LG CR5765GD Owners Manual - Page 65

Before Calling For Service

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BEFORE CALLING FOR SERVICE Check the following before you call for service. Problem The power supply cannot be turned on. Solutions Check that the power switch is turned on. The power supply automatically turns off. This is not a failure. Robot Cleaner has its own power saving function. If it is not used for ten minutes after the power supply is turned on, the power will automatically turn off. The Robot Cleaner will not charge. ƬƬCheck whether the main power switch is turned on. ƬƬRemove objects around the home station. ƬƬConfirm that the power supply is connected to the home station. ƬƬWipe the charging terminals with a dry cloth. Suction power becomes weak. ƬƬCheck whether there is foreign material blocking the suction port. ƬƬEmpty the dust bin. ƬƬClean the dust bin filter. Noise becomes louder. The Robot Cleaner will not activate. ƬƬConfirm that the dust bin has been mounted properly. ƬƬConfirm that the dust bin filter has been mounted properly. ƬƬCheck whether foreign material is caught in the brush. ƬƬConfirm that the power switch is turned on. ƬƬConfirm that the battery has been charged. The lower brush does not rotate. ƬƬClean the brush. ƬƬConfirm that the brush has been mounted properly. Movements or travel path are abnormal. ƬƬCarefully wipe the sensors with a dry soft cloth. ƬƬIf the ultra microfiber mop is attached, confirm that it is mounted properly. ƬƬTurn the main power switch off and on. The Robot Cleaner cannot be activated with the remote control. ƬƬReplace the remote control batteries. ƬƬConfirm that the control is within the coverage area of the main unit, which is less than 3 m. ƬƬCheck whether the main power switch is turned on. The Robot Cleaner does not recognize the Magnetic Wall strips or bumps into an object even though it is surrounded by Magnetic Wall strips. ƬƬUse only the Magnetic Wall strip provided with the product or strips purchased from LG Electronics. The product may not recognize third-party magnetic strips. ƬƬIf using multiple strips to surround an object, make sure they form a continuous line with no gaps. ƬƬDo not overlap the ends of the Magnetic Wall strips. ƬƬThe Magnetic Wall strips must be placed at least 6 inches from the object you wish to protect. The Robot Cleaner bumps into the Magnetic Wall strip and moves it. ƬƬIf the Magnetic Wall strip slides on smooth flooring, use removable tape such as gaffer's or painter's tape to keep the strip in place. 65

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65
BEFORE CALLING FOR SERVICE
Check the following before you call for service.
Problem
Solutions
The power supply cannot be
turned on.
Check that the power switch is turned on.
The power supply
automatically turns off.
This is not a failure. Robot Cleaner has its own power saving
function.
If it is not used for ten minutes after the power supply is turned on,
the power will automatically turn off.
The Robot Cleaner will not
charge.
s
Check whether the main power switch is turned on.
s
Remove objects around the home station.
s
Confirm that the power supply is connected to the home station.
s
Wipe the charging terminals with a dry cloth.
Suction power becomes
weak.
s
Check whether there is foreign material blocking the suction port.
s
Empty the dust bin.
s
Clean the dust bin filter.
Noise becomes louder.
s
Confirm that the dust bin has been mounted properly.
s
Confirm that the dust bin filter has been mounted properly.
s
Check whether foreign material is caught in the brush.
The Robot Cleaner will not
activate.
s
Confirm that the power switch is turned on.
s
Confirm that the battery has been charged.
The lower brush does not
rotate.
s
Clean the brush.
s
Confirm that the brush has been mounted properly.
Movements or travel path are
abnormal.
s
Carefully wipe the sensors with a dry soft cloth.
s
If the ultra microfiber mop is attached, confirm that it is mounted
properly.
s
Turn the main
power switch off and on.
The Robot Cleaner cannot
be activated with the remote
control.
s
Replace the remote control batteries.
s
Confirm that the control is within the coverage area of the main
unit, which is less than 3
m
.
s
Check whether the main power switch is turned on.
The Robot Cleaner does
not recognize the Magnetic
Wall strips or bumps into
an object even though it is
surrounded by Magnetic Wall
strips.
s
Use only the Magnetic Wall strip provided with the product or
strips purchased from LG Electronics. The product may not
recognize third-party magnetic strips.
s
If using multiple strips to surround an object, make sure they
form a continuous line with no gaps.
s
Do not overlap the ends of the Magnetic Wall strips.
s
The Magnetic Wall strips must be placed at least 6 inches from
the object you wish to protect.
The Robot Cleaner bumps
into the Magnetic Wall strip
and moves it.
s
If the Magnetic Wall strip slides on smooth flooring, use
removable tape such as gaffer's or painter's tape to keep the
strip in place.