HP 9040 HP MFP Digital Sending Software v. 4 - Support Guide - Page 40

Control panel messages (continued) Message Description and actions E-mail Gateway rejected the job because of the addressing information. Job failed. ● Correct the e-mail address and send the job again. E-mail Gateway did not ● Increase the attachment size allowed by the e-mail gateway (see the accept the job because documentation for your e-mail package). the attachment was too ● Check the "returned mail" message (if one was received) for the reason large. the e-mail message was not delivered. Use the HP MFP DSS Configuration Utility to adjust the maximum file size setting in the Edit dialog in the SMTP gateway to a smaller size, if the attachment was too big to transmit, or raise the maximum e-mail message size that your e-mail server accepts (see the documentation for that server). LDAP Server is not responding. Contact administrator. ● Verify the LDAP server is running. ● Choose another LDAP server. ● Verify the LDAP server and the MFP are on the network. ● Try sending the job later. Network connection required for Digital Sending. Contact administrator. The MFP was unable to communicate over the network. ● Verify the MFP is on the network. ● Verify the status of the network. Unable to send Fax. Please check fax configuration. The fax accessory must be configured before faxing can take place. ● Configure the fax accessory through the CONFIGURE DEVICE menu. See the fax accessory documentation for specifics. Then, send the job again. Login failed. Please try again. The information the user entered for authentication resulted in a failure to login, that is, the user name or password was invalid. ● Try the action again, making sure that the user name and password are entered correctly. NOTE: The user name and password are case-sensitive. 34 Chapter 3 - Troubleshooting ENWW