Lenovo ThinkServer RD340 (English) User Guide - Page 190

Using a diagnostic program, Viewing the system event log, Basic troubleshooting tables

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Using a diagnostic program The following diagnostic programs are available for you to diagnose server problems: • ThinkServer Diagnostic Tool • ThinkServer System Profile Collection Tool To use a diagnostic program, do the following: 1. Go to http://www.lenovo.com/drivers and follow the instructions on the Web page to locate a diagnostic program. 2. Download and unzip the diagnostic program package to get the diagnostic program package folder. 3. Open the diagnostic program package folder and run the QTW.exe file. 4. Select the language when prompted. Then, click Continue. 5. Read the End-User License Agreement (EULA) terms carefully and click Accept to start the program. 6. Follow the instructions on the screen to use the diagnostic program. For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program, which is available for download at: http://www.lenovo.com/drivers Viewing the system event log The system event log (SEL) contains information about all the POST and system management interrupt (SMI) events. You can view the SEL to diagnose system problems. The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of the system power state through the TMM in-band and out-of-band interfaces. For more information about viewing the SEL, refer to the ThinkServer Management Module User Guide, which is available for download at http://www.lenovo.com/UserManuals. Basic troubleshooting tables Use the basic troubleshooting information to find solutions to problems that have definite symptoms. ThinkServer EasyStartup program problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 177 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 183. Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 "Installing, removing, or replacing hardware" on page 73. 178 ThinkServer RD340 User Guide and Hardware Maintenance Manual

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Using a diagnostic program
Thefollowingdiagnosticprogramsareavailableforyoutodiagnoseserverproblems:
• ThinkServer Diagnostic Tool
• ThinkServer System Profile Collection Tool
To use a diagnostic program, do the following:
program.
2.Downloadandunzipthediagnosticprogrampackagetogetthediagnosticprogrampackagefolder.
3. Open the diagnostic program package folder and run the QTW.exe file.
4. Select the language when prompted. Then, click
Continue
.
5. Read the End-User License Agreement (EULA) terms carefully and click
Accept
tostarttheprogram.
6. Follow the instructions on the screen to use the diagnostic program.
Fordetailedinformationaboutusingadiagnosticprogram,refertotheuserguideofthediagnosticprogram,
whichisavailablefordownloadat:
Viewing the system event log
Thesystemeventlog(SEL)containsinformationaboutallthePOSTandsystemmanagementinterrupt(SMI)
events. You can view the SEL to diagnose system problems.
TheTMMimplementstheSELasspecifiedintheIPMI2.0specification.TheSELisaccessibleregardlessof
thesystempowerstatethroughtheTMMin-bandandout-of-bandinterfaces.
For more information about viewing the SEL, refer to the
ThinkServerManagementModuleUserGuide
,
which is available for download at http://www.lenovo.com/UserManuals.
Basic troubleshooting tables
Usethebasictroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
ThinkServer EasyStartup program problems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage177
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage183.
Note:
Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
6 “Installing, removing, or replacing hardware” on page 73.
178
ThinkServer RD340 User Guide and Hardware Maintenance Manual