HP DL145 ProLiant DL100 Series Servers User Guide - Page 51

SCO operating systems, Installed system software versions TCP/IP, VP/Ix

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Page 51 highlights

o SYS:SYSTEM\ABEND.LOG o SYS:ETC\CPQLOG.LOG o SYS:SYSTEM\CONFIG.TXT o SYS:SYSTEM\SURVEY.TXT • Current patch level • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages SCO operating systems Collect the following information: • Installed system software versions (TCP/IP, VP/Ix) • Process status at time of failure, if possible • Printouts or electronic copies (to e-mail to a support technician) of: o Output of /etc/hwconfig command o Output of /usr/bin/swconfig command o Output of /etc/ifconfig command o /etc/conf/cf.d/sdevice o /etc/inittab o /etc/conf/cf.d/stune o /etc/conf/cf.d/config.h o /etc/conf/cf.d/sdevice o /var/adm/messages (if PANIC messages are displayed) • If HP drivers are installed: o Version of the EFS used o List of drivers from the EFS • If management agents are installed, version number of the agents • System dumps, if they can be obtained (in case of panics) • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages IBM OS/2 operating systems Collect the following information: • Operating system version number and printouts or electronic copies (to e-mail to a support technician) of: o IBMLAN.INI o PROTOCOL.INI Troubleshooting 51

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Troubleshooting 51
o
SYS:SYSTEM\ABEND.LOG
o
SYS:ETC\CPQLOG.LOG
o
SYS:SYSTEM\CONFIG.TXT
o
SYS:SYSTEM\SURVEY.TXT
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
•
Installed system software versions (TCP/IP, VP/Ix)
•
Process status at time of failure, if possible
•
Printouts or electronic copies (to e-mail to a support technician) of:
o
Output of
/etc/hwconfig
command
o
Output of
/usr/bin/swconfig
command
o
Output of
/etc/ifconfig
command
o
/etc/conf/cf.d/sdevice
o
/etc/inittab
o
/etc/conf/cf.d/stune
o
/etc/conf/cf.d/config.h
o
/etc/conf/cf.d/sdevice
o
/var/adm/messages (if PANIC messages are displayed)
•
If HP drivers are installed:
o
Version of the EFS used
o
List of drivers from the EFS
•
If management agents are installed, version number of the agents
•
System dumps, if they can be obtained (in case of panics)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
•
Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
o
IBMLAN.INI
o
PROTOCOL.INI