HP LH3000r HP Netserver LH 3/3r User Guide - Page 138

could be a simple binder with a log of when hardware, software,

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Chapter 15 Warranty and Software License Q: What information do I need to provide when I call for technical support? A: To enable HP to assist you more quickly and efficiently, please follow this checklist: a. Consult the documentation provided with your product to assure that your system features are properly configured. b. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions. c. Record the following information: ∗ Product model name and number ∗ Product serial number ∗ Applicable error messages from system or diagnostics ∗ Applicable hardware driver revision levels ∗ Add-on boards or hardware ∗ Third-party hardware or software ∗ Operating system type and revision level Q: How can I track changes that could affect the operation of my NetServer? A: Many customers have found it extremely useful to keep a system log. This could be a simple binder with a log of when hardware, software, and firmware changes are made, copies of proof of purchase documents for the NetServer and all accessories, and copies of key configuration files. The ongoing investment of a few minutes to document changes will enable HP or your reseller to assist you more quickly and efficiently. Q: What can I do to stay current on product updates or enhancements to my server? A: Self-help tools are available that enable you to obtain technical information, download product updates, or participate in interactive forums with other NetServer customers. These tools are available for you to use 24 hours a day, 7 days a week. More detailed information regarding these tools may be obtained at the HP home page on the Internet World Wide Web. 130

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Chapter 15
Warranty and Software License
130
Q:
What information do I need to provide when I call for technical support?
A:
To enable HP to assist you more quickly and efficiently, please follow this
checklist:
a.
Consult the documentation provided with your product to assure that
your system features are properly configured.
b.
Execute the diagnostics provided and record the information. Consult
the accompanying documentation for instructions.
c.
Record the following information:
Product model name and number
Product serial number
Applicable error messages from system or diagnostics
Applicable hardware driver revision levels
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
Q:
How can I track changes that could affect the operation of my NetServer?
A:
Many customers have found it extremely useful to keep a system log. This
could be a simple binder with a log of when hardware, software, and
firmware changes are made, copies of proof of purchase documents for the
NetServer and all accessories, and copies of key configuration files. The
ongoing investment of a few minutes to document changes will enable HP
or your reseller to assist you more quickly and efficiently.
Q:
What can I do to stay current on product updates or enhancements to my
server?
A:
Self-help tools are available that enable you to obtain technical
information, download product updates, or participate in interactive
forums with other NetServer customers. These tools are available for you
to use 24 hours a day, 7 days a week. More detailed information regarding
these tools may be obtained at the HP home page on the Internet World
Wide Web.