KitchenAid KHWS02RWH Use and Care Guide - Page 19

s Did you use a fabric softener dispensing ball? Dispensing balls will not operate correctly with this washer. Add liquid fabric softener to the fabric softener compartment. s Did you use powdered detergent in a low-speed cycle? Consider using liquid detergent. s Did you use Rapid Wash on a large load? For best results, use Rapid Wash for small, lightly soiled loads. Load is wrinkled s Did you unload the washer promptly? Unload the washer as soon as it stops. s Did you use the right cycle for the load being washed? Use the Delicate cycle or another cycle with a low spin speed to reduce wrinkling. s Did you overload the washer? The wash load must be balanced and not overloaded. Loads should tumble freely during washing. s Did you use enough detergent, or do you have hard water? Use more detergent for washing heavy soils in cold or hard water. Cycle too long s Did you choose the Sanitary cycle? The heater will be activated to provide maximum cleaning performance. Additional time will be added to the regular cycle to heat the water. This additional time will depend on the load size and the hot water inlet temperature. s Is "SUD" shown in the display? Excessive sudsing has been detected and a suds routine has been started to destroy excessive suds. This routine will add time to the original cycle. s Did the load cause imbalance? When too much imbalance occurs, an imbalance routine will start to redistribute the load. This routine will add time to your original cycle. Gray whites, dingy colors s Did you properly sort the load? Dye transfer can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights. s Was the wash temperature too low? Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash. Door locked at end of wash cycle s Did all of the water drain out of the washer during the spin? Select DRAIN/SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain. ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you only use factory specified parts. These parts will fit right and work right, because they are made with the same precision used to build every new KITCHENAID® appliance. To locate factory specified replacement parts in your area, call our Customer Interaction Center telephone number or your nearest KitchenAid designated service center. In the U.S.A. Call the KitchenAid Customer Interaction Center toll free: 1-800-422-1230. Our consultants provide assistance with: s Features and specifications on our full line of appliances s Installation information s Accessory and repair parts sales s Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.) s Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance If you need further assistance, you can write to KitchenAid with any questions or concerns at: KitchenAid Brand Home Appliances Customer Interaction Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. In Canada Call the KitchenAid Canada Customer Interaction Center toll free: 1-800-461-5681 Monday to Friday 8:00 a.m. - 6:00 p.m. (EST). Saturday 8:30 a.m. - 4:30 p.m. (EST). Our consultants provide assistance with: s Features and specifications on our full line of appliances s Referrals to local dealers For service in Canada Call 1-800-807-6777. KitchenAid designated service technicians are trained to fulfill the product warranty and provide afterwarranty service, anywhere in Canada. For further assistance If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at: Customer Interaction Center KitchenAid Canada 1901 Minnesota Court Mississauga, Ontario L5N 3A7 Please include a daytime phone number in your correspondence. 19