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18.1 Cannot print 18 Problem Print processing on the computer finished, but printing does not start. Secure print is not available. Printing in the user authentication or account track mode is not available. Printing is not available when you have selected [Public User] in user authentication. Possible Cause The printer driver specified when printing may not be supported by the image controller. The network or USB cable may be disconnected. An error may have occurred on this machine. Unprocessed jobs may remain on this machine and be waiting to be processed. When executing the print job, [Save] may have been specified. [Secure Print Only] may be specified on the machine. User authentication or account track may be disabled on the printer driver. When the account track is enabled, you may have entered an unregistered account track code or password. When the user authentication is enabled, you may have entered an unregistered user name or password. Memory of the computer may be insufficient. Network connection with the image controller is not established (when connecting via the network). The password rules may be enabled on the machine. Different encryption passphrases may be specified for the printer driver and the machine. The user name, account name or password is incorrect. User authentication or account track may be disabled on the printer driver. Different encryption passphrases may be specified for the printer driver and the machine. The entered user name or account name may not be authorized. Printing by public users may be prohibited on the machine. Remedy Check the specified printer name. Check that the cable is correctly connected. Check the control panel of this machine. Check the processing order for the job using [Job List] on the control panel of this machine. Using [Job List] - [Suspend] on the control panel of this machine, check whether the job is held or not. Use [Secure Print] when executing the print job. Acquire the authentication information using the printer driver. Enter the correct account name and password. Enter the correct user name or password. Perform a test printing to check whether printing is possible. Contact your network administrator. Specify a password according to the password rules. Specify the same encryption passphrase for the machine and the printer driver. Enter the correct user name, account name and password. Enable user authentication or account track on the printer driver. Specify the same encryption passphrase for the machine and the printer driver. Check with the administrator whether the user name or account name concerned is authorized for printing. Check with the administrator whether printing by public users is permitted. When the above troubleshooting does not eliminate the problem, refer to the [User's Guide - Copier]. bizhub PRESS 1250/1250P/1052 18-3

Section	Page
1 Introduction	8
1.1 Welcome	8
1.1.1 Composition of User's Guide	8
1.1.2 User's Guide	9
1.2 Conventions used in this manual	10
1.2.1 Symbols used in this manual	10
Safety Information	10
Procedural instruction	10
Key symbols	11
1.2.2 Original and paper indications	11
Paper size	11
Paper indication	11
2 Overview	13
2.1 What is the image controller?	13
2.1.1 Role of the image controller	13
2.1.2 Print flows	14
2.1.3 Control Panel Layout	15
2.2 Operating environment	17
2.2.1 Supported computers and OSs	17
Windows	17
Macintosh	17
2.2.2 Interfaces used for connection	18
Ethernet	18
USB interface	18
Connection diagram	18
2.3 Setup procedure	19
2.3.1 For network connection	19
2.3.2 For local connection	19
3 Before installing the printer driver	21
3.1 Introduction	21
3.2 Printer drivers compatible with respective operating systems	21
3.3 Connection methods selectable in each operating system	23
3.3.1 Windows Vista/Server 2008/Server 2008 R2/7	23
3.3.2 Windows XP/Server 2003	24
3.3.3 Mac OS X 10.4/10.5/10.6	25
3.3.4 NetWare	25
4 Installing the Windows printer driver	27
4.1 About installer	27
4.1.1 Operating environment of the installer	27
4.2 Easy installation procedure using the installer	28
4.2.1 Settings of this machine	28
TCP/IP settings for this machine	28
RAW port number/IPP setting for this machine	28
4.2.2 Installing the printer driver (PCL driver)	29
4.2.3 Installing the printer driver (PS Plug-in driver)	32
5 Manual Installation Using the Add Printer Wizard	36
5.1 Windows Vista/Server 2008/Server 2008 R2/7	36
5.1.1 For network connection (LPR/Port 9100/SMB)	36
Settings of this machine	36
Installing the printer driver by searching for the printer using the Add Printer Wizard.	36
Installing the printer driver by creating a printer port	39
5.1.2 For network connection (IPP/IPPS)	41
Settings of this machine	41
Installing the printer driver using the Add Printer Wizard	41
5.1.3 For network connection (Web service print)	43
Settings of this machine	43
Making the printer driver known from the Network window	43
Installing the printer driver by specifying the IP address using the Add Printer Wizard	44
5.1.4 For local connection	47
Making the installed printer driver known to the computer	47
Installing the printer driver when connecting the machine	47
Updating the driver after connecting this machine	48
5.2 Windows XP/Server 2003	49
5.2.1 For network connection (LPR/Port9100)	49
Settings of this machine	49
Installing the printer driver using the Add Printer Wizard	49
5.2.2 For network connection (SMB)	52
Settings of this machine	52
Installing the printer driver by specifying the printer using the Add Printer Wizard	52
5.2.3 For network connection (IPP/IPPS)	55
Settings of this machine	55
Installing the printer driver using the Add Printer Wizard	55
5.2.4 For local connection	56
6 Installation on Macintosh Computers	58
6.1 Printer Driver for Mac OS	58
6.1.1 Installing the PS Plug-in driver	58
6.1.2 Installing the PS PPD driver	59
6.1.3 Selecting and connecting a printer	60
Configuring the Bonjour settings	60
Adding a printer	60
Configuring the AppleTalk settings	61
Configuring AppleTalk Setting for the computer	61
Adding a printer	62
Configuring the LPR settings	63
Configuring TCP/IP Setting for the computer	63
Adding a printer	64
Configuring the IPP settings	65
Configuring TCP/IP Setting for the computer	66
Adding a printer	66
7 Installation when Using NetWare	69
7.1 NetWare	69
7.1.1 Network Settings	69
7.1.2 Configuring the Windows client	69
8 Uninstalling the Printer Driver	71
8.1 Windows	71
8.1.1 Uninstalling by the installer (PCL driver)	71
8.1.2 Uninstalling by the uninstallation program (PCL driver)	72
8.1.3 Uninstalling by manual operation (PS Plug-in driver/PPD driver/PCL driver)	73
8.2 Macintosh	74
8.2.1 Uninstalling by manual operation (PS Plug-in driver)	74
8.2.2 Uninstalling by manual operation (PS PPD driver)	75
9 Basic Printing Methods and Printer Functions	77
9.1 Print operations	77
Basic printing method (Windows)	77
Basic printing method (Mac OS X)	78
9.2 Printer Functions	79
9.2.1 Setting paper	79
Setting the print orientation	79
Setting the paper size for the output paper	79
Setting the paper type	79
Setting paper color	80
Setting the pre-punched paper	80
Enlarging/reducing an original by specifying a value	80
9.2.2 Setting a paper tray	81
Setting a paper source unit	81
Setting a paper tray	81
Setting a paper output unit	82
Setting an output tray	82
To set the Stacker:	83
9.2.3 Printing a number of sets of an original	84
Setting a number of copies	84
Printing an original by set (Sort)	84
Printing an original in a collating order	84
Offsetting outputted copies by each unit (Offset)	85
9.2.4 Printing more than one page	86
Setting a 2-sided printing	86
Printing more than one page in a sheet of paper (Combination/Layout)	86
Printing 2 pages in a double-sized sheet of paper (Combination)	87
Printing a booklet for folding into two (Booklet)	87
Printing in chapters (Chapter)	87
Outputting pages with their faces up (Face Up)	88
9.2.5 Setting a front cover, back cover, interleaf, and cover	89
Setting a front cover	89
Setting a back cover	89
Inserting a tab	90
Setting a cover	90
9.2.6 Setting finishing	91
Setting stapling	91
Setting a punch kit	91
Setting hole punching	91
Adjusting a print position (Image Shift)	92
Adjusting a print position (Binding Margin)	92
Setting binding and folding	92
To set Perfect Binding:	93
9.2.7 Setting transparent	94
Creating a transparent pattern (Overlay)	94
Printing date/time	94
Printing a page number	94
Printing an original with numbering	94
9.2.8 Setting an image	95
Printing a line smoothly	95
Setting a resolution at printing	95
9.2.9 Saving and reprinting a job	96
Saving and printing a job (Save, Print/Save)	96
Setting a password for a print job (Secure Print)	96
10 Print functions of PCL driver for Windows	98
10.1 Default settings of the printer driver	98
10.1.1 Displaying the Properties window	98
10.1.2 [Configure] tab	99
10.1.3 [Settings] tab	100
10.1.4 About tabs provided by OS	101
10.1.5 Registering the default settings	102
10.2 Common Setting	103
10.3 Parameter details	105
10.3.1 My Tab	105
Edit [My Tab]	106
10.3.2 [Basic] tab	107
10.3.3 [Layout] tab	111
Combination Detail	113
Binding Margin Settings	114
Image Shift Settings	115
10.3.4 [Finishing] tab	116
Perfect Binding Settings	118
Perfect Binding Mode	119
10.3.5 [Cover Mode] tab	120
Per Pages Setting (Edit List)	121
10.3.6 [Stamp/Composition] tab	122
Editing Watermark	123
Editing Overlay	124
Editing Date/Time/Page Number	125
Editing Distribution Number	125
10.3.7 [Quality] tab	126
Quality Adjustment	127
Font Settings	127
10.3.8 [Other] tab	128
11 Print functions of PS Plug-in driver	130
11.1 Default settings of the printer driver	130
11.1.1 Displaying the Configure screen	130
For Windows	130
For Mac OS X	131
11.2 Common Setting	132
11.3 Parameter details	133
11.3.1 [General] tab	133
11.3.2 [Layout] tab	135
11.3.3 [Finishing] tab	137
11.3.4 [Output] tab	139
11.3.5 [Paper] tab	141
Tray Settings	141
Paper Name	142
Paper Size	142
11.3.6 [Cover] tab	142
Perfect Binding Mode	144
11.3.7 [Page Settings] tab	145
11.3.8 [Tabs] tab	146
11.3.9 [Tab Settings] tab	147
11.3.10 [Imaging] tab	148
11.3.11 [Forms] tab	150
11.3.12 [Image Position] tab	151
11.3.13 [Stamp] tab	152
11.3.14 [WorkFlow] tab	153
11.3.15 [Authent.] tab	154
11.3.16 [Configure] tab	156
[Device Options] tab	156
[Driver Options] tab	157
[SNMP] tab	157
11.3.17 [Version] tab	158
11.3.18 [Advanced] tab	159
12 Print functions of PPD driver for Windows	161
12.1 Default settings of the printer driver	161
12.1.1 Displaying the Properties window	161
12.1.2 [Device Settings] tab	162
12.1.3 About tabs provided by OS	162
12.1.4 Registering the default settings	163
12.2 Common Setting	164
12.3 Parameter details	165
12.3.1 [Layout] tab	165
12.3.2 [Paper/Quality] tab	166
12.3.3 [Advanced Options] window	167
Perfect Binding Mode	172
13 Print functions of PPD driver for Mac OS X	174
13.1 Default settings of the printer driver	174
13.1.1 Option Settings	174
13.1.2 Registering the default settings	175
13.2 Common Setting	176
13.3 Adding the Custom Size	177
13.4 Parameter details	178
13.4.1 [Page Attributes]	178
13.4.2 [Copies & Pages]	179
13.4.3 [Finishing]	180
13.4.4 [Image/Layout]	183
13.4.5 [Setup]	184
Perfect Binding Mode	185
13.4.6 [Secure Print]	186
14 Function Details	188
14.1 Secure Print	188
14.1.1 Printer Driver Settings (PCL driver/PS Plug-in driver/PPD driver (Mac OS X))	188
PCL Driver :	188
PS Plug-in Driver	190
PPD Driver (Mac OS X)	190
14.1.2 Calling a job from the control panel	191
Print from the Secure Folder	191
14.2 Save in User Box	192
14.2.1 Printer Driver Settings (PCL driver/PS Plug-in driver/PPD driver (Mac OS X))	192
PCL Driver	192
PS Plug-in Driver	193
PPD Driver (Mac OS X)	193
14.2.2 Calling a job	194
Print from [RECALL] tab	194
14.3 Proof Print/Wait Mode/Hold Print	196
14.3.1 Printer Driver Settings (PCL driver/PS Plug-in driver/PPD driver (Mac OS X))	196
PCL Driver	196
PS Plug-in Driver	197
PPD driver (Windows)	198
PPD Driver (Mac OS X)	198
14.3.2 Calling a job	199
Calling a job sent by Proof Print/Proof and Print (1st sheet)/Wait Mode	199
Print from [RECALL] tab	199
Calling a job sent by Hold Print	200
Select a job from the [JOB LIST] tab	200
14.4 Printing a document on the machine for which user authentication is specified	201
Setting a user authentication (PCL driver)	201
Setting a user authentication (PS Plug-in driver)	202
14.5 Printing a document on the machine for which Account Track function is enabled	203
Setting an account track (PCL Driver)	203
Setting an account track (PS Plug-in Driver)	204
15 Settings on the Control Panel	206
15.1 Controller Machine Setting	206
15.1.1 Displaying the Controller screen	206
15.1.2 Controller Machine Setting Menu screen	207
Report Type	208
Direct Print Setting	209
Direct Print Setting - Basic Settings	209
Direct Print Setting - PCL Setting	211
Direct Print Setting - PS Setting	212
Direct Print Setting - TIFF Setting	212
Select Printer Setting	213
Spool Print Jobs in HDD before RIP	213
I/F Timeout (sec)	214
Plug-in Form Password	214
Scan Setting	215
Administrator Settings	216
15.2 Basic operations of User Settings	217
15.2.1 Displaying the Utility Menu screen	217
15.2.2 Function Setting	218
15.3 Basic operations in Administrator Settings	219
15.3.1 Displaying the Administrator Settings screen	219
15.3.2 Administrator Setting screen	220
15.4 Controller NIC Setting Menu	221
15.4.1 Displaying the Controller NIC Setting screen	221
16 PageScope Web Connection	224
16.1 Using PageScope Web Connection	224
16.1.1 Operating environment	224
16.1.2 Accessing PageScope Web Connection	224
16.1.3 Web browser cache	225
For Internet Explorer	225
For Mozilla Firefox	225
16.1.4 Online help function	225
16.2 Login and Logout	226
16.2.1 Login and logout flows	226
When user authentication or account track is not enabled	226
When User Authentication or Account Track is enabled	227
16.2.2 Logout	229
16.2.3 Login	230
Login options	230
Logging in as a public user	230
Logging in as a registered user.	231
Logging in to the administrator mode	232
16.3 Structure of pages	233
16.4 Overview of the user mode	235
16.4.1 Information	235
16.4.2 Job	236
16.4.3 Box	237
16.4.4 Direct print	238
16.5 Administrator mode overview	239
16.5.1 Maintenance	239
16.5.2 Security	240
16.5.3 Box	240
16.5.4 Printer Setting	241
16.5.5 Scan	242
16.5.6 Network	243
17 Utility tool	246
17.1 Font Management Utility	246
18 Troubleshooting	248
18.1 Cannot print	248
18.2 Cannot configure the settings/Cannot print according to the settings	250
18.2.1 The printer driver settings have no effect	250
18.2.2 Others	251
18.2.3 Error message	251
19 Product Specification/Report	253
19.1 Product specifications	253
19.2 Printing reports	256
19.2.1 Configuration Page Print	256
19.2.2 PCL Demo Page Print	262
19.2.3 PS Demo Page Print	263
19.2.4 PCL Font List	264
19.2.5 PS font list	267
20 Appendix	272
20.1 PPD driver (For Linux and applications)	272
20.1.1 PPD driver types	272
20.1.2 PPD driver for Linux	272
Registering the PPD driver for Linux	272
Configuring the PPD driver for Linux	272
Registering the PPD driver for OpenOffice	272
Printing with OpenOffice	273
20.1.3 PPD driver for applications	273
How to print	273
20.2 Glossary	274
21 Index	279
21.1 Index by item	279

Match case Limit results 1 per page

bizhub PRESS 1250/1250P/1052

18-3

18.1

Cannot print

When the above troubleshooting does not eliminate the problem, refer to the [User's Guide - Copier].

Print processing on the compu-

ter finished, but printing does

not start.

The printer driver specified

when printing may not be sup-

ported by the image controller.

Check the specified printer name.

The network or USB cable may

be disconnected.

Check that the cable is correctly

connected.

An error may have occurred on

this machine.

Check the control panel of this

machine.

Unprocessed jobs may remain

on this machine and be waiting

to be processed.

Check the processing order for

the job using [Job List] on the

control panel of this machine.

When executing the print job,

[Save] may have been specified.

Using [Job List] - [Suspend] on

the control panel of this machine,

check whether the job is held or

not.

[Secure Print Only] may be

specified on the machine.

Use [Secure Print] when execut-

ing the print job.

User authentication or account

track may be disabled on the

printer driver.

Acquire the authentication infor-

mation using the printer driver.

When the account track is ena-

bled, you may have entered an

unregistered account track

code or password.

Enter the correct account name

and password.

When the user authentication is

enabled, you may have entered

an unregistered user name or

password.

Enter the correct user name or

password.

Memory of the computer may

be insufficient.

Perform a test printing to check

whether printing is possible.

Network connection with the im-

age controller is not established

(when connecting via the net-

work).

Contact your network administra-

tor.

Secure print is not available.

The password rules may be en-

abled on the machine.

Specify a password according to

the password rules.

Different encryption passphras-

es may be specified for the

printer driver and the machine.

Specify the same encryption

passphrase for the machine and

the printer driver.

Printing in the user authentica-

tion or account track mode is

not available.

The user name, account name

or password is incorrect.

Enter the correct user name, ac-

count name and password.

User authentication or account

track may be disabled on the

printer driver.

Enable user authentication or ac-

count track on the printer driver.

Different encryption passphras-

es may be specified for the

printer driver and the machine.

Specify the same encryption

passphrase for the machine and

the printer driver.

The entered user name or ac-

count name may not be author-

ized.

Check with the administrator

whether the user name or ac-

count name concerned is author-

ized for printing.

Printing is not available when

you have selected [Public User]

in user authentication.

Printing by public users may be

prohibited on the machine.

Check with the administrator

whether printing by public users

is permitted.

Problem

Possible Cause

Remedy