HP LH3000r HP Netserver LH 3/3r User Guide - Page 97

Error Messages

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Chapter 12 Troubleshooting 2. If the server still does not work, turn it off and remove all external peripherals, except the monitor and keyboard. Test to see if the server now works. 3. If the server still does not work, turn off the monitor, the server, and all external devices, and check the internal hardware, as follows: a. Unplug the power cord and all telephone cables. Remove the NetServer cover. b. Check that all accessory boards are firmly seated in their slots. c. Ensure that all disk drive power and data cables are securely and properly connected. Verify the mass storage configuration with the cabling and switch diagrams shown on the HP NetServer Reference Board, located in a plastic pouch on the interior of the NetServer covers. d. Verify that the DIMMs are firmly seated on the System Board. Verify that added DIMMs are HP DIMMs. e. Replace the NetServer covers, and lock the system. f. Replace all power cords and power cables. g. Turn on the monitor. h. Turn on the server. i. Check for error messages. 4. Run Diagnostic Assistant from the HP NetServer Navigator CD-ROM. Diagnostic Assistant is also provided on a diskette mounted inside your NetServer in a plastic pouch. Error Messages If you get an error message, insert your HP NetServer Navigator CD-ROM into the CD-ROM drive and press the Reset button on the front of the NetServer. An error message utility will automatically display the error message and a possible solution. For a complete list of error messages and solutions see the NetServer Information Assistant program on the HP NetServer Online Documentation CD-ROM. 89

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Chapter 12
Troubleshooting
89
2.
If the server still does not work, turn it off and remove all external
peripherals, except the monitor and keyboard. Test to see if the server now
works.
3.
If the server still does not work, turn off the monitor, the server, and all
external devices, and check the internal hardware, as follows:
a.
Unplug the power cord and all telephone cables. Remove the
NetServer cover.
b.
Check that all accessory boards are firmly seated in their slots.
c.
Ensure that all disk drive power and data cables are securely and
properly connected. Verify the mass storage configuration with the
cabling and switch diagrams shown on the HP NetServer Reference
Board, located in a plastic pouch on the interior of the NetServer
covers.
d.
Verify that the DIMMs are firmly seated on the System Board. Verify
that added DIMMs are HP DIMMs.
e.
Replace the NetServer covers, and lock the system.
f.
Replace all power cords and power cables.
g.
Turn on the monitor.
h.
Turn on the server.
i.
Check for error messages.
4.
Run Diagnostic Assistant from the
HP NetServer Navigator CD-ROM
.
Diagnostic Assistant is also provided on a diskette mounted inside your
NetServer in a plastic pouch.
Error Messages
If you get an error message, insert your
HP NetServer Navigator CD-ROM
into
the CD-ROM drive and press the Reset button on the front of the NetServer. An
error message utility will automatically display the error message and a possible
solution.
For a complete list of error messages and solutions see the NetServer Information
Assistant program on the
HP NetServer Online Documentation CD-ROM
.