HP Pavilion zt1100 HP Pavilion Notebook PC ZE1000 Series - Startup Guide - Page 47

Save the Support Ticket., Optional, Exit., Optional: open the Support Ticket.

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Troubleshooting and Maintenance Testing the Hardware 9. Select and run the appropriate tests using the following keys. Tests are listed only for detected hardware. Enter F5 or Space F6 F7 F10 Runs the highlighted test. Marks or unmarks the highlighted test. Marks or unmarks all tests in the current menu. Marks or unmarks all tests in all menus. Runs all marked tests. 10. Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information. Press Esc to exit. 11. When you have finished running advanced tests, press Esc to exit. 12. Optional: to save the Support Ticket to a floppy disk, press F7, then Alt+C. 13. Exit. Press F3 and then any key to exit and reboot. 14. Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows. 15. Click View to display the Support Ticket. 16. To add information about your problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent. e-DiagTools for Windows can also update the version of e-DiagTools on your notebook's hard disk. In e-DiagTools for Windows, use the e-DiagTools menu. If you have trouble running e-DiagTools from the hard disk, you can also run it from the Recovery CDs. Boot from disk 1 and select the diagnostics option. Startup Guide 47

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Troubleshooting and Maintenance
Testing the Hardware
Startup Guide
47
9.
Select and run the appropriate tests using the following keys. Tests are listed only for
detected hardware.
Enter
Runs the highlighted test.
F5 or Space
Marks or unmarks the highlighted test.
F6
Marks or unmarks all tests in the current menu.
F7
Marks or unmarks all tests in all menus.
F10
Runs all marked tests.
10.
Save the Support Ticket.
Press T to update and display a Support Ticket containing
system and test information. Press Esc to exit.
11. When you have finished running advanced tests, press Esc to exit.
12.
Optional:
to save the Support Ticket to a floppy disk, press F7, then Alt+C.
13.
Exit.
Press F3 and then any key to exit and reboot.
14.
Optional: open the Support Ticket.
In Windows, click Start, All Programs,
HP e-DiagTools, e-DiagTools for Windows.
15. Click View to display the Support Ticket.
16. To add information about your problem, click Comments and type the information,
then click OK.
To save or print the Support Ticket, click Save As or Print.
To e-mail the Support Ticket to your support agent, click e-Mail. The first time you
make an e-mail connection from this program, click Change Settings in the Connect
window and enter the settings recommended by your support agent.
e-DiagTools for Windows can also update the version of e-DiagTools on your notebook
’
s
hard disk. In e-DiagTools for Windows, use the e-DiagTools menu.
If you have trouble running e-DiagTools from the hard disk, you can also run it from the
Recovery CDs
. Boot from disk 1 and select the diagnostics option.