HP 9040 HP MFP Digital Sending Software v. 4 - Support Guide - Page 36

Troubleshooting, Job scans but does not, print, Job prints, but not as, expected

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Common digital sending problems (continued) Problem Description and actions Job scans but does not ● Make sure that the remote printer is online. print ● Verify that the remote printer is not out of paper. ● Make sure the remote printer is loaded with correct paper size/type. ● Verify that the print driver is installed. ● Make sure that the print driver was not renamed. ● Make sure that there has not been a driver failure. Job prints, but not as ● The driver settings are incorrect. expected Job does not arrive at FTP destination ● Make sure that there is not a networking problem. ● Verify that the credentials are correct. ● Make sure that the remote directory exists. ● Verify that the appropriate permissions to change the directory have been made. ● Make sure that the appropriate permissions to write to the directory have been made. Job does not arrive at folder destination ● Make sure the folder directory exists. ● Verify folder permissions for the user. ● Verify the folder path if entered at control panel by authenticated user. 30 Chapter 3 - Troubleshooting ENWW

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30
Chapter
3 - Troubleshooting
ENWW
Job scans but does not
print
●
Make sure that the remote printer is online.
●
Verify that the remote printer is not out of paper.
●
Make sure the remote printer is loaded with correct paper size/type.
●
Verify that the print driver is installed.
●
Make sure that the print driver was not renamed.
●
Make sure that there has not been a driver failure.
Job prints, but not as
expected
●
The driver settings are incorrect.
Job does not arrive at
FTP destination
●
Make sure that there is not a networking problem.
●
Verify that the credentials are correct.
●
Make sure that the remote directory exists.
●
Verify that the appropriate permissions to change the directory have been
made.
●
Make sure that the appropriate permissions to write to the directory have
been made.
Job does not arrive at
folder destination
●
Make sure the folder directory exists.
●
Verify folder permissions for the user.
●
Verify the folder path if entered at control panel by authenticated user.
Common digital sending problems (continued)
Problem
Description and actions