HP 9040 HP MFP Digital Sending Software v. 4 - Support Guide - Page 39

Control panel messages The following table lists and explains the messages that appear on the MFP control panel for digital sending. If the problem persists, contact an authorized HP dealer. Control panel messages Message Description and actions No Send Options are currently available. There are no licensed Digital Sending services available, and the MFP is not configured for embedded e-mail or fax. ● Use the HP MFP DSS Configuration Utility to enable one or more send options. ● Restart the HP DSS v. 4 ● Use the HP MFP DSS Configuration Utility to verify that the license for the MFP was entered correctly. ● Use the HP MFP DSS Configuration Utility to configure embedded email. E-mail Gateway is not configured. Contact administrator. The user attempted to select e-mail as a send option, but no IP address for an SMTP gateway has been configured. ● Use the HP MFP DSS Configuration Utility to configure the e-mail gateway. E-mail Gateway is not responding. Contact administrator. An e-mail gateway is configured, but is not responding. ● Verify the SMTP server is running. ● Choose another SMTP server. ● Verify the SMTP server and the MFP are on the network. ● Try sending the job later. Error executing Digital Send job. Job failed. An error occurred while the product was sending a Digital Send job that caused the transmission of the job to fail. ● Check the activity log in the HP MFP DSS Configuration Utility for more details on the error. ● Try sending the job again. ● Turn the MFP off and then on again. ● Restart HP DSS v. 4 ● Restart the computer on which HP DSS v. 4 is installed. Address book is full. ● Delete unneeded addresses from the address book so that you can add To add an address, you more addresses. must first delete an address. Too many addresses were found to display. Please refine your search. When the user initiated an address book search, the number of addresses in the address book that matched the search criteria was more than the MFP could display on the control panel. ● Refine the search by typing more characters before initiating the search. E-mail Gateway did not respond. Job failed. In the midst of sending the job, the e-mail gateway stopped responding and the MFP was unable to finish sending the job. ● Verify the SMTP server is running. ● Choose another SMTP server. ● Verify the SMTP server and the MFP are on the network. ● Try sending the job later. ENWW Control panel messages 33