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Lenovo ThinkCentre M55e Hardware Maintenance Manual - Page 49

Diagnostics, PC-Doctor for Windows - review

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Chapter 5. Diagnostics Diagnostic programs are used to test hardware components of the computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on the computer to help diagnose problems: v PC-Doctor for Windows (used when diagnosing problems while running the Windows operating system) v PC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your machine type and model (used when your Windows operating system will not start) Notes: 1. You can download the latest version of the PC-Doctor for Windows and PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. Type your machine type into the Use Quick Path field and click Go to find the downloadable files that are specific to the computer. 2. Log files are created when you run PC-Doctor for Windows and depending upon your machine type and model, PC-Doctor for DOS or PC-Doctor for Windows PE. Save and print the log files created by both diagnostic programs. The log file created by PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT. PC-Doctor for Windows PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the computer problem. PC-Doctor for DOS Depending upon your machine type and model, you either have PC-Doctor for DOS or PC-Doctor for Windows PE on each Lenovo computer. The PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery workspace and runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic diskettes that have been created. You can also run PC-Doctor for DOS from the Rescue and Recovery workspace. © Copyright Lenovo 2005, 2008 43

Section	Page
Contents	5
Chapter 1. About this manual	7
Important Safety Information	7
Important information about replacing RoHS compliant FRUs	8
Chapter 2. Safety information	9
General safety	9
Electrical safety	9
Safety inspection guide	11
Handling electrostatic discharge-sensitive devices	12
Grounding requirements	12
Safety notices (multi-lingual translations)	13
Chapter 3. General information	43
The ThinkVantage™ Productivity Center program	43
Additional information resources	43
Specifications	44
Types 8700, 8701, 8705, 8717, 8973, 8975, 8979, 8983, 8985, 8991, 8995, 9265, 9269, 9277, 9279, 9283, 9287, 9379, 9383, 9387,	44
Types 8013, 8702, 8706, 8716, 8970, 8972, 8976, 8980, 8982, 8986, 8992, 8994, 9266, 9276, 9278, 9282, 9286, 9288, 9374, 9378,	45
Chapter 4. General Checkout	47
Problem determination tips	47
Chapter 5. Diagnostics	49
PC-Doctor for Windows	49
PC-Doctor for DOS	49
Creating a diagnostic CD image	50
Creating diagnostic diskettes	50
Running diagnostics from the CD or diskettes	50
Running diagnostics from the Rescue and Recovery workspace	51
PC-Doctor for Windows PE	51
Running diagnostics from the Rescue and Recovery workspace	51
Navigating through the diagnostics programs	52
Running tests	52
Test results	52
Fixed disk advanced test (FDAT)	53
Quick and Full erase - hard drive	54
Viewing the test log	55
Chapter 6. Using the Setup Utility	57
Starting the Setup Utility program	57
Viewing and changing settings	57
Using passwords	57
User Password	57
Setting, changing, and deleting a user password	57
Administrator Password	58
Setting, changing, and deleting an administrator password	58
Selecting a startup device	59
Selecting a temporary startup device	59
Changing the startup device sequence	59
Exiting from the Setup Utility program	59
Chapter 7. Symptom-to-FRU Index	61
Hard disk drive boot error	61
Power Supply Problems	61
Diagnostic error codes	63
Beep symptoms	84
POST error codes	85
Miscellaneous error messages	87
Undetermined problems	88
Chapter 8. Replacing FRUs (desktop computers)	91
Rear connectors	92
Removing the cover	93
Locations	94
Identifying parts on the system board	95
Machine types 8013, 8716, 8976, 8986, 9266, 9282, 9374, 9384, 9646, and 9647	95
Machine types 8706, 8972, 8982, 8994, 9278, 9288, 9380, 9632, 9648, and 9649	96
Machine types 8702, 8970, 8980, 8992, 9276, 9286, 9378, and 9628	97
Replacing a memory module	97
Replacing the CMOS battery	100
Replacing the power supply	100
Replacing the system board	103
Types 8702, 8706, 8970, 8972, 8980, 8982, 8992, 8994, 9276, 9278, 9286, 9288, 9378, 9380, 9628, 9632, and 9649	103
Types 8013, 8716, 8976, 8986, 9266, 9282, 9374, 9384, and 9647	107
Replacing the microprocessor	111
Types 8702, 8706, 8970, 8972, 8980, 8982, 8992, 8994, 9276, 9278, 9286, 9288, 9378, 9380, 9628, 9632, and 9649	111
Types 8013, 8716, 8976, 8986, 9266, 9282, 9374, 9384, and 9647	114
Replacing the hard disk drive	118
Replacing an optical drive	121
Replacing the diskette drive	123
Replacing the power switch/LED assembly	125
Replacing the front panel card	127
Replacing the system fan assembly	128
Replacing a PCI adapter	130
Completing the FRU replacement	130
Chapter 9. Replacing FRUs (tower computers)	133
Rear connectors	134
Removing the cover	135
Locations	136
Identifying parts on the system board	136
Machine types 8700, 8717, 8979, 8991, 9269, 9283, 9383, 9631, and 9646	137
Machine types 8705, 8975, 8985, 9265, 9279, 9379, 9389, 9637, and 9648	138
Machine types 8701, 8973, 8983, 8995, 9277, 9287, 9387, and 9635	139
Removing and replacing the front bezel	139
Replacing the power supply	140
Replacing the system board	141
Types 8701, 8705, 8973, 8975, 8983, 8985, 8995, 9265, 9277, 9279, 9287, 9379, 9387, 9389, 9635, 9637, and 9648	141
Types 8700, 8717, 8979, 8991, 9269, 9283, 9383, 9631, and 9646	146
Replacing the microprocessor	149
Types 8701, 8705, 8973, 8975, 8983, 8985, 8995, 9265, 9277, 9279, 9287, 9379, 9387, 9389, 9635, 9637, and 9648	149
Types 8700, 8717, 8979, 8991, 9269, 9283, 9383, 9631, and 9646	153
Replacing a memory module	157
Replacing a PCI adapter	158
Replacing the hard disk drive	159
Replacing an optical drive	162
Replacing the diskette drive	163
Replacing the system fan assembly	163
Replacing the front audio/USB assembly	165
Replacing the power switch/LED assembly	165
Replacing the CMOS battery	165
Completing the FRU replacement	166
Chapter 10. FRU lists	167
Machine Type 8013	167
Machine Type 8700	175
Machine Type 8701	185
Machine Type 8702	195
Machine Type 8705	205
Machine Type 8706	217
Machine Type 8970	227
Machine Type 8972	236
Machine Type 8973	245
Machine Type 8975	254
Machine Type 8976	263
Machine Type 8979	270
Machine Type 8980	279
Machine Type 8982	288
Machine Type 8983	298
Machine Type 8985	307
Machine Type 8986	317
Machine Type 8991	325
Machine Type 8992	335
Machine Type 8994	345
Machine Type 8995	356
Machine Type 9265	365
Machine Type 9266	376
Machine Type 9269	385
Machine Type 9276	395
Machine Type 9277	403
Machine Type 9278	412
Machine Type 9279	423
Machine Type 9282	433
Machine Type 9283	441
Machine Type 9286	450
Machine Type 9287	458
Machine Type 9288	467
Machine Type 9374	476
Machine Type 9378	486
Machine Type 9379	495
Machine Type 9380	504
Machine Type 9383	513
Machine Type 9384	522
Machine Type 9387	534
Machine Type 9389	543
Machine Type 9628	553
Machine Type 9631	562
Machine Type 9632	573
Machine Type 9635	586
Machine Type 9637	596
Chapter 11. Additional Service Information	611
Security features	611
Hardware controlled Passwords	611
Operating system password	611
Vital product data	611
Management Information Format (MIF)	611
BIOS levels	612
Flash update procedures	612
Updating (flashing) BIOS from a diskette	612
Recovering from a POST/BIOS update failure	612
Power management	613
Automatic configuration and power interface (ACPI) BIOS	613
Automatic Power-On features	613
Appendix. Notices	615
Television output notice	616

Match case Limit results 1 per page

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of the computer and

report operating-system-controlled settings that can cause hardware failures. There

are two diagnostic programs preinstalled on the computer to help diagnose

problems:

PC-Doctor for Windows (used when diagnosing problems while running the

Windows operating system)

PC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your

machine type and model (used when your Windows operating system will not

start)

Notes:

You can download the latest version of the PC-Doctor for Windows and

PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/

support/. Type your machine type into the

Use Quick Path

field and click

to find the downloadable files that are specific to the computer.

Log files are created when you run PC-Doctor for Windows and depending

upon your machine type and model, PC-Doctor for DOS or PC-Doctor for

Windows PE. Save and print the log files created by both diagnostic programs.

The log file created by PC-Doctor for Windows is automatically saved in

C:\PCDR\DETAILED.TXT.

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows

operating system. The PC-Doctor for Windows diagnostic program enables you to

view symptoms and solutions for computer problems, access the Lenovo

troubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, open the Start menu from the Windows desktop,

select

All Programs

, select

PC-Doctor for Windows

, and click

PC-Doctor for

Windows

. Follow the instructions on the screen. For additional information about

running the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run

PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the

computer problem.

PC-Doctor for DOS

Depending upon your machine type and model, you either have

PC-Doctor for DOS or PC-Doctor for Windows PE on each Lenovo computer. The

PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery

workspace and runs independently of the Windows operating system. Use

PC-Doctor for DOS, if you are unable to start the Windows operating system or if

PC-Doctor for Windows has not been successful in isolating a possible problem.

You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic

diskettes that have been created. You can also run PC-Doctor for DOS from the

Rescue and Recovery workspace.