HP 9040 HP MFP Digital Sending Software v. 4 - Support Guide - Page 33

Common digital sending problems, Activity log messages-HP MFP DSS Configuration Utility Help file - removing hard drive

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Page 33 highlights

Common digital sending problems Use the table below to solve common digital sending problems. As a general rule for all problems, check the control panel, event log, and activity log for relevant messages. See the following for an explanation of messages: ● Control panel messages-"Control panel messages" on page 33 ● Event log messages-"Windows viewer log messages" on page 31 ● Activity log messages-HP MFP DSS Configuration Utility Help file Common digital sending problems Problem Description and actions Image quality is poor ● If scanned pages are blank, or white, or have repeated patterns, make sure that a page is not already on the glass. ● Make sure that the document you are trying to send is placed correctly in the automatic document feeder (ADF) or on the glass. ● Make sure that the glass is clean. If the glass is dirty, clean it with a dry, soft cloth. ● Increase the default resolution using the HP MFP DSS Configuration Utility. MFP is sending jobs very slowly ● You might have selected a setting that is making the document into a large file that is sending slowly (for example, Fine resolution or Color scan preference). To speed up the sending process, try choosing a different setting (for example, Standard resolution or Black and White scan preference). HP DSS v. 4 is processing very slowly ● Too many programs might be running on the computer. Try closing open programs that you are not using. Also, try restarting the computer. ● Enough free space might not be available on your computer's hard drive. Free up space on your computer by removing unneeded files. ● Data on your computer's hard drive might be fragmented. Run the system's disk defragmenter. You might need to install a disk defragmenter tool on your Windows server computer. For more information, see the Windows documentation. Following configuration ● Turn the MFP off and then back on again. of the MFP, digital sending does not appear to work ENWW Common digital sending problems 27

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ENWW
Common digital sending problems
27
Common digital sending problems
Use the table below to solve common digital sending problems.
As a general rule for all problems, check the control panel, event log, and activity log for relevant
messages. See the following for an explanation of messages:
●
Control panel messages—
“
Control panel messages
” on page 33
●
Event log messages—
“
Windows viewer log messages
” on page 31
●
Activity log messages—HP MFP DSS Configuration Utility Help file
Common digital sending problems
Problem
Description and actions
Image quality is poor
●
If scanned pages are blank, or white, or have repeated patterns, make
sure that a page is not already on the glass.
●
Make sure that the document you are trying to send is placed correctly in
the automatic document feeder (ADF) or on the glass.
●
Make sure that the glass is clean. If the glass is dirty, clean it with a dry,
soft cloth.
●
Increase the default resolution using the HP MFP DSS Configuration
Utility.
MFP is sending jobs
very slowly
●
You might have selected a setting that is making the document into a large
file that is sending slowly (for example, Fine resolution or Color scan
preference). To speed up the sending process, try choosing a different
setting (for example, Standard resolution or Black and White scan
preference).
HP DSS v.
is
processing very slowly
●
Too many programs might be running on the computer. Try closing open
programs that you are not using. Also, try restarting the computer.
●
Enough free space might not be available on your computer’s hard drive.
Free up space on your computer by removing unneeded files.
●
Data on your computer’s hard drive might be fragmented. Run the
system’s disk defragmenter. You might need to install a disk defragmenter
tool on your Windows server computer. For more information, see the
Windows documentation.
Following configuration
of the MFP, digital
sending does not
appear to work
●
Turn the MFP off and then back on again.
4