HP Photosmart 7345 HP Photosmart 7350 and 7345 printers - (English) Basic Guid - Page 46

printing problems

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Problem Possible cause Solution Windows PC only The broken connection memory card icon appears in the taskbar. There is a connection or communication problem between the printer and the computer. Try the following: 1 Click the connection icon, then click Connect in the dialog box. If there is still a connection problem, check that the connection cable is securely attached both to the computer and to the USB port on the back of the printer. 2 If this does not work, restart your computer. The printer cannot recognize the file on the memory card. Your memory card contains file types the printer cannot read. Set your camera to save the photos in file types the printer supports. See the specifications section of the HP Photosmart Printer Help for a list of supported image file types, and see your camera's documentation for instructions on setting your camera to save specific file types. printing problems Problem Photo paper does not feed into the printer correctly Possible cause Solution The photo tray is not engaged. Engage the photo tray by moving the photo tray slider away from you until it stops against the edge of the paper. You are in an extremely high or low humidity environment. Try the following: • Insert the photo paper as far as it will go into the photo tray. • Load one sheet of photo paper at a time. 42 basics guide

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basics guide
42
printing problems
Windows PC only
The broken
connection memory
card icon appears
in the taskbar.
There is a connection or
communication problem
between the printer and the
computer.
Try the following:
1
Click the connection icon,
then click
Connect
in the
dialog box. If there is still a
connection problem, check
that the connection cable is
securely attached both to the
computer and to the USB port
on the
back
of the printer.
2
If this does not work, restart
your computer.
The printer cannot
recognize the file
on the memory
card.
Your memory card contains
file types the printer cannot
read.
Set your camera to save the
photos in file types the printer
supports. See the
specifications
section of the HP Photosmart
Printer Help for a list of
supported image file types, and
see your camera’s
documentation for instructions on
setting your camera to save
specific file types.
Problem
Possible cause
Solution
Problem
Possible cause
Solution
Photo paper does
not feed into the
printer correctly
The photo tray is not
engaged.
Engage the photo tray by
moving the photo tray slider
away from you until it stops
against the edge of the paper.
You are in an extremely high
or low humidity
environment.
Try the following:
•
Insert the photo paper as far
as it will go into the photo
tray.
•
Load one sheet of photo
paper at a time.