HP 9040 HP MFP Digital Sending Software v. 4 - Support Guide - Page 42

HP MFP DSS Configuration Utility messages The following table lists and explains messages that might appear on the screen while you are using the HP MFP DSS Configuration Utility. If the problem persists, contact an authorized HP dealer. HP MFP DSS Configuration Utility messages Message Description and actions is The named computer is either not currently running, not available not responding or is not a through the network, or not running as an SMTP gateway. valid SMTP gateway server. ● Make sure the computer is turned on, available through the network, and running as an SMTP gateway. Access violation Read access is denied. The HP MFP DSS Configuration Utility could not read from the specified folder on the specified file server. ● Make sure the folder exists. ● Make sure you have read permission for the folder. Access violation Unable to log off from the file server. The HP MFP DSS Configuration Utility could not logoff from the specified file server. ● Try testing the file server again to make sure that it is still running and available through the network. Access violation Unable to log on to the file server. The HP MFP DSS Configuration Utility could not logon to the specified file server. ● Make sure you entered valid logon credentials to gain access to the file server. ● Make sure the file server is running (if not the local computer). ● Make sure the file server is available through the network (if not the local computer). Access violation Write access is denied. The HP MFP DSS Configuration Utility could not write to the specified folder on the specified file server. ● Make sure the folder exists. ● Make sure you have write permission for the folder. The account for user is currently inaccessible. The named user does not currently have logon privileges-either because the account is locked or the user password has expired. ● Unlock the user account. ● Update the user password. The domain is unknown. The named domain is not recognized as valid. ● Make sure the named domain is correct. ● Make sure your computer can gain access to the named domain. The HP Configuration Utility is already being run on . The HP MFP DSS Configuration Utility is already running remotely on the named computer. More than one instance of the HP MFP DSS Configuration Utility cannot run at the same time. This eliminates the possibility of configuration conflicts. ● Wait until the HP MFP DSS Configuration Utility that is running remotely is closed. The LDAP server is currently too busy to handle your request. The LDAP server ended the connection with the HP MFP DSS Configuration Utility because resources were insufficient. ● Test the LDAP settings again later. The LDAP server or the connection has failed. The HP MFP DSS Configuration Utility lost its connection with the LDAP server. ● Make sure the LDAP server is working properly. ● Test the LDAP settings again later. 36 Chapter 3 - Troubleshooting ENWW