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Konica Minolta bizhub C550 bizhub C550 Network Scanner Operations User Guide - Page 395

Scan function troubleshooting, 5.1 Troubleshooting

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Scan function troubleshooting 5 5 Scan function troubleshooting 5.1 Troubleshooting If an error message appears when connecting to the machine from a computer Check the IP address of the machine. If a connection is still not possible, contact your network administrator. If "SMTP cannot be used." or "FTP cannot be used." appears Check that the network cable is correctly connected. If the HDD Ready indicator indicates an HDD malfunction Contact your technical representative. C550 5-2

Section	Page
Introduction	2
Trademarks and registered trademarks	2
OpenSSL statement	3
NetSNMP Licenses	6
Kerberos	9
Mersenne Twister	10
Contents	12
About this manual	19
Structure of the manual	19
Notation	19
Explanation of manual conventions	20
User’s guides	22
Printed manuals	22
User’s Guide CD manuals	22
1 Before using scanning functions	25
1.1 Environment required for using scanning functions	25
1.2 Available scanning functions	26
Scan to E-Mail	26
Scan to FTP	27
Scan to SMB	28
Saving in user boxes	29
Scan to WebDAV	30
Web Service	31
Using the machine as a scanner	32
1.3 When first used	33
Network connection	33
Network settings	33
Specifying the E-Mail address of the machine	33
Address Registration	34
Registration of address book destination	34
Registration of group destination	34
Fax/Scan programs	34
Setting display contents	35
1.4 Using Web services	36
Settings required for using Web services	36
Installing the driver of this machine on the computer	36
Installation procedure	37
When using SSL to communicate from Windows Vista to this machine	39
When using SSL to communicate from this machine to Windows Vista	39
2 Scanning	41
2.1 Control panel	41
2.2 Fax/Scan mode screen	44
Screen layout	44
Icons on the touch panel	45
Display with/without optional settings	46
2.3 Display and operation of the left panel	47
Job List	47
Job List - Delete	48
Job List - Job Details	48
Check Job - Check Job Settings	54
Check Job - Check Job Settings - Destination Settings	54
Check Job - Check Job Settings - Scan Settings	55
Check Job - Check Job Settings - Original Settings	55
Check Job - Check Job Settings - Check E-Mail Settings	56
Check Job - Delete	56
2.4 Previewing	57
Preview screen	57
Preview - View Pages - Change Setting	58
Preview - View Status	59
Sending after previewing	59
2.5 Using Scan/Fax programs	62
Recalling a Scan/Fax program	62
Registering Scan/Fax programs	67
Editing and deleting Scan/Fax programs	72
2.6 Sending data in an e-mail message (Scan to E-Mail)	75
Scan to E-Mail	75
Selecting a destination from the address book	75
Selecting a group destination	77
Entering addresses directly	80
Selecting a destination that was searched for	82
Selecting a destination with an Address Search	86
2.7 Sending data to a computer on the network (Scan to SMB)	89
Scan to SMB	89
Scan to SMB operations with Windows File Sharing (Mac OS X)/Samba (Linux/Unix)	89
Scan to SMB operations with Windows 98 SE and Windows Me	90
Selecting a destination from the address book	90
Entering addresses directly	92
2.8 Sending data to a server (Scan to FTP)	96
Scan to FTP	96
Selecting a destination from the address book	97
Entering addresses directly	99
2.9 Sending data to a server (WebDAV)	102
WebDAV	102
Selecting a destination from the address book	103
Entering addresses directly	104
2.10 Using Web Service	108
Specifying the scan command from the control panel of the machine	108
Checking the Web Service destinations	110
Searching for a Web Service destination	110
Giving a scan command from a computer	111
2.11 Specifying scan and transmission settings (Scan Settings/Original Settings/Communication Settings)	114
Settings that can be specified	114
Original Type	116
Simplex/Duplex	118
Resolution	119
File Type	120
Density	124
Separate Scan	126
Color (Quality Adjustment)	126
Background Removal (Quality Adjustment)	128
Sharpness (Quality Adjustment)	129
Frame Erase (Erase)	131
Book Copy (Book Scan)	133
Scan Size (Application)	135
Annotation (Application)	139
Date/Time (Application)	140
Page Number (Application)	144
Stamp (Application)	148
Header/Footer (Application)	152
Send & Print (Application)	156
Document Name	159
Original Settings	160
E-Mail Setting	163
URL Notification Setting	165
E-Mail Encryption	166
Digital Signature	167
3 Specifying Utility mode parameters	169
3.1 Settings that can be specified from Utility mode	169
Utility mode parameters	169
Other related parameters	170
PageScope Web Connection	170
3.2 Displaying settings screens	171
Displaying the Create One-Touch Destination screen	171
Displaying the User Settings screen	173
Displaying the Administrator Settings screen	174
3.3 Registering an address book destination	177
E-Mail destination	177
User Box	180
PC (SMB)	184
FTP	189
WebDAV	194
3.4 Registering a group destination	199
3.5 Specifying e-mail settings	202
Subject	202
E-Mail Text	203
3.6 Limiting Access to Destinations	206
Limiting Access to Destinations	206
Specifying limited access settings	206
3.7 Custom Display Settings	210
Default Tab	210
Program Default	211
Address Book Index Default	212
Shortcut Key	213
Default Address Book	214
Search Option Settings	215
3.8 Scan/Fax Settings	216
JPEG Compression Level	216
Black Compression Level	217
TWAIN Lock Time	218
Default Scan/Fax Settings	220
Compact PDF/XPS Compression Level	221
Color TIFF Type	222
3.9 Reset Data After Job	224
3.10 Header/Footer Settings	226
Registering headers/footers	226
Deleting headers/footers	231
3.11 Printing registered destination lists	233
Address Book List	233
Group List	235
Program List	236
E-Mail Subject/Text List	238
3.12 Open API Settings	240
Access Setting	240
Port Number	241
SSL	244
Authentication	245
4 Network Settings	248
4.1 Available Network Settings parameters	248
4.2 Network settings with external server authentication	250
When SSL is installed	251
Using Active Directory	251
Using NTLM v1 and NTLM v2	256
Using Novell NDS	258
Using LDAP	260
4.3 TCP/IP Settings	263
Displaying the TCP/IP Settings screen	264
IP Settings	265
DNS Host	266
DNS Domain	268
DNS Server Settings	269
RAW Port Number	271
IP Filtering (Permit Access)	273
IP Filtering (Deny Access)	274
IPv6 Settings	276
IKE Settings (IPsec Settings)	278
IPsec SA Settings (IPsec Settings)	280
Peer (IPsec Settings)	282
4.4 NetWare Settings	285
IPX Settings	285
NetWare Print Settings	286
User Authentication Setting (NDS)	290
4.5 http Server Settings	292
Support Information	295
Printer Information	296
4.6 FTP Settings	299
FTP TX Settings	299
FTP Server Settings	301
4.7 SMB Settings	303
Client Settings	303
Print Setting	304
WINS Settings	306
Direct Hosting Setting	307
4.8 LDAP Settings	310
Enabling LDAP	310
Setting Up LDAP	311
Default Search Settings	318
4.9 E-Mail TX (SMTP)	320
SMTP Server Address	326
SMTP Authentication	327
4.10 E-Mail RX (POP)	331
POP Server Address	335
4.11 S/MIME Communication Settings	337
Before specifying settings to use S/MIME	337
Specifying S/MIME communication settings	338
4.12 SNMP Settings	342
SNMP v1/v2c Settings	344
SNMP v3 Settings	346
4.13 AppleTalk Settings	353
4.14 Bonjour Settings	354
4.15 TCP Socket Settings	355
TCP Socket	355
TCP Socket (ASCII Mode)	357
4.16 WebDAV Client Settings	359
4.17 WebDAV Server Settings	362
4.18 Web Service Settings	363
Web Service Common Settings	363
Scanner Settings	364
4.19 Device Setting	366
4.20 Time Adjustment Setting	368
NTP server address	369
4.21 Status Notification Setting	371
Specifying an IP address	371
Specifying an IPX address	374
Specifying an e-mail address	376
Notification Item	378
4.22 Total Counter Notification Settings	379
Notification Schedule Setting	380
Address Setting	382
4.23 PING Confirmation	384
4.24 SLP Setting	386
4.25 LPD Setting	387
4.26 Prefix/Suffix Setting	388
ON/OFF Setting	388
Prefix/Suffix Setting	389
4.27 Action for Invalid Certificate	392
5 Scan function troubleshooting	395
5.1 Troubleshooting	395
If an error message appears when connecting to the machine from a computer	395
If “SMTP cannot be used.” or “FTP cannot be used.” appears	395
If the HDD Ready indicator indicates an HDD malfunction	395
5.2 Network error message list	396
6 Appendix	398
6.1 Product specifications	398
Scanning functions	398
Network Functions	399
6.2 Entering text	400
Enlarging the keyboard	402
To type text	403
List of Available Characters	403
6.3 Glossary	404
7 Index	412
A to G	412
H to S	413