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HP DL145 ProLiant DL100 Series Servers User Guide - Page 81

Trusted Platform Module TPM, Sun Solaris

UPC - 829160273594

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service notifications 17 Service Packs 53, 54 short circuits 41 site requirements 8 software errors 55, 56 software failure 55 software problems 53 software troubleshooting 55, 56 space requirements 7 static electricity 66 Sun Solaris 52, 54 support 67 symbols on equipment 18 symptom information 20 system board battery 64 T Taiwan battery recycling notice 65 technical support 67 telephone numbers 67 temperature requirements 8 third-party devices 34 troubleshooting 17 troubleshooting sequence 20 Trusted Platform Module (TPM) 14 U unknown problem 32 updating drivers 16 updating the operating system 53 updating the system ROM 56 UPS (uninterruptible power supply) 9, 32 utilities 16 V ventilation 7 VGA 43 video colors 43 video problems 43 W warnings 9, 19 website, HP 67 Index 81

Section	Page
HP ProLiant DL100 Series Server User Guide	1
Notice	2
Contents	3
Operations	5
Power up the server	5
Power down the server	5
Remove the access panel	5
Setup	7
Optional installation services	7
Optimum environment	7
Space and airflow requirements	7
Temperature requirements	8
Power requirements	9
Electrical grounding requirements	9
Rack warnings	9
Installing hardware options	10
Installing the server into the rack	10
Powering up and configuring the server	10
Installing the operating system	10
Registering the server	11
Hardware options installation	12
Introduction	12
Processor option	12
Optical drive option	12
Memory options	12
PCI I/O device option	12
Hard drive options	13
Hard drive backplane options	13
Power supply options	13
HP Trusted Platform Module option	13
Installing the Trusted Platform Module board	14
Retaining the recovery key/password	15
Enabling the Trusted Platform Module	15
Software and configuration utilities	16
ROMPaq utility	16
Lights-Out 100i Remote Management	16
HP Insight Diagnostics	16
Drivers	16
Updating firmware	16
Troubleshooting	17
Common problem resolution	17
Loose connections	17
Service notifications	17
Problem diagnosis	17
Important safety information	18
Symbols on equipment	18
Warnings and cautions	19
Preparing the server for diagnosis	20
Symptom information	20
Diagnostic steps	20
Start diagnosis flowchart	21
General diagnosis flowchart	22
Power-on problems flowchart	24
POST problems flowchart	26
OS boot problems flowchart	28
Server fault indications flowchart	29
Hardware problems	31
Hardware problems	31
Power problems	31
Unknown problem	32
General hardware problems	33
Internal system problems	35
System open circuits and short circuits	41
External device problems	42
Contacting HP	48
Contacting HP technical support or an authorized reseller	48
Server information you need	48
Software tools and solutions	53
Introduction to software problems	53
Operating system updates	53
Restoring to a backed-up version	54
When to reconfigure or reload software	54
Linux operating systems	55
Application software problems	55
Firmware maintenance	56
Types of ROM	56
Flashing ROM	56
Current firmware versions	57
Updating firmware	57
Drivers	57
Battery replacement	58
Regulatory compliance notices	60
Regulatory compliance identification numbers	60
Federal Communications Commission notice	60
FCC rating label	60
Class A equipment	60
Class B equipment	60
Declaration of conformity for products marked with the FCC logo, United States only	61
Modifications	61
Cables	61
Canadian notice (Avis Canadien)	62
European Union regulatory notice	62
Disposal of waste equipment by users in private households in the European Union	62
Japanese notice	63
BSMI notice	63
Korean notice	63
Chinese notice	64
Laser compliance	64
Battery replacement notice	64
Taiwan battery recycling notice	65
Power cord statement for Japan	65
Acoustics statement for Germany (Geräuschemission)	65
Electrostatic discharge	66
Preventing electrostatic discharge	66
Grounding methods to prevent electrostatic discharge	66
Technical support	67
Before you contact HP	67
HP contact information	67
Customer Self Repair	67
Acronyms and abbreviations	75