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HP D2460 User Guide - Page 75

Paper problems, Paper jam

UPC - 808736786652

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"Printing in ink-backup mode" message Cause: When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts. Solution: If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed. To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. Paper problems To clear a paper jam or resolve other paper problems, check the following topics: • Paper jam • Printer does not feed paper • Out of paper message • Printer prints on multiple sheets at once Paper jam To clear a paper jam 1. Remove the paper from the paper tray. 2. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. Paper problems 73

Section	Page
Contents	3
Welcome	7
Special features	9
Get started	10
The printer at a glance	10
Buttons and lights	11
Power button and light	12
Cancel button	12
Photosmart Essential button	13
Paper tray	13
Unfold the paper tray	13
Use the paper tray	15
Fold the paper tray	15
Print cartridges	17
Replace print cartridges	18
Ink-backup mode	18
Ink-backup mode output	19
Exit ink-backup mode	19
Connect the printer	20
USB	20
Print using the Photosmart Essential button	21
About the Photosmart Essential button	21
About the HP Photosmart Software	21
Print photos	22
Print borderless photos	22
Print photos with a border	24
HP Real Life Technologies photo fix	26
Photo print cartridge	26
Exif Print	27
Store and handle photo paper	27
Save money when printing photos	28
Print other documents	29
Print e-mail	29
Print documents	30
Print letters	31
Print envelopes	32
Print postcards	33
Print index cards and other small media	34
Print labels	35
Print CD/DVD tattoos	36
Print transparencies	37
Print brochures	37
Print greeting cards	38
Print booklets	39
Print posters	41
Print iron-on transfers	42
Printing tips	44
Print a test page	44
Printing shortcuts	44
Create printing shortcuts	45
Set the page order	45
Fast/Economical printing	46
Print multiple pages on a single sheet of paper	46
Print in grayscale	46
Two-sided printing	47
Print preview	47
Set a custom paper size	48
Select a paper type	48
Change the print speed or quality	48
Print resolution	49
Maximum dpi	49
Resize a document	50
Bound two-sided documents	50
Printer software	52
Make the HP Deskjet the default printer	52
Set default print settings	52
Printer Properties dialog box	53
What's This? help	54
Ink Status window	54
Download printer software updates	55
Maintenance	56
Install print cartridges	56
Print cartridge combinations	56
Selection numbers	56
Printing with one print cartridge	57
Installation instructions	57
Align print cartridges	59
Automatically clean print cartridges	59
Calibrate color	60
View estimated ink levels	60
Maintain the printer body	61
Remove ink from your skin and clothing	61
Manually clean print cartridges	61
Maintain print cartridges	62
Print cartridge storage and handling	63
Print cartridge protector	63
Printer Toolbox	64
Troubleshooting	65
Error messages	65
Print cartridge error messages	65
Other error messages	66
Installation problems	66
Power light is on or flashing	68
What the flashing light means	69
If an error message appears	69
If no error message appears	69
Printer does not print	69
Verify the following	69
Check the printer cable connection	70
Printer is stalled	71
If the printer still does not print	71
Document prints slowly	71
Print cartridge problems	72
Paper problems	75
Paper jam	75
Out of paper message	77
Printer prints on multiple sheets at once	77
Photos do not print correctly	78
Check the paper tray	78
Check the printer properties	78
Problems with borderless documents	78
Borderless printing guidelines	78
Image is printed at an angle	79
Fading occurs on the edges of a photo	79
Photo has an unwanted border	79
For small photo paper	80
For small photo paper with a tear-off tab	80
Print quality is poor	81
Document is misprinted	82
Text and images are misaligned	83
Document is printed off-center or at an angle	83
Parts of the document are missing or printed in the wrong place	83
Envelope is printed at an angle	83
Document does not reflect the new print settings	83
If you continue to have problems	84
HP support	86
Ink cartridge warranty information	86
Support process	86
HP support by phone	87
Phone support period	87
Placing a call	87
After the phone support period	87
Order supplies	88
Order paper or other media	88
Order print cartridges	88
Order other supplies	88
Technical information	90
Printer specifications	90
Environmental product stewardship program	90
Paper use	91
Plastics	91
Material safety data sheets	91
Recycling program	91
HP inkjet supplies recycling program	91
Energy consumption	91
Disposal of Waste Equipment by Users in Private Households in the European Union	92
Regulatory notices	93
FCC statement	93
LED indicator statement	93
Notice to users in Korea	93
VCCI (Class B) compliance statement for users in Japan	93
Notice to users in Japan about power cord	94