power supply is undamaged
and is fully seated. Be sure that all pins on
connectors and components are straight.
•
Be sure that all components are fully seated.
•
Flash the controller firmware (see
Updating disk
enclosure firmware
).
•
Contact an authorized service provider for as-
sistance.
•
The Power On/Standby button has not been
pressed firmly or held long enough.
•
The power supply may not be inserted prop-
erly, it may have a damaged connector, or
it may have failed.
•
The system may have experienced a short.
Controller firmware may be corrupted.
•
The system midplane and/or power but-
ton/LED assembly may need to be replaced.
No
Recognizing disk drive failure
In an HP enclosure, a steadily glowing fault LED indicates that a drive has failed.
Other indications of failed disk drives are as follows:
•
ACU represents failed drives with a distinctive icon.
•
HP SIM can detect failed drives remotely across a network. (For more information about HP SIM,
see the documentation on the Management CD.)
•
ADU lists all failed drives.
Troubleshooting
34