HP Photosmart 1218 HP Photosmart 1215/1218 Color Printer - (English) User Guid - Page 85
When I connect a USB
![]() |
View all HP Photosmart 1218 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 85 highlights
Troubleshooting Problem Possible cause Solution When I connected a USB cable between the printer and my computer, the "New Hardware Wizard" message appeared once, but the printer did not install. Now the "New Hardware Wizard" will not appear again. (Windows PC only) Installation was not completed, it was canceled, or there was an error. 1. Disconnect the printer from your computer and then reconnect it. • Unplug the USB cable, then plug it back in. 2. Remove the printer software and then reinstall it. • Insert the printer software CD into the computer. • Click Remove HP PhotoSmart 1215/1218 Series software. • Follow the instructions on your computer screen to uninstall the software. • When the uninstall is completed, turn the computer OFF and then ON again. • Reinstall the software. See the separate software installation instructions. When I connect a USB cable between the printer and my computer, an "Unknown device" message appears. (Windows PC only) Static electricity has built up in the cable between your computer and printer. You may have a defective USB cable. The software could not identify the new printer; the printer-USB connection may be defective. 1. Disconnect the USB cable from your printer. 2. Disconnect the power cable from the printer. 3. Wait approximately 30 seconds. 4. Plug the power cable back into the printer. 5. Plug the USB cable back into the printer. 6. If "Unknown device" continues to appear in the "New hardware found" dialog, check the Web for updates or contact HP Customer Care. See the back cover for contact information. www.hp.com/photosmart 79
![](/manual_guide/products/hewlettpackard-photosmart-1215-hp-photosmart-12151218-color-printer-english-user-guide-4e09425/85.png)