HP StorageWorks 16-EL diagnostic and system error messages version 3.1.x refer - Page 23

Gathering Information About the Problem, Are Serial Port Console Logs available?

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Introduction to System Error Messages Chapter 2 provides the following information for each message: ■ Message text ■ Firmware module that generated the error ■ Module and code name for the error ■ Probable cause ■ Recommended action ■ Severity level Gathering Information About the Problem The following are recommended actions for troubleshooting a system error message. Note that all of the information collected here should be provided to Technical Support if you require troubleshooting assistance. ■ Run supportshow and pdshow and save the output. ■ Document the sequence of events leading up to the problem: - What actions did you take before the problem occurred? - Is the problem repeatable? - What configuration is required to produce the problem? ■ Answer the following questions: - Did a failover occur? - Was security enabled? - Was POST enabled? - Are Serial Port (Console) Logs available? - Which CP was master? - What was the last change made? Diagnostic and System Error Messages Version 3.1.x Reference Guide 23

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Introduction to System Error Messages
23
Diagnostic and System Error Messages Version 3.1.x Reference Guide
Chapter 2
provides the following information for each message:
■
Message text
■
Firmware module that generated the error
■
Module and code name for the error
■
Probable cause
■
Recommended action
■
Severity level
Gathering Information About the Problem
The following are recommended actions for troubleshooting a system error
message. Note that all of the information collected here should be provided to
Technical Support if you require troubleshooting assistance.
■
Run
supportshow
and
pdshow
and save the output.
■
Document the sequence of events leading up to the problem:
—
What actions did you take before the problem occurred?
—
Is the problem repeatable?
—
What configuration is required to produce the problem?
■
Answer the following questions:
—
Did a failover occur?
—
Was security enabled?
—
Was POST enabled?
—
Are Serial Port (Console) Logs available?
—
Which CP was master?
—
What was the last change made?