HP 9040 HP MFP Digital Sending Software v. 4 - Support Guide - Page 35

Common digital sending problems (continued) Problem Description and actions Because of a network Once the document has been completely scanned, its contents are held problem, a previously within the MFP until a successful connection to HP DSS v. 4 is made. Once scanned document was communication is reestablished, processing is completed. If the MFP loses not received power, the document is retained on the hard disk. However, until HP DSS v. 4 is contacted, new digital sending jobs will not be accepted. ● Try sending the job later. ● Make sure HP DSS v. 4 service is running. Once the document leaves HP DSS v. 4 subsequent delivery errors are reported by the SMTP gateways. Transmission error e-mails occurring after the document has been sent to the SMTP server are sent to the address shown in the From: field of the original message. If you do not allow userprovided From: addresses, error messages are e-mailed to the e-mail address that you configure. ● Check the return e-mail message for information about the problem. ● Make sure HP DSS v. 4 service is running. An error, indicating that If there is insufficient space to hold the scanned document on the MFP hard the job failed, is disk, the scanning operation is aborted. Disk space is consumed by private reported at the control jobs, held jobs, and e-mail messages that have not yet been transmitted to panel HP DSS v. 4 Jobs waiting for transmission are stored on the disk. ● Try sending the job later. ● Increase the amount of available disk space. Note: Deleting files on the MFP hard disk might cause unpredictable behavior, such as lost e-mail messages without sender notification. The MFP loses power Any job information stored on the hard disk is automatically deleted when the during digital sending MFP is turned off. ● Resend the document. The user provided an invalid e-mail address in the From: field ● If the e-mail is actually delivered, the recipient will be unable to reply to the message. If the e-mail bounces, an error message will not be delivered. Resend the message using a valid address in the From: field. ● Enable authentication. One or more addresses The SMTP validates e-mail addresses only if they reside on the local SMTP in the To: field are gateway. Otherwise, a gateway farther down the pipeline performs validation. invalid HP DSS v. 4 generates error messages to the sender when it detects an "unknown user" error from SMTP. Other SMTP servers are responsible for generating error e-mail messages if addresses are later found to be invalid. ● Enter a correct address. HP DSS v. 4 generates an error while processing an e-mail HP DSS v. 4 generates an e-mail message to the sender, indicating that an unrecoverable error has occurred. ● Resend the document. HP DSS v. 4 loses contact with the SMTP server Before the scanning process begins, HP DSS v. 4 contacts the SMTP gateway to ensure it is available. If it is not available, the job does not proceed. If it subsequently loses contact, HP DSS v. 4 periodically retries the connection. After a fixed period of time, it places an error message in the activity log. ● Make sure that the SMTP server is running. ● Verify that the network is working properly. ● Choose a different SMTP server. ENWW Common digital sending problems 29