HP Pavilion a6000 Troubleshooting and Maintenance Guide - Page 21

Power, Windows Start Button, Control Panel, Hardware and, Sound, Mouse, Pointer Options, Motion - power supply

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Keyboard and Mouse (continued) Symptom Possible solution Cursor moves only vertically Remove the rollerball cover from bottom of mouse (rotate it counter-clockwise), or horizontally (or does not remove the ball, and clean it with a damp, lint-free cloth (not paper). Also move smoothly on the screen). clean the rollers on which the ball moves. Mouse does not work or is not detected. Unplug and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, reconnect the mouse cable, and then restart the computer. Optical mouse does not track Place the mouse on a mouse pad or white sheet of paper, or gently wipe the cursor well. light sensor lens on the bottom of the mouse with a lint-free cloth (not paper). Cursor moves too fast or too slow. Adjust the cursor speed: 1 Click the Windows Start Button, Control Panel, Hardware and Sound, and then Mouse. 2 Click the Pointer Options tab. 3 Adjust the Motion slider toward Slow or Fast to decrease or increase the speed at which the pointer (cursor) responds to mouse movement. 4 Click OK. Power Symptom Computer will not turn on or start. Possible solution Ensure that cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if the light is not on, refer to the Limited Warranty and Support Guide to contact Support. If the display (monitor) is blank, the monitor may not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. Refer to the Display (Monitor) troubleshooting section on page 11. Set the line voltage selection switch to the correct setting for your country/region, or refer to the Limited Warranty and Support Guide to contact Support. Test the outlet by connecting a different electrical device to the outlet. Troubleshooting Computer Problems 17

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Troubleshooting Computer Problems
17
Cursor moves only vertically
or horizontally (or does not
move smoothly on the screen).
Remove the rollerball cover from bottom of mouse (rotate it counter-clockwise),
remove the ball, and clean it with a damp, lint-free cloth (not paper). Also
clean the rollers on which the ball moves.
Mouse does not work or is not
detected.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, reconnect the mouse
cable, and then restart the computer.
Optical mouse does not track
cursor well.
Place the mouse on a mouse pad or white sheet of paper, or gently wipe the
light sensor lens on the bottom of the mouse with a lint-free cloth (not paper).
Cursor moves too fast or
too slow.
Adjust the cursor speed:
1
Click the
Windows Start Button
,
Control Panel
,
Hardware and
Sound
, and then
Mouse
.
2
Click the
Pointer Options
tab.
3
Adjust the
Motion
slider toward
Slow
or
Fast
to decrease or increase
the speed at which the pointer (cursor) responds to mouse movement.
4
Click
OK
.
Keyboard and Mouse
(
continued
)
Symptom
Possible solution
Power
Symptom
Possible solution
Computer will not turn on
or start.
Ensure that cables connecting the computer to the external power source are
plugged in properly.
When the cables connecting the computer to the external power source are
plugged in properly and the wall outlet is functioning, the green power supply
light on the back of the computer should be on; if the light is not on, refer to the
Limited Warranty and Support Guide
to contact Support.
If the display (monitor) is blank, the monitor may not be properly connected.
Connect the monitor to the computer, plug it in, and turn it on. Refer to the
Display (Monitor) troubleshooting section on page 11.
Set the line voltage selection switch to the correct setting for your
country/region, or refer to the
Limited Warranty and Support Guide
to contact
Support.
Test the outlet by connecting a different electrical device to the outlet.