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Lexmark 12N0004 User's Guide - Page 137

Calling for service

UPC - 734646560047

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40 Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need your printer model type and serial number. Refer to the label on the inside of the front cover for this information. Note: The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing the menu settings page for more information. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries, refer to the numbers listed on the drivers CD. 135

Section	Page
Go back	3
Printer overview	11
Print speed	12
Memory	12
Paper handling	12
Avoiding print quality problems	13
Media and supplies	13
Transparencies	13
Canceling a print job	14
Controlling printed output	15
Image Smoothing	15
Color correction	15
Print mode	15
Toner darkness	16
Printing text	16
Halftone screens	16
Attributes	16
Screen frequency	17
Screen angle	17
Spot function	17
Using the operator panel	18
Understanding the operator panel	18
Using the operator panel buttons	19
Changing printer settings	19
Printing the menu settings page	20
Menus Disabled	21
Using the Print and Hold function	22
Printing and deleting held jobs	22
Accessing held jobs from the operator panel	23
Recognizing when format errors occur	23
Repeat Print	24
Reserve Print	24
Verify Print	24
Confidential jobs	25
Sending a job to print	26
Color correction	27
Auto	27
Display	27
CMYK	27
Off	28
Vivid	28
Manual	28
Managing color	29
Device profile	29
Color calibration	29
Translation between color models	29
Popular color management systems	30
Windows ICM	30
ColorSync 3	30
Agfa FotoTune	30
Understanding color	31
Types of color	31
How we see color	31
Primary colors	32
Color difference	33
Choosing media	35
Paper characteristics	35
Weight	35
Curl	35
Smoothness	36
Moisture content	36
Fiber content	36
Recommended paper	36
Unsatisfactory paper	37
Choosing preprinted forms and letterhead	37
Choosing paper	37
Choosing envelopes	38
Choosing labels	39
Choosing card stock	39
Choosing transparencies	40
Loading media	41
Loading the high capacity feeder	42
Loading the multipurpose feeder	46
Capacity	46
Paper dimensions	46
Trouble-free printing	47
Loading paper and transparencies	50
Loading envelopes	50
Loading letterhead	51
Closing the multipurpose feeder	52
Output bins	54
Loading a paper tray	55
Loading paper, card stock, or labels	55
Loading letterhead	59
Loading transparencies	59
Using the heavy media tray	60
Set the paper size	60
Set the paper type	60
Exchanging tray1	61
Media guidelines	64
Paper	65
Transparencies	66
Envelopes	66
Labels	67
Card stock	68
Tray linking	69
Tips for successful printing	70
Storing paper	70
Avoiding paper jams	70
Determining supply status	71
Cleaning the LEDs	72
Closing the top cover	74
Conserving supplies	76
Replacing a photodeveloper	77
Removing a photodeveloper	77
Installing a photodeveloper	79
Replacing supplies	82
Replacing the fuser	84
Preparing for maintenance	84
Removing the fuser	84
Installing the fuser	87
Replacing the oil coating roll	92
Removing the oil coating roll	92
Replacing the transfer belt	97
Preparing for maintenance	97
Removing the transfer belt	98
Installing the transfer belt	101
Replacing a toner cartridge	106
Removing a toner cartridge	107
Installing a toner cartridge	108
Opening the top cover	112
Storing supplies	114
Resetting the maintenance counter	115
Removing memory and network options	117
Removing the system board access cover	117
Locating memory and network options	118
Removing a memory card	119
Removing an option card	120
Removing a firmware card	121
Removing a hard disk	122
Installing the system board access cover	124
Removing an optional drawer	126
Removing the duplex unit	128
Removing the high capacity feeder	131
Recycling used supplies	134
Ordering supplies	135
Ordering a fuser	135
Ordering an oil coating roll	135
Ordering a transfer belt	135
Ordering a toner cartridge	136
Calling for service	137
Contacting Lexmark customer service on the Web	138
Solving display problems	139
Solving network printing problems	140
Checking an unresponsive printer	141
Solving printing problems	142
Solving print quality problems	145
Clearing paper jams	148
Identifying paper jam areas	148
200PaperJam <x>PagesJammed (Check Areas A-F, T1-5, MPF)	149
CheckAreas A,B	149
CheckArea C	153
CheckArea D	154
CheckAreaE	160
CheckAreaF	163
240 Paper Jam Check MP Feeder	165
24<x> Paper Jam Check Tray <x>	166
241-244PaperJam	166
249PaperJam Check Tray<x>	168
Resolving other problems and questions	170
Configuring printer alerts	172
Using the Setup Menu	172
Using MarkVision Professional	172
Using MarkVision Messenger	172
Disabling operator panel menus	173
Enabling operator panel menus	173
Understanding fonts	174
Resident fonts	174
Resident bitmapped fonts	179
Symbol sets	179
Symbol sets for PCL6 emulation	179
Downloadable fonts	179
Euro support	180
Hebrew and Arabic fonts	180
FontVision	180
Managing memory	181
Printer memory	181
Adding memory	181
Solving memory problems	182
Allocating memory	182
Flash memory	182
Hard disk	183
Job buffering	183
Collating jobs	183
Storing job statistics	183
Managing resources downloaded to flash or disk	184
Printer specifications	185
Dimensions	185
Restoring factory default settings	186
Printing sample fonts	187
Understanding printer messages	188
ActivatingMenu Changes	192
Bin<x>Full	192
Busy	192
CancelingFax	192
CancelingJob	193
Change<x>	193
Check<device> Connection	193
ClearingJob AccountingStat	194
CloseFrontDoor	194
CloseSideDoor	194
CloseTopDoor	194
CloseTray<x> TopCover	195
Copying	195
Defragmenting	195
DeleteAllJobs	195
DeletingJobs	196
DisablingMenus	196
DiskCorrupted. Reformat?	196
DiskRecovery x/5yyy%	197
EnablingMenus	197
EngineWarming	197
EnterPIN: =___	198
Fax<x>	198
FlushingBuffer	198
FormattingDisk yyy%	199
FormattingFlash	199
Fuser Maintenance	199
HeldJobsmaybe lost	200
Infrared<x>	200
InsertTray<x>	200
Install<device> orCancelJob	201
InvalidEngineCode	201
Invalid Network<x>Code	201
InvalidStandard NetworkCode	201
Load<x>	202
LoadManual	202
LocalTalk<x>	202
MenusDisabled	203
NetworkCard Busy	203
Network<x>	203
Network<x>,<y>	203
NoJobsFound. Retry?	204
NotReady	204
Parallel<x>	204
Performing SelfTest	204
PowerSaver	205
PrintJobson Disk	205
PrinterCalibrating	205
PrintingAlignmentPage	206
Printing DirectoryList	206
Printing FontList	206
PrintingJob AccountingStat	207
PrintingMenu Settings	207
ProgEngineCode	207
ProgSystemCode	208
ProgramFlash	208
ProgrammingDisk	208
ProgrammingErrorP<x>	209
Queuingand DeletingJobs	209
QueuingJobs	209
Ready	210
ReadyHex	210
RemovePaper <specifiedbin>	210
Resetting MaintCntValue	210
Resettingthe Printer	211
RestoreHeld Jobs.Go/Stop?	211
RestoringFactory Defaults	212
RestoringHeldJobs	212
Serial<x>	212
StdBinFull	213
Supplies	213
Tray<x>Empty	213
Tray<x>Low	214
Tray<x>Missing	214
UnsupportedDisk	214
USB<x>	214
Waiting	215
1565EmulError LoadEmulOption	215
2<xx>PaperJam	215
30CoatingRoll Missing	216
30<color>Print UnitMissing	216
32Unsupported <color>Cartridge	216
33Tray<x> Config Error	217
34ShortPaper	217
35ResSaveOff DeficientMemory	217
37Insufficient CollationArea	218
37Insufficient DefragMemory	218
37Insufficient Memory	219
38MemoryFull	219
39ComplexPage	220
4<x>UnsupportedFirmwareCard	220
40Tray<x>Size SenseError	221
41OpenBin1 ExitTray	221
51DefectiveFlash	221
52FlashFull	222
53Unformatted Flash	222
54Serial Option<x>Error	222
54Network<x> SoftwareError	223
54StdNetwork SoftwareError	223
54StdParENA ConnectionLost	223
54Par<x>ENA ConnectionLost	223
56Serial Port<x>Disabled	223
56Parallel Port<x>Disabled	224
56StdParallel PortDisabled	224
56USBPort<x> Disabled	224
56StandardUSB PortDisabled	224
58TooMany BinsAttached	225
58TooMany DisksInstalled	225
58TooMany FlashOptions	226
58TooMany TraysAttached	226
61DefectiveDisk	227
62DiskFull	227
63UnformattedDisk	227
64UnsupportedDiskFormat	228
80Belt Exhausted	228
80Belt/Fuser Exhausted	228
80Belt/Fuser LifeWarning	229
80Belt LifeWarning	229
80Fuser Exhausted	230
80Fuser LifeWarning	230
81EngineCode CRCFailure	230
84<color>Print CartAbnormal	231
84AllPhoto Devs Exhausted	231
84BlackPhoto DevAbnormal	231
84BlackPhoto Dev Exhausted	232
84BlackPhoto DevLifeWarning	232
84ColorPhoto DevAbnormal	233
84ColorPhoto DevsExhausted	233
84ColorPhoto DevLifeWarning	234
85CoatingRoll Exhausted	234
85CoatingRoll LifeWarning	235
86Abnormal CoatingRoll	235
88<color> TonerEmpty	235
88<color>Toner Low	236
900–999Service<message>	236
Using printer menus	237
Color Menu	241
Color Correction	241
Manual Color	242
Print Mode	243
Toner Darkness	243
Finishing Menu	244
Blank Pages	244
Collation	245
Copies	245
Duplex	245
Duplex Bind	246
Multipage Border	246
Multipage Order	247
Multipage Print	248
Multipage View	248
Separator Sheets	249
Separator Source	249
Infrared Menu	250
Infrared Buffer	251
Infrared Port	251
Job Buffering	251
Max Baud Rate	252
NPA Mode	252
PCL SmartSwitch	253
PS SmartSwitch	253
Transmit Delay	254
Window Size	254
Job Menu	255
Cancel Fax	255
Confidential Job	255
Held Jobs	256
Reset Printer	256
LocalTalk Menu	257
Job Buffering	257
LocalTalk Addr	258
LocalTalk Buffer	258
LocalTalk Name	258
LocalTalk Port	258
LocalTalk Zone	259
NPA Hosts	259
NPA Mode	259
PCL SmartSwitch	260
PS SmartSwitch	260
Network Menu	261
Job Buffering	261
MAC Binary PS	262
Network Buffer	262
Network<x> Setup	262
NPA Mode	263
PCL SmartSwitch	263
PS SmartSwitch	264
Std Net Setup	264
Paper Menu	265
Assign Type/Bin	265
Configure Bins	266
Configure MP	266
Custom Types	266
Paper Loading	267
Paper Size	267
Paper Source	268
Paper Type	268
Paper Weight	269
Substitute Size	270
Universal Setup	270
Parallel Menu	271
Advanced Status	271
Honor Init	272
Job Buffering	272
MAC Binary PS	272
NPA Mode	273
Parallel Buffer	273
Parallel Mode1	274
Parallel Mode2	274
PCL SmartSwitch	274
PS SmartSwitch	275
Protocol	275
PCL Emul Menu	276
A4 Width	276
Auto CR after LF	277
Auto LF after CR	277
Font Name	277
Font Source	278
Lines per Page	278
Orientation	279
Pitch	279
Point Size	279
Symbol Set	280
Tray Renumber	280
PostScript Menu	281
Font Priority	281
Image Smoothing	282
Print PS Error	282
Serial Menu	283
Baud	284
Data Bits	284
Honor DSR	285
Job Buffering	285
NPA Mode	285
Parity	286
PCL SmartSwitch	286
PS SmartSwitch	287
Robust XON	287
RS-232/RS-422	287
RS-422 Polarity	288
Serial Buffer	288
Serial Protocol	289
Setup Menu	290
Alarm Control	290
Auto Continue	291
Display Language	291
Download Target	291
Jam Recovery	292
Job Accounting	292
Job Acct Limit	293
Page Protect	293
Power Saver	294
Print Timeout	294
Printer Language	295
Printer Usage	295
Resource Save	295
Wait Timeout	296
Supplies Menu	297
Belt	297
Black Photo Dev	298
Coating Roll	298
Color Photo Dev	298
<color> Toner	299
Fuser	299
Replace Supplies	300
Supplies Life	300
USB Menu	301
Job Buffering	301
MAC Binary PS	302
NPA Mode	302
PCL SmartSwitch	302
PS SmartSwitch	303
USB Buffer	303
Utilities Menu	304
Color Samples	304
Defragment Flash	305
Factory Defaults	305
Format Disk	305
Format Flash	306
Hex Trace	306
Job Acct Stat	306
Print Alignment	307
Print Directory	307
Print Fonts	307
Print Menus	308
Print Net <x> Setup	308
Notices	309
Edition notice	309
Trademarks	310
Licensing notice	311
Safety information	312
Cautions and warnings	312
Electronic emission notices	313
Japanese VCCI notice	314
The United Kingdom Telecommunications Act 1984	314
Noise emission levels	314
Energy Star	314

Match case Limit results 1 per page

135

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the

display, and the troubleshooting steps you have already taken to find a solution.

You need your printer model type and serial number. Refer to the label on the inside of the front cover

for this information.

Note:

The serial number is also listed on the menu settings page you can print from the

Utilities Menu. See

Printing the menu settings page

for more information.

For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries, refer to

the numbers listed on the drivers CD.