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Konica Minolta bizhub 3300P bizhub 3300P User Guide - Page 181

Solving printer problems

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User's Guide Solving printer problems • Basic printer problems • Option problems • Paper feed problems Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Is the printer in Sleep mode or Hibernate mode? Step 3 Go to step 4. Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 4 Check other electrical equipment plugged into the electrical outlet. Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Does other electrical equipment work? - 181 -

Section	Page
Contents	2
1—Safety information	8
2—Learning about the printer	12
Finding information about the printer	12
Selecting a location for the printer	13
Printer configurations	14
Using the printer control panel	15
Understanding the printer control panel light sequences	16
Using the Embedded Web Server	21
Using the Local Printer Settings Utility	21
3—Additional printer setup	22
Installing internal options	22
Available internal options	22
Accessing the controller board	22
Installing an optional card	23
Installing hardware options	25
Installing optional trays	25
Attaching cables	27
Accessing the controller board	28
Setting up the printer software	29
Installing the printer driver	29
Installing the Local Printer Settings Utility	29
Networking	30
Preparing to set up the printer on an Ethernet network	30
Installing the printer on an Ethernet network	30
Preparing to set up the printer on a wireless network	32
Connecting the printer to a wireless network using the Wi-Fi Protected Setup PIN	33
Connecting the printer to a wireless network using the printer software	34
Connecting the printer to a wireless network using the Embedded Web Server	34
Printing a menu settings and network setup page	35
4—Loading paper and specialty media	36
Setting the paper size and type	36
Configuring Universal paper settings	36
Using the standard bin and paper stop	37
Loading trays	38
Loading the multipurpose feeder	42
Linking and unlinking trays	46
Linking and unlinking trays	46
Configuring a custom paper type name	47
Configuring a custom paper type	47
Assigning a custom paper type	48
5—Paper and specialty media guide	49
Paper guidelines	49
Paper characteristics	49
Unacceptable paper	50
Selecting paper	50
Selecting preprinted forms and letterhead	51
Using specialty media	51
Tips on using card stock	51
Tips on using envelopes	52
Tips on using labels	53
Tips on using letterhead	53
Tips on using transparencies	54
Storing paper	54
Supported paper sizes, types, and weights	54
Supported paper sizes	54
Supported paper types and weights	56
6—Printing	58
Printing documents	58
Printing a document	58
Adjusting toner darkness	59
Canceling a print job	59
Canceling a print job from the computer	59
7—Understanding the printer menus	60
Menus list	60
Paper menu	61
Default Source menu	61
Paper Size/Type menu	62
Configure MP menu	65
Substitute Size menu	65
Paper Texture menu	66
Paper Weight menu	68
Paper Loading menu	70
Custom Types menu	71
Universal Setup menu	71
Reports menu	72
Reports menu	72
Network/Ports menu	73
Standard Network	73
Reports menu	74
TCP/IP menu	75
IPv6 menu	76
Wireless menu	77
AppleTalk menu	78
Standard USB menu	79
Standard Parallel [x] menu	81
Security menu	84
Set Date and Time menu	84
Settings menu	85
General Settings menu	85
Print Settings	91
8—Saving the environment	98
Saving paper and toner	98
Using recycled paper	98
Conserving supplies	98
Saving energy	98
Using Sleep and Hibernate modes	99
Adjusting Sleep mode	100
Setting Hibernate Timeout	100
Using Schedule Power Modes	101
9—Securing the printer	102
Using the security lock feature	102
Statement of Volatility	102
Erasing volatile memory	103
Erasing non-volatile memory	103
10—Maintaining the printer	105
Cleaning the printer	105
Cleaning the printer	105
Checking the status of parts and supplies	105
Checking the status of parts and supplies	105
Estimated number of remaining pages	106
Using genuine KONICA MINOLTA parts and supplies	106
Ordering toner cartridges	106
Ordering an imaging unit	107
Storing supplies	107
Replacing supplies	108
Replacing the toner cartridge	108
Replacing the imaging unit	109
Moving the printer	112
Before moving the printer	112
Moving the printer to another location	112
Shipping the printer	113
11—Managing the printer	114
Finding advanced networking and administrator information	114
Viewing reports	114
Configuring supply notifications from the Embedded Web Server	114
Copying printer settings to other printers	116
12—Clearing jams	117
Avoiding jams	117
Accessing jam areas	119
[x]-page jam, open front door. [20y.xx]	120
[x]-page jam, open rear door. [20y.xx]	124
[x]-page jam, clear standard bin. [20y.xx]	126
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	128
[x]-page jam, remove tray [x]. [24y.xx]	131
[x]-page jam, clear manual feeder. [250.xx]	134
13—Troubleshooting	136
Understanding the printer messages	136
Toner cartridge messages	136
Imaging unit messages	145
Paper loading messages	151
Printer communication error messages	165
Insufficient memory error messages	171
Miscellaneous messages	175
Solving printer problems	181
Basic printer problems	181
Option problems	184
Paper feed problems	187
Solving print problems	189
Printing problems	189
Print quality problems	197
Embedded Web Server does not open	228
Contacting technical support	230
14—Notices	231
Copyright notice	231
Edition notice	231
Trademarks	231
Software License Agreement	232
Noise emission levels	233
For EU member states only	234
Product disposal	234
ENERGY STAR	234
What is an ENERGY STAR product?	234
Temperature information	235
Power consumption	235
Product power consumption	235
Sleep Mode	236
Hibernate Mode	236
Off mode	236