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HP Jetdirect 380x HP Wireless Print Server 380x - (English) Setup Guide - Page 61

Getting Support and Service, HP Support by Phone

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A Getting Support and Service HP Support by Phone To troubleshoot before you phone, see chapter 5, "Troubleshooting Problems". If you need further help, highly trained technicians are ready to take your call. See the table below for phone numbers for HP Jetdirect products. For the most recent HP support telephone numbers worldwide, visit http://www.hp.com/support/ support_assistance. In the USA, the support telephone number for HP Jetdirect products is: 208-323-2551 (not toll-free). Note The phone numbers listed may not be toll-free. Telephone fees are the responsibility of the caller. Rates may vary. Contact your local telephone company for current rates. Australia (03) 8877 8000 Austria + 43 (0) 810 00 6080 Belgium (Dutch) + 32 (0)2 626 8806 Belgium (French) + 32 (0)2 626 8807 Canada 905 206 4663 China + 86 (10) 6564 5959 Czech Republic + 420 (0)2 6130 7310 Denmark + 45 39 29 4099 Finland + 358 (0)203 47 288 France + 33 (0)1 43 62 34 34 Malaysia Mexico Netherlands New Zealand Norway Penang Philippines Poland Portugal Russian Federation 1 800 805 405 01 800 472 6684 + 31 (0)20 606 8751 + 64 (9) 356 6640 + 47 22 11 6299 1 300 88 00 28 + 63 (2) 867 3551 + 48 22 865 98 00 +351 21 3176333 +7 095 797 3520 (Moscow) Getting Support and Service A-1

Section	Page
Introduction	9
What’s in the Box	9
For the Details...	10
What You Need to Supply	11
Wireless LAN Terms and Concepts	12
Access Point	12
Ad Hoc (Peer-to-Peer) Mode	13
Authentication	14
Channels	15
Infrastructure Mode	16
Service Set Identifiers (SSID)	16
Signal Range	17
Network Printing Terms and Concepts	19
Client-Server Printing	19
Peer-to-Peer (Direct Mode) Printing	20
Network Protocols	20
Network Address	21
Hardware Address	21
If You Need Help...	22
Installing the Print Server Hardware	23
Steps to Install the Hardware	23
Making a Wireless Network Connection	29
Before You Begin...	29
Factory-Default Wireless Settings	30
Using a Microsoft Windows Wireless PC	31
Using an Apple Macintosh Wireless Computer	35
Optional Wireless Connection Setup Methods	36
Installing the Printer on a Network System or Server	39
Before You Begin...	39
Microsoft or Novell NetWare Networks	41
Client-Server Networks	44
UNIX Networks	45
Apple Mac OS Networks	45
ToView Documents on the CDROM	46
Troubleshooting Problems	47
Status Light (LED) Indications	48
Wireless/Status Light	48
USB Light	49
Configuration (Test) Page	50
If the Configuration Page Does Not Print, orisUnreadable	50
Different Configured Channel Shown on Configuration Page	53
Unable to Communicate with the Wireless Print Server	53
During Initial Setup:	53
After Initial Setup:	54
Wireless Signal Weak or Failed	55
For these Symptoms:	55
Try these Actions:	55
Firmware Upgrade Failure	56
If Server-Based Authentication is Not Used	56
If Server-Based Authentication is Used	57
Resetting to Factory Defaults (“Cold Reset”)	59
Procedure	59
Getting Support and Service	61
HP Support by Phone	61
Getting Warranty Service	62
HP on the World Wide Web	63
HP User Forums (USA only)	63
Software, Driver, and Firmware Upgrades	63
Technical Reference	65
Radio: Channel Frequencies	65
HP Jetdirect CD-ROM Software	66
HP Jetdirect Tools Summary	67
Specifications and Regulatory Statements	69
Networking Specifications	69
Wireless Networking	69
Supported Network Protocols	70
Physical Specifications	71
Interfaces	71
Dimensions	71
Weight	71
Environmental	71
Electrical Specifications	72
Power Requirements	72
Power Modules	73
USB: Downstream Power Supplied	73
Electromagnetic Specifications	74
Electromagnetic Emissions	74
Wireless Telecommunications	74
Safety Statements	75
Regulatory Statements	76
USA: Federal Communications Commission (FCC)	76
FCC Notice: Class B Statement	76
Canada	77
Australia	77
Korea: EMI	77
Japan	78
VCCI Class B	78
ARIB STD-T66 Notice	78
China: Chinese Safety Statement	79
European Union	80
Declaration of Conformity	80
European Union Notice	80
Belgium	80
France	82
Netherlands	82
Italy	82
Limited Global Warranty Statement and Service	83
HEWLETT-PACKARD LIMITED GLOBAL WARRANTY STATEMENT	83
Local Warranty Statements	85
Australia and New Zealand	85
Getting Warranty Service	86
Your authorized dealer	86
HP support for warranty service	86
Service billing (out of warranty)	86