HP DL145 ProLiant DL100 Series Servers User Guide - Page 52
Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
UPC - 829160273594
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o CONFIG.SYS o STARTUP.CMD o SYSLEVEL information in detail o TRAPDUMP information (if a TRAP error occurs) • A directory listing of: o C:\ o C:\OS2 o C:\OS2\BOOT o HPFS386.INI (for Advanced or Advanced with SMP) • If HP drivers are installed: o Version of the SSD used o List of drivers from the SSD o Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • Warp Server version used and: o Whether Entry, Advanced, Advanced with SMP, or e-Business o All services running at the time the problem occurred • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages Sun Solaris operating systems Collect the following information: • Operating system version number • Type of installation selected: Interactive, WebStart, or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: o DU number o List of drivers in the DU diskette • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages • Printouts or electronic copies (to e-mail to a support technician) of: Troubleshooting 52