Lexmark 12N0004 User's Guide - Page 170

48 Resolving other problems and questions Problem Need updated printer drivers or utilities. Need to attach a serial cable to the printer. Cannot find the printer escape codes. Cannot print color. Cannot print the menu settings page. Cannot print using the infrared port. Cannot print using the LocalTalk port. Action • Refer to the drivers CD that came with your printer. It contains printer drivers and utilities. • Visit the Lexmark Web site, www.lexmark.com, for the most current printer drivers or utilities. If your printer is configured with a serial port, or you have installed an optional interface card, refer to the Setup Guide. Refer to the Technical Reference available on the Lexmark Web site at www.lexmark.com. Make sure the Print Mode menu item is not set to Black and White. Make sure you're using a color printer driver. Make sure color printing is selected from the printer driver. If you are printing on a network, make sure your network settings allow you to print in color. Make sure the selected paper source holds A4, letter, or legal size paper. Make sure the Paper Type setting for the selected source is Plain Paper. Make sure neither the Infrared Port nor Infrared Buffer is set to Disabled in the Infrared Menu. Also check the Window Size and Transmit Delay settings. See Infrared Menu. Make sure the distance between the two infrared ports is 3 m (10 ft) or less. If necessary, move the ports closer together. Make sure no objects are between the two ports. Make sure the computer is on a level surface. Bright light, such as direct sunshine or nearby artificial lights, may interfere with communication. If necessary, turn off lights or close window shades or blinds. Make sure neither LocalTalk Port nor LocalTalk Buffer is set to Disabled in the LocalTalk Menu. Verify the printer is set up correctly in the Macintosh Chooser. 168