Lexmark C4342 Users Guide

Lexmark C4342 Manual

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  • Lexmark C4342 | Users Guide - Page 1
    C4342, C4352, CS730, CS735 Printers User's Guide February 2022 Machine type: 5030 Models: 235, 239, 635, 695 www.lexmark.com
  • Lexmark C4342 | Users Guide - Page 2
    Contents 2 Contents Safety information 5 Conventions...5 Product statements...5 Learn about the printer 8 Finding information about the printer...8 Finding the printer serial number...9 Printer configurations...9 Using the control panel...10 Understanding the status of the indicator light 11
  • Lexmark C4342 | Users Guide - Page 3
    toner darkness...73 Use printer menus 74 Menu map...74 Device...75 Print...85 Paper...93 USB Drive...95 Network/Ports...96 Cloud Services...109 Security...109 Reports...116 Troubleshooting Shipping the printer...162 Troubleshoot a problem 163 Print quality problems...163 Printer error codes...164
  • Lexmark C4342 | Users Guide - Page 4
    jams...198 Network connection problems...208 Hardware options problems...210 Issues with supplies...212 Paper feed problems...213 Color quality problems...216 Contacting customer support...218 Recycle and dispose 219 Recycling Lexmark products...219 Recycling Lexmark packaging...219 Notices...220
  • Lexmark C4342 | Users Guide - Page 5
    power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
  • Lexmark C4342 | Users Guide - Page 6
    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all
  • Lexmark C4342 | Users Guide - Page 7
    or performance of procedures other than those specified in the User's Guide may result in hazardous radiation exposure. CAUTION-POTENTIAL INJURY: The lithium parts. Refer service or repairs, other than those described in the user documentation, to a service representative. SAVE THESE INSTRUCTIONS.
  • Lexmark C4342 | Users Guide - Page 8
    looking for? Initial setup instructions • Printer software • printer • Troubleshooting and solving problems Setting up lexmark.com. How‑to videos-Go to https://infoserve.lexmark.com/idv/. Touch Screen Guide-Go to http://support.lexmark.com. Lexmark Accessibility Guide-Go to http://support.lexmark
  • Lexmark C4342 | Users Guide - Page 9
    and regions-See the printed warranty that came with the printer. Product Information Guide-See the documentation that came with the printer or go to http://support.lexmark.com. Go to https://csr.lexmark.com/digitalpassport.php. Finding the printer serial number 1 Open door A. 2 Locate the serial
  • Lexmark C4342 | Users Guide - Page 10
    Learn about the printer 10 You can configure your printer by adding four optional 550‑sheet trays. 1 Standard bin 2 650-sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. 3 Optional 550‑sheet trays 4 Control panel Using the control panel
  • Lexmark C4342 | Users Guide - Page 11
    paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading For more information, see the Paper and Specialty Media Guide. Paper characteristics The following paper characteristics affect print quality
  • Lexmark C4342 | Users Guide - Page 12
    printing and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly width of the paper. For recommended grain direction, see the "Supported paper weights" topic. Fiber content Most high‑quality xerographic paper
  • Lexmark C4342 | Users Guide - Page 13
    paper with rough or heavily textured surfaces. • Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. • orientation for your printer. For more information, see the Paper and Specialty Media Guide.
  • Lexmark C4342 | Users Guide - Page 14
    13 in.) Hagaki X 100 x 148 mm (3.94 x 5.83 in.) X X JIS B5 182 x 257 mm (7.17 x 10.1 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) 1 Supported in both the portrait and landscape orientations. When fed in portrait orientation, A5 is treated as narrow paper. When fed in landscape orientation, it
  • Lexmark C4342 | Users Guide - Page 15
    98.4 x 225.4 mm (3.875 x 8.875 in.) X X 10 Envelope X 104.8 x 241.3 mm (4.125 x 9.5 in.) 11 Envelope X 114.3 x 263.525 mm (4.5 x 10.375 in.) 1 Supported in both the portrait and landscape orientations. When fed in portrait orientation, A5 is treated as narrow paper. When fed in landscape
  • Lexmark C4342 | Users Guide - Page 16
    in.) Monarch X 98.4 x 190.5 mm (3.9 x 7.5 in.) X X Other Envelope4 X 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) X X 1 Supported in both the portrait and landscape orientations. When fed in portrait orientation, A5 is treated as narrow paper. When fed in landscape
  • Lexmark C4342 | Users Guide - Page 17
    for occasional use only and must be tested for acceptability. Some vinyl labels may feed more reliably from the multipurpose feeder. Supported paper weights 650‑sheet duo tray 550‑sheet tray 100‑sheet multipurpose feeder 60-218 g/m2 (16-58‑lb bond) 60-218 g/m2 (16-58‑
  • Lexmark C4342 | Users Guide - Page 18
    to Light Paper. Failure to do so may cause excessive curl which can lead to feeding errors, especially in more humid environments. • Two‑sided printing supports paper weight from 60-162 g/m2 (16-43‑lb bond) paper. • 100% cotton content maximum weight is 90 g/m2 (24‑lb bond).
  • Lexmark C4342 | Users Guide - Page 19
    Set up, install, and configure 19 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical
  • Lexmark C4342 | Users Guide - Page 20
    Set up, install, and configure 20 5 Left side 127 mm (5 in.) Attaching cables CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION-
  • Lexmark C4342 | Users Guide - Page 21
    Set up, install, and configure 21 Icon Function 1 Stop or Cancel button Stop the current printer task. 2 Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message and how to
  • Lexmark C4342 | Users Guide - Page 22
    default home screen, click Restore home screen. 4 Apply the changes. Supported applications Application Display Customization Customer Support Device Quotas Printer models C4342, C4352, CS730, CS735 C4342, C4352 C4342, C4352 Using Display Customization Before using the application, make sure to
  • Lexmark C4342 | Users Guide - Page 23
    on how to configure the application settings, see the Customer Support Administrator's Guide. 1 From the home screen, touch Customer Support. 2 Print or e‑mail the information. Setting up Device Quotas Notes: • This application is supported only in some printer models. For more information, see
  • Lexmark C4342 | Users Guide - Page 24
    type for FTP and SMB. To limit access to the bookmark, enter a PIN. Note: The application supports the following file types: PDF, JPEG, and TIFF. Other file types such as DOCX and XLSX are supported in some printer models. 4 Click Save. Creating folders 1 Open a web browser, and then type the printer
  • Lexmark C4342 | Users Guide - Page 25
    Enter. Notes: • When Voice Guidance is activated, always use two fingers to select any item on the display. • Voice Guidance has limited language support. Deactivating Voice Guidance 1 In one motion and using one finger, slowly swipe left then up on the display until you hear a voice message. Note
  • Lexmark C4342 | Users Guide - Page 26
    Set up, install, and configure 26 Gesture Function Swipe left then up using one finger Launch Accessibility mode. Use the same gesture to exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one finger Select an option or item on the
  • Lexmark C4342 | Users Guide - Page 27
    . Keep all other trays closed until needed. 1 Remove the tray. Note: To avoid jams, do not remove trays while the printer is busy. 2 Adjust the guides to match the size of the paper that you are loading.
  • Lexmark C4342 | Users Guide - Page 28
    Set up, install, and configure 28 Note: Use the indicators on the bottom of the tray to position the guides. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup
  • Lexmark C4342 | Users Guide - Page 29
    Set up, install, and configure 29 • For plain paper, make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause paper jams. • For envelopes and other specialty media, make sure that the stack height is below the dashed line. Overfilling may cause paper jams. 5
  • Lexmark C4342 | Users Guide - Page 30
    Set up, install, and configure 30 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading.
  • Lexmark C4342 | Users Guide - Page 31
    Load envelope with the flap side up and against the right side of the paper guide. Load European envelopes with the flap entering the printer first. Warning-Potential Damage , or self‑stick adhesives. Note: To avoid paper pick problems, make sure that the leading edge of the paper or specialty media is
  • Lexmark C4342 | Users Guide - Page 32
    features, then download the print driver. 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. 2 Run the installer, and then follow the instructions on the computer screen.
  • Lexmark C4342 | Users Guide - Page 33
    , select a print driver. Notes: • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see "Installing the printer software" on page 32. 4 Add the printer.
  • Lexmark C4342 | Users Guide - Page 34
    on updating the firmware, contact your Lexmark representative. To get the latest firmware, go to www.lexmark.com/downloads, and then search for Configuration or Import Configuration. 3 Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a Click Apps >
  • Lexmark C4342 | Users Guide - Page 35
    Set up, install, and configure 35 Adding available options in the print driver For Windows users 1 Open the printers folder. 2 Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties.
  • Lexmark C4342 | Users Guide - Page 36
    Set up, install, and configure 36 Notes: • An ISD or a hard disk is required to activate formsmerge and other features. • Some IPDS features require an ISD or a hard disk. Installing optional trays CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
  • Lexmark C4342 | Users Guide - Page 37
    Set up, install, and configure 37 5 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and
  • Lexmark C4342 | Users Guide - Page 38
    Set up, install, and configure 38 Installing the intelligent storage drive CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and
  • Lexmark C4342 | Users Guide - Page 39
    Set up, install, and configure 39 3 Unpack the intelligent storage drive (ISD). Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 4 Locate the ISD connector. 5 Insert the card to the ISD connector.
  • Lexmark C4342 | Users Guide - Page 40
    Set up, install, and configure 40 6 Attach the controller board shield. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark C4342 | Users Guide - Page 41
    Set up, install, and configure 41 Installing the Trusted Platform Module CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and
  • Lexmark C4342 | Users Guide - Page 42
    Set up, install, and configure 42 3 Unpack the Trusted Platform Module. Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 4 Locate the TPM connector. 5 Attach the module to the TPM connector.
  • Lexmark C4342 | Users Guide - Page 43
    Set up, install, and configure 43 6 Attach the controller board shield. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark C4342 | Users Guide - Page 44
    Set up, install, and configure 44 Installing an internal solutions port CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and
  • Lexmark C4342 | Users Guide - Page 45
    Set up, install, and configure 45 3 Unpack the internal solutions port (ISP) kit. 1 ISP 2 Mounting bracket 3 Thumbscrews 4 Housing 5 ISP extended cable
  • Lexmark C4342 | Users Guide - Page 46
    Set up, install, and configure 46 4 Install the ISP into its housing.
  • Lexmark C4342 | Users Guide - Page 47
    Set up, install, and configure 47 5 Attach the housing to the controller board shield.
  • Lexmark C4342 | Users Guide - Page 48
    Set up, install, and configure 48 6 Connect the ISP extended cable to the ISP connector in the controller board.
  • Lexmark C4342 | Users Guide - Page 49
    Set up, install, and configure 49 7 Attach the controller board shield. 8 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark C4342 | Users Guide - Page 50
    Set up, install, and configure 50 For Macintosh users 1 From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Installing a printer hard disk CAUTION-SHOCK HAZARD: To avoid the risk of
  • Lexmark C4342 | Users Guide - Page 51
    Set up, install, and configure 51 3 Unpack the hard disk. 4 Attach the hard disk to the controller board. Warning-Potential Damage: Do not touch or press the center of the hard disk.
  • Lexmark C4342 | Users Guide - Page 52
    Set up, install, and configure 52
  • Lexmark C4342 | Users Guide - Page 53
    Set up, install, and configure 53 5 Attach the controller board shield. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark C4342 | Users Guide - Page 54
    Set up, install, and configure 54 Installing wireless modules Installing MarkNet N8370 Wireless Print Server CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer
  • Lexmark C4342 | Users Guide - Page 55
    Set up, install, and configure 55
  • Lexmark C4342 | Users Guide - Page 56
    Set up, install, and configure 56 3 Install the wireless module into its housing.
  • Lexmark C4342 | Users Guide - Page 57
    Set up, install, and configure 57 4 Attach the wireless module to the controller board shield.
  • Lexmark C4342 | Users Guide - Page 58
    Set up, install, and configure 58 5 Connect the wireless assembly to the ISP connector in the controller board.
  • Lexmark C4342 | Users Guide - Page 59
    Set up, install, and configure 59 6 Attach the controller board shield. 7 Attach the NFC card. 8 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated
  • Lexmark C4342 | Users Guide - Page 60
    Set up, install, and configure 60 Installing MarkNet N8372 Wireless Print Server 1 Turn off the printer. 2 Apply isopropyl alcohol to a damp, soft, lint-free cloth, and then wipe the surface around the USB port. 3 Install the wireless module. Notes: • Apply firm pressure to make sure that the tape
  • Lexmark C4342 | Users Guide - Page 61
    are Wi‑Fi‑network‑ready, a prompt to set up the Wi‑Fi network appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the App Store or Google PlayTM. 2 From the printer home screen, touch Settings
  • Lexmark C4342 | Users Guide - Page 62
    Button method 1 From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method. 2 Follow the instructions on the display. Using the personal identification number (PIN) method 1 From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi
  • Lexmark C4342 | Users Guide - Page 63
    ‑Fi Direct has been configured. For more information, see "Configuring Wi‑Fi Direct" on page 63. Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. 1 From the mobile device, go to the settings menu. 2 Enable Wi‑Fi, and then tap Wi‑Fi Direct. 3 Select
  • Lexmark C4342 | Users Guide - Page 64
    the Wi‑Fi network 1 From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. 2 Follow the instructions on the display. Checking the printer connectivity 1 From the home screen, touch Settings > Reports > Network > Network Setup Page. 2 Check the
  • Lexmark C4342 | Users Guide - Page 65
    Set up, install, and configure 65 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer.
  • Lexmark C4342 | Users Guide - Page 66
    Destroying the encryption key makes the data irrecoverable. Erasing printer storage drive 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Touch the Sanitize all information on hard disk check box, and then touch ERASE. 3 Depending on the storage drive that is
  • Lexmark C4342 | Users Guide - Page 67
    or ISD is replaced. • The printer is moved to a different department or location. • The printer is serviced by someone from outside your organization. • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the
  • Lexmark C4342 | Users Guide - Page 68
    network. 1 From your mobile device, select a document from the file manager. 2 Send or share the document to Lexmark Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 3 Select a printer
  • Lexmark C4342 | Users Guide - Page 69
    that both devices are connected to the same subnet. • This application is supported only in some Apple devices. 1 From your mobile device, select a document from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct® is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make
  • Lexmark C4342 | Users Guide - Page 70
    Print 70 Printing from a flash drive 1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. 2 From the
  • Lexmark C4342 | Users Guide - Page 71
    32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: - The printer supports high‑speed flash drives with full‑speed standard. - Flash drives must support the File Allocation Table (FAT) system. File types Documents • PDF (version 1.7 or earlier) • Microsoft file formats
  • Lexmark C4342 | Users Guide - Page 72
    Print 72 Setting Max Invalid PIN Confidential Job Expiration Repeat Job Expiration Verify Job Expiration Reserve Job Expiration Require All Jobs to be Held Keep duplicate documents Description Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user
  • Lexmark C4342 | Users Guide - Page 73
    document. Canceling a print job 1 From the home screen, touch . 2 Select the job to cancel. Note: You can also cancel a job by touching Job Queue. Adjusting toner darkness 1 From the home screen, touch Settings > Print > Quality. 2 In the
  • Lexmark C4342 | Users Guide - Page 74
    Use printer menus 74 Use printer menus Menu map Device Print Paper USB Drive Network/Ports Security Reports Troubleshooting • Preferences • Eco‑Mode • Remote Operator Panel • Notifications • Power Management • Anonymous Data Collection • Layout • Setup • Quality • Job Accounting • Tray Confi
  • Lexmark C4342 | Users Guide - Page 75
    2 (Date/Time*) Custom Text 1 Custom Text 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format Time Format (12 hour A.M./P.M.*) Time Zone UTC (GMT) Offset DST Start DST End DST Offset Network Time Protocol Enable
  • Lexmark C4342 | Users Guide - Page 76
    : An asterisk (*) next to a value indicates the factory default setting. Eco-Mode Menu item Description Print Sides (1‑Sided*) Pages per Side (Off*) Toner Darkness (4*) Color Saver (Off*) Configure the print settings of the printer. Note: An asterisk (*) next to a value indicates the factory
  • Lexmark C4342 | Users Guide - Page 77
    Use printer menus 77 Menu item Description E‑mail Alerts Setup E‑mail Setup Primary SMTP Gateway Configure the e‑mail settings of the printer. Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP
  • Lexmark C4342 | Users Guide - Page 78
    Use printer menus 78 Menu item Description Error Prevention Auto Reboot Auto Reboot Counter Show a read‑only information of the reboot counter. Error Prevention Auto Reboot Reset Auto Reboot Counter Reset the counter for auto reboot. Error Prevention Display Short Paper Error On Auto‑clear*
  • Lexmark C4342 | Users Guide - Page 79
    Data Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None* Send printer usage and performance information to Lexmark. Note: Anonymous Data Send Time appears only when you set Anonymous Data Collection to Device Usage and Performance Information
  • Lexmark C4342 | Users Guide - Page 80
    Use printer menus 80 Menu item Description Key Repeat Rate 0.5-30 (30*) Set the number of presses per second for a repeating key. Note: Appears only when a keyboard is attached to the printer. Prolong Screen Timeout Off* On Let the user remain in the same location and reset the Screen Timeout
  • Lexmark C4342 | Users Guide - Page 81
    Edge Long Edge* Determine the default loading orientation for the A5 size paper in all paper sources. Tray Configuration Paper Prompts Auto* Multipurpose Feeder Manual Paper Set the paper source that the user fills when a prompt to load paper appears. Note: For Multipurpose Feeder to appear, in the
  • Lexmark C4342 | Users Guide - Page 82
    Use printer menus 82 Menu item Description Supply Usage And Counters Reset Maintenance Counter Reset the counter after installing a new fuser. Supply Usage And Counters Tiered Coverage Ranges Adjust the amount of color coverage for each printing range. Printer Emulations PPDS Emulation Off*
  • Lexmark C4342 | Users Guide - Page 83
    time. App Configuration LES Applications Off On* Enable Lexmark Embedded Solutions (LES) applications. Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Out of Service Erase Memory Last Sanitized Hard Disk Last Sanitized Description Show
  • Lexmark C4342 | Users Guide - Page 84
    Use printer menus 84 Menu item Description Out of Service Erase Sanitize all information on nonvolatile memory Clear all information on non‑volatile memory and on the storage figuration file to a flash drive. Export the compressed log files to a flash drive. Send printer log information to Lexmark.
  • Lexmark C4342 | Users Guide - Page 85
    Use printer menus 85 Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Specify whether to print on one side or both sides of the paper. Flip Style Long Edge* Short Edge Determine which side of the paper is bound when performing two‑sided printing. Blank Pages Print Do Not Print*
  • Lexmark C4342 | Users Guide - Page 86
    Use printer menus 86 Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using the Pages per Side menu. Auto* Landscape Portrait Pages per Side Border None* Solid Print a border around each page image when using the Pages per Side menu. Copies
  • Lexmark C4342 | Users Guide - Page 87
    . Print Resolution 4800 CQ* 1200 dpi Set the resolution for the printed output. Note: 4800 CQ provides high‑quality output at maximum speed. Toner Darkness 1 to 5 (4*) Determine the lightness or darkness of text images. Note: An asterisk (*) next to a value indicates the factory default setting
  • Lexmark C4342 | Users Guide - Page 88
    (0*) Magenta (0*) Yellow (0*) Black (0*) Adjust the amount of toner that is used for each color. Color Balance Reset Defaults Reset to apply different color profiles to each object on the printed page. • Manual allows the customization of the RGB or CMYK color conversions applied to each object on
  • Lexmark C4342 | Users Guide - Page 89
    Use printer menus 89 Job Accounting Menu item Description Job Accounting Off* On Set the printer to create a log of the print jobs that it receives. Note: This menu item appears only when a flash memory, a hard disk, or an intelligent storage drive (ISD) is installed. Accounting Log Frequency
  • Lexmark C4342 | Users Guide - Page 90
    Use printer menus 90 PDF Menu item Description Scale To Fit Off* On Scale the page content to fit the selected paper size. Annotations Print Do Not Print* Specify whether to print annotations in the PDF. Print PDF Error Off On* Enable the printing of PDF error. Note: An asterisk (*) next
  • Lexmark C4342 | Users Guide - Page 91
    the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100.00 (10.00*) Specify the pitch for fixed
  • Lexmark C4342 | Users Guide - Page 92
    CR On Off* Set the printer to perform a line feed after a carriage return control command. Tray Renumber Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to
  • Lexmark C4342 | Users Guide - Page 93
    any paper source. Notes: • Off prompts the user to load the required paper size. • All Listed allows all available substitutions. Configure MP Cassette* Manual First Determine the behavior of the multipurpose feeder. Notes: • Cassette configures the multipurpose feeder as the automatic paper source
  • Lexmark C4342 | Users Guide - Page 94
    paper from the short edge or long edge direction. Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting. Media Types Menu item Plain Card Stock Recycled Glossy Labels Vinyl Labels
  • Lexmark C4342 | Users Guide - Page 95
    menus 95 USB Drive Flash Drive Print Menu item Description Number of Copies 1-9999 (1*) Set the number of copies. Paper Source Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job. Color Off On* Print a flash drive file in color. Collate
  • Lexmark C4342 | Users Guide - Page 96
    Use printer menus 96 Menu item Description Pages per Side Border None* Solid Print a border around each page image when using Pages per Side menu. Separator Sheets Off* Between Copies Between Jobs Between Pages Insert blank separator sheets when printing. Separator Sheet Source Tray [x] (1*)
  • Lexmark C4342 | Users Guide - Page 97
    Detect Off On* Start Push Button Method Start PIN Method Network Mode BSS Type Infrastructure* Description Configure the Wi‑Fi connection using Lexmark Mobile Assistant. Configure the Wi‑Fi connection using the control panel. Establish a Wi‑Fi network and enable network security. Notes: • WPS Auto
  • Lexmark C4342 | Users Guide - Page 98
    Use printer menus Menu item Compatibility 802.11b/g/n (2.4GHz)* 802.11a/b/g/n/ac (2.4GHz/5GHz) 802.11a/n/ac (5GHz) Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Auto* Open Shared Set WEP Key WPA2/WPA Personal AES Set Pre‑Shared Key WPA2-
  • Lexmark C4342 | Users Guide - Page 99
    menus 99 Menu item IPv6 Enable IPv6 On* Off Enable DHCPv6 On Off* Stateless Address Autoconfiguration On* Off DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Network Address UAA LAA PCL SmartSwitch Off On* PS
  • Lexmark C4342 | Users Guide - Page 100
    gure the IPv4 settings. IPv6 Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconfiguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix (64*) All IPv6 Addresses All IPv6 Router Addresses Configure the IPv6 settings. Network Address
  • Lexmark C4342 | Users Guide - Page 101
    to update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP Off On* Assign an IP address automatically. Note: An asterisk (*) next to a value indicates
  • Lexmark C4342 | Users Guide - Page 102
    TTL DDNS Refresh Time Enable mDNS Off On* Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP address. Restricted Server List Specify the IP addresses that are
  • Lexmark C4342 | Users Guide - Page 103
    Use printer menus 103 Menu item Description TLS Support Enable TLSv1.0 (Off) Enable TLSv1.1 (Off*) Enable TLSv1.2 (On*) Enable the Transport Layer Security protocol. SSL Cipher List Specify the cipher algorithms to use for
  • Lexmark C4342 | Users Guide - Page 104
    Use printer menus 104 Menu item Description SNMP Version 3 Enabled Off On* Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1* Minimum Authentication
  • Lexmark C4342 | Users Guide - Page 105
    Use printer menus 105 Menu item Description Proposed Encryption Method 3DES AES* Set the encryption method. Note: This menu item appears only when Base Configuration is set to Compatibility. Proposed Authentication Method SHA1 SHA256* SHA512 Set the authentication method. Note: This menu item
  • Lexmark C4342 | Users Guide - Page 106
    Use printer menus 106 Menu item Description 802.1x Authentication Device Login Name Device Login Password Validate Serve Certificate (On*) Enable Event Logging (Off*) 802.1x Device Certificate Configure the settings for authenticating the 802.1x connection. Allowable Authentication Mechanisms EAP
  • Lexmark C4342 | Users Guide - Page 107
    Use printer menus 107 HTTP/FTP Settings Menu item Description Proxy HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Configure the HTTP and FTP server settings. Other Settings Enable HTTP Server (On*) Access
  • Lexmark C4342 | Users Guide - Page 108
    Use printer menus 108 USB Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires Off it, regardless of the default printer language. On* Note: When this setting is disabled, the printer does not examine incoming
  • Lexmark C4342 | Users Guide - Page 109
    Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Services Off* On Enable the printer to communicate with Lexmark Cloud Services. View Current Status View the connection status between the printer and
  • Lexmark C4342 | Users Guide - Page 110
    Device Management Remote Management Firmware Updates Apps Configuration Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps New Apps Slideshow Change Wallpaper Screen Saver Description Control access to the printer menus. Control access to the
  • Lexmark C4342 | Users Guide - Page 111
    Use printer menus 111 Security Audit Log Menu item Description Enable Audit Off* On Record the events in the secure audit log and remote syslog. Enable Remote Syslog Off* On Send audit logs to a remote server. Remote Syslog Server Specify the remote syslog server. Remote Syslog Port 1-
  • Lexmark C4342 | Users Guide - Page 112
    Use printer menus 112 Menu item Description Severity of Events to Log 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑ Informational 7 ‑ Debug Specify the priority level cutoff for logging messages and events. Remote Syslog Non‑Logged Events Off* On Send all events,
  • Lexmark C4342 | Users Guide - Page 113
    Use printer menus 113 Menu item Description Digitally Sign Exports Off* On Add a digital signature to each exported log file. Clear Log Delete all audit logs. Export Log Syslog (RFC 5424) Syslog (RFC 3164) CSV Export a security log to a flash drive. Note: An asterisk (*) next to a value
  • Lexmark C4342 | Users Guide - Page 114
    Use printer menus 114 Menu item Description Repeat Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job that you want to repeat. Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for printing a copy of a job for you to
  • Lexmark C4342 | Users Guide - Page 115
    Use printer menus 115 Menu item Description Stored on hard disk 1 Pass Erase* 3 Pass Erase 7 Pass Erase Set the printer to erase automatically all the data of a job from a storage drive after the job is finished. Note: This menu item appears only when a hard disk or an intelligent storage drive
  • Lexmark C4342 | Users Guide - Page 116
    of profiles that are stored in the printer. Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or A4‑ printer language. Print a page that shows the printer capabilities and supported solutions. Print the resources that are stored in the flash
  • Lexmark C4342 | Users Guide - Page 117
    are connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to identify and correct print quality defects. Printing the Menu Settings Page From the home
  • Lexmark C4342 | Users Guide - Page 118
    Maintain the printer 118 Maintain the printer Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies. 2 Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Configuring supply
  • Lexmark C4342 | Users Guide - Page 119
    before exhaustion of toner. Lexmark CS730 and Lexmark CS735 Return Program cartridges Item North America Europe Rest of the world Return Program toner cartridges Cyan 71C10C0 71C20C0 71C80C0 1 Supported only in the Lexmark CS730 printer model. 2 Supported only in the Lexmark CS735 printer
  • Lexmark C4342 | Users Guide - Page 120
    71C8XM0 Yellow 71C1XY0 71C2XY0 71C8XY0 1 Supported only in the Lexmark CS730 printer model. 2 Supported only in the Lexmark CS735 printer model. For more information on countries in each region, go to www.lexmark.com/regions. Lexmark CS730 High yield toner cartridges Item Black Cyan Magenta
  • Lexmark C4342 | Users Guide - Page 121
    Black imaging unit Part number 71C0Z10 Ordering color imaging kit Item Color imaging kit Part number 71C0Z50 Ordering a waste toner bottle Item Waste toner bottle Part number 71C0W00 Ordering a fuser maintenance kit Notes: • Using certain types of paper requires more frequent replacement of
  • Lexmark C4342 | Users Guide - Page 122
    Maintain the printer 122 Replacing parts and supplies Replacing a toner cartridge 1 Open door B.
  • Lexmark C4342 | Users Guide - Page 123
    Maintain the printer 123 2 Remove the used toner cartridge. 3 Unpack the new toner cartridge.
  • Lexmark C4342 | Users Guide - Page 124
    Maintain the printer 124 4 Insert the new toner cartridge. 5 Close door B.
  • Lexmark C4342 | Users Guide - Page 125
    Maintain the printer 125 Replacing the black imaging unit 1 Open door B.
  • Lexmark C4342 | Users Guide - Page 126
    Maintain the printer 126 2 Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
  • Lexmark C4342 | Users Guide - Page 127
    Maintain the printer 127 3 Remove the toner cartridges.
  • Lexmark C4342 | Users Guide - Page 128
    Maintain the printer 128 4 Disconnect the imaging kit cable.
  • Lexmark C4342 | Users Guide - Page 129
    Maintain the printer 129 5 Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.
  • Lexmark C4342 | Users Guide - Page 130
    Maintain the printer 130 6 Remove the used black imaging unit. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Lexmark C4342 | Users Guide - Page 131
    Maintain the printer 131 Warning-Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. 7 Unpack the new black imaging unit. 8 Insert the new black imaging unit into the imaging kit.
  • Lexmark C4342 | Users Guide - Page 132
    Maintain the printer 132 9 Insert the imaging kit.
  • Lexmark C4342 | Users Guide - Page 133
    Maintain the printer 133 10 Connect the imaging kit cable. 11 Insert the waste toner bottle. 12 Insert the toner cartridges. 13 Close door B.
  • Lexmark C4342 | Users Guide - Page 134
    Maintain the printer 134 Replacing the color imaging kit 1 Open door B.
  • Lexmark C4342 | Users Guide - Page 135
    Maintain the printer 135 2 Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
  • Lexmark C4342 | Users Guide - Page 136
    Maintain the printer 136 3 Remove the toner cartridges.
  • Lexmark C4342 | Users Guide - Page 137
    Maintain the printer 137 4 Disconnect the imaging kit cable.
  • Lexmark C4342 | Users Guide - Page 138
    Maintain the printer 138 5 Remove the used imaging kit.
  • Lexmark C4342 | Users Guide - Page 139
    -Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print
  • Lexmark C4342 | Users Guide - Page 140
    Maintain the printer 140 7 Unpack the new imaging kit. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.
  • Lexmark C4342 | Users Guide - Page 141
    Maintain the printer 141 8 Insert the black imaging unit into the new imaging kit.
  • Lexmark C4342 | Users Guide - Page 142
    Maintain the printer 142 9 Insert the new imaging kit.
  • Lexmark C4342 | Users Guide - Page 143
    Maintain the printer 143 10 Connect the imaging kit cable. 11 Insert the waste toner bottle. 12 Insert the toner cartridges. 13 Close door B.
  • Lexmark C4342 | Users Guide - Page 144
    Maintain the printer 144 Replacing the waste toner bottle 1 Open door B.
  • Lexmark C4342 | Users Guide - Page 145
    Maintain the printer 145 2 Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 3 Unpack the new waste toner bottle. 4 Insert the new waste toner bottle. 5 Close door B. 6 Dispose the used waste toner bottle properly.
  • Lexmark C4342 | Users Guide - Page 146
    Maintain the printer 146 Replacing the fuser 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open door A, and then open door A1. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to
  • Lexmark C4342 | Users Guide - Page 147
    Maintain the printer 147 3 Remove the used fuser. 4 Unpack the new fuser. 5 Insert the new fuser. 6 Close door A1, and then close door A.
  • Lexmark C4342 | Users Guide - Page 148
    Maintain the printer 148 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and
  • Lexmark C4342 | Users Guide - Page 149
    Maintain the printer 149 3 Remove the used pick roller. 4 Unpack the new pick roller. Warning-Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
  • Lexmark C4342 | Users Guide - Page 150
    Maintain the printer 150 5 Insert the new pick roller. 6 Insert the tray. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark C4342 | Users Guide - Page 151
    Maintain the printer 151 3 Remove the used pick roller. 4 Unpack the new pick roller. Warning-Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
  • Lexmark C4342 | Users Guide - Page 152
    Maintain the printer 152 5 Insert the new pick roller. 6 Close the multipurpose feeder. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and
  • Lexmark C4342 | Users Guide - Page 153
    Maintain the printer 153 2 Remove the used separator bracket. 3 Unpack the new separator bracket.
  • Lexmark C4342 | Users Guide - Page 154
    Maintain the printer 154 4 Insert the new separator bracket. 5 Insert the tray. Resetting the maintenance counter 1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. 2 Touch Reset Maintenance Counter. Resetting the supply usage counters 1
  • Lexmark C4342 | Users Guide - Page 155
    Maintain the printer 155 Cleaning printer parts Cleaning the printer CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: •
  • Lexmark C4342 | Users Guide - Page 156
    Maintain the printer 156 Cleaning the pick tires 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Remove the tray.
  • Lexmark C4342 | Users Guide - Page 157
    Maintain the printer 157 3 Remove the pick roller. 4 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
  • Lexmark C4342 | Users Guide - Page 158
    Maintain the printer 158 5 Insert the pick roller. 6 Insert the tray. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark C4342 | Users Guide - Page 159
    Maintain the printer 159 3 Remove the pick roller. 4 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
  • Lexmark C4342 | Users Guide - Page 160
    Maintain the printer 160 5 Insert the pick roller. 6 Close the multipurpose feeder. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and
  • Lexmark C4342 | Users Guide - Page 161
    the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to
  • Lexmark C4342 | Users Guide - Page 162
    clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer
  • Lexmark C4342 | Users Guide - Page 163
    Troubleshoot a problem 163 Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 172 "Ghost images" on page 173 "Gray or
  • Lexmark C4342 | Users Guide - Page 164
    Troubleshoot a problem 164 "Toner easily rubs off" on "Uneven print density" on " 11.91 11.92 Error message Solution Close all doors. Close all doors, and then insert the waste toner bottle. Printer had to restart. Touch Continue to clear the message Last job may be incomplete. and
  • Lexmark C4342 | Users Guide - Page 165
    Troubleshoot a problem 165 Error codes 12.11, 12.21, 12.31, 12.41, 12.51 12. the power cord to the electrical outlet, and then turn on the printer. Reinstall missing or unresponsive waste toner bottle. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
  • Lexmark C4342 | Users Guide - Page 166
    Troubleshoot a problem Error codes 31.40, 31.41, 31.42, 31.43 31.60 31.64 missing, unplugged, or unresponsive color imaging kit. 1 Open door B. 2 Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 3 Remove the cartridges. 4 Disconnect the
  • Lexmark C4342 | Users Guide - Page 167
    Troubleshoot a problem Replace unsupported [color] See "Replacing a toner cartridge" on cartridge. page 122. Lexmark [color] cartridge, see See "Non‑Lexmark supply" on User's Guide. page 212. Non-Lexmark black imaging unit, see User's Guide. Non-Lexmark color imaging kit, see User's Guide
  • Lexmark C4342 | Users Guide - Page 168
    Troubleshoot a problem Error codes 39.1 42.xy 43.40, 43.41, 43.42, 43.43 43.40 mismatch. region mismatch" on page 212. Replace defective [color] See "Replacing a toner cartridge" on cartridge. page 122. [Color] cartridge problem. 1 Open door B. 2 Remove the cartridge. 3 Insert the cartridge. 4
  • Lexmark C4342 | Users Guide - Page 169
    Troubleshoot a problem 169 Error codes 59 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Touch Sanitize all information on hard disk, and then touch ERASE. kit" on page 121. Waste toner bottle nearly Touch Continue to clear the full. message. Waste
  • Lexmark C4342 | Users Guide - Page 170
    Troubleshoot a problem 170 Error codes 84.01, 84.09 84.11, 84.13, 84.19 clear the message. [Color] cartridge low. [Color] cartridge very low. Replace the [color] cartridge. See "Replacing a toner cartridge" on page 122. Paper jam, [jam header]. [xxx.yy] See "Paper jam in trays" on page 201.
  • Lexmark C4342 | Users Guide - Page 171
    touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved
  • Lexmark C4342 | Users Guide - Page 172
    Troubleshoot a problem 172 Dark print Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting Settings > Print > Quality > Toner Darkness. b Print the document. The problem is solved. Is the print
  • Lexmark C4342 | Users Guide - Page 173
    too dark? Yes Go to step 6. No The problem is solved. Contact customer The problem is support. solved. Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 a Load
  • Lexmark C4342 | Users Guide - Page 174
    Troubleshoot a problem 174 Action Step 3 a Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. b Print the document. Do ghost images appear on prints? Yes Contact customer support. No The problem is solved. Gray or colored background
  • Lexmark C4342 | Users Guide - Page 175
    Troubleshoot a problem 175 Action Yes Step 3 a Remove the color imaging kit, and then remove the black imaging unit. Contact customer support No The problem is solved. Does gray or colored background appear on prints? Incorrect margins Action Yes Step 1 a Adjust the paper guides in the
  • Lexmark C4342 | Users Guide - Page 176
    customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > step 2. No The problem is solved. Is the print light? Step 2 Go to step 3. a Depending on your operating system, increase toner darkness from the
  • Lexmark C4342 | Users Guide - Page 177
    Troubleshoot a problem Action Yes Step 3 Go to step 4. a Turn off Color Saver. From the home screen, touch Settings > Print > Quality > Color Saver ready to use it. b Print the document. Go to step 8. Is the print light? 177 No The problem is solved. The problem is solved. Go to step 7. The
  • Lexmark C4342 | Users Guide - Page 178
    Troubleshoot a problem 178 Action Yes Step 8 a Remove the color imaging kit, and then remove the black imaging unit. Contact customer support. Warning-Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to
  • Lexmark C4342 | Users Guide - Page 179
    and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Check the printer for leaked toner contamination. Yes Go to step 2. No Contact customer support. Is the printer free of
  • Lexmark C4342 | Users Guide - Page 180
    Troubleshoot a problem 180 Action Yes Step 5 a Remove the color imaging kit, and then remove the black imaging unit. Contact customer support the document. No The problem is solved. Is the print mottled? Paper curl Action Yes Step 1 Go to step 2. a Adjust the guides in the tray to the
  • Lexmark C4342 | Users Guide - Page 181
    curled? Yes Go to step 4. No The problem is solved. Contact customer The problem is support. solved. Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes
  • Lexmark C4342 | Users Guide - Page 182
    Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes a Remove the color imaging kit, and then remove the black imaging unit. Contact customer support. Warning-Potential Damage: Do
  • Lexmark C4342 | Users Guide - Page 183
    Troubleshoot a problem 183 Action Yes Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded. b Print the document. Go to step 2. No The problem Contact customer support. Warning- problem is solved. Is the text or image clipped? Toner easily rubs off
  • Lexmark C4342 | Users Guide - Page 184
    /Type. 2 Print the document. Does the toner rub off? Yes Contact customer support. No The problem is solved. Uneven print density Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes
  • Lexmark C4342 | Users Guide - Page 185
    Troubleshoot a problem 185 Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the "Repeating defects"
  • Lexmark C4342 | Users Guide - Page 186
    Troubleshoot a problem 186 Action Yes Step 3 a Remove the color imaging kit, and then remove the black imaging unit. Contact customer support. Warning-Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to
  • Lexmark C4342 | Users Guide - Page 187
    Troubleshoot a problem 187 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Print the document. Yes Go to step 3. No The problem is solved. Do vertical dark lines appear on prints? Step 3
  • Lexmark C4342 | Users Guide - Page 188
    Troubleshoot a problem 188 Action Yes Step 1 Go to step 2. a Depending on your operating 3 a Remove the color imaging kit, and then remove the black imaging unit. Contact customer support. Warning-Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light
  • Lexmark C4342 | Users Guide - Page 189
    Troubleshoot a problem 189 Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting imaging kit, and then remove the black imaging unit. Contact customer support. Warning-Potential Damage: Do not expose the color imaging kit and
  • Lexmark C4342 | Users Guide - Page 190
    Troubleshoot a problem 190 Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting on the support or your affected color page. service representative. Color
  • Lexmark C4342 | Users Guide - Page 191
    Troubleshoot a problem 191 Action Yes Step 3 Take note of the a Using color page. contact customer b Replace the supply item that matches the measurement on the affected color page. support or your service representative. Transfer module • 37.7 mm (1.48 in.) • 78.5 mm (3.09 in.) • 54.6
  • Lexmark C4342 | Users Guide - Page 192
    Troubleshoot a problem 192 Action Yes Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn on solved. the printer. b Print the document. Is the document printed? Step 5 a Remove, and then reinstall the print driver. b Print the document. The problem is
  • Lexmark C4342 | Users Guide - Page 193
    Troubleshoot a problem 193 Action Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the Is the document printed on the correct paper? No Go to step 4. Go to step 5. Contact customer support. No Load the correct paper size and paper type.
  • Lexmark C4342 | Users Guide - Page 194
    Troubleshoot a problem 194 Action Yes Step 2 The problem is a Depending on your operating system, specify the paper size solved. and Go to step 4. Is the printer printing slow? No Go to step 3. Contact customer support. No The problem is solved. The problem is solved. The problem is solved.
  • Lexmark C4342 | Users Guide - Page 195
    Troubleshoot a problem Action Yes Step 4 Go to step 5. a From the home screen, touch Settings > Print > Quality > Print 7 Remove held jobs. Go to step 8. Is the printer printing slow? 195 No The problem is solved. The problem is solved. The problem is solved. The problem is solved.
  • Lexmark C4342 | Users Guide - Page 196
    Troubleshoot a problem 196 Action Yes Step 8 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer. For more information, see "Selecting a
  • Lexmark C4342 | Users Guide - Page 197
    Troubleshoot a problem 197 Action Yes Step 6 The problem is Turn off the printer, install the 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Go to step 7. Go to step 8. Contact customer support. Unable
  • Lexmark C4342 | Users Guide - Page 198
    Troubleshoot a problem 198 Action Step 5 Check if the flash drive is supported. For more information, see "Supported flash drives and file types" on page 71. Yes Go to step 7. Is the flash drive supported? Step 6 Insert a supported flash drive. The problem is solved. Does the printer recognize the
  • Lexmark C4342 | Users Guide - Page 199
    Troubleshoot a problem 199 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use
  • Lexmark C4342 | Users Guide - Page 200
    Troubleshoot a problem 200 Jam locations 1 Standard bin 2 Door A 3 Trays 4 Multipurpose feeder
  • Lexmark C4342 | Users Guide - Page 201
    Troubleshoot a problem 201 Paper jam in trays 1 Remove the tray. Warning-Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface
  • Lexmark C4342 | Users Guide - Page 202
    Troubleshoot a problem 202 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Pull out the tray. 3 Remove the jammed paper. Note: Make sure that
  • Lexmark C4342 | Users Guide - Page 203
    Troubleshoot a problem 203 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open door A1.
  • Lexmark C4342 | Users Guide - Page 204
    Troubleshoot a problem 204 4 Open the fuser access door. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close and latch the fuser access
  • Lexmark C4342 | Users Guide - Page 205
    Troubleshoot a problem 205 2 Open the isolation unit door. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark C4342 | Users Guide - Page 206
    Troubleshoot a problem 206 4 Close and latch the isolation unit door. 5 Close door A. Paper jam in the duplex area 1 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Lexmark C4342 | Users Guide - Page 207
    Troubleshoot a problem 207 2 Open the duplex cover. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the duplex cover, and then close door A.
  • Lexmark C4342 | Users Guide - Page 208
    Troubleshoot a problem 208 Network connection problems Cannot open Embedded Web Server Action Step 1 a Check if the printer is on. b Access the printer Embedded Web Server (EWS). Yes The problem is solved. Can you open the EWS? Step 2 a Make sure that the printer IP address is correct. The
  • Lexmark C4342 | Users Guide - Page 209
    Troubleshoot a problem 209 Action Step 6 a Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. b Access the EWS. Can you open the EWS? Yes The problem is solved. Cannot connect the printer to the Wi‑Fi network Action Yes Step 1 Make
  • Lexmark C4342 | Users Guide - Page 210
    Troubleshoot a problem 210 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem listed? Step 3 The problem is Check if the driver. Note: If necessary, manually add the internal option in the document. The problem is solved. Does the printer detect the
  • Lexmark C4342 | Users Guide - Page 211
    Troubleshoot a problem 211 Internal solutions port does not operate correctly Action Yes Step 1 board. Does the ISP operate correctly? No Go to step 2. Go to step 3. Contact customer support. Parallel or serial interface card does not operate correctly Action Yes Step 1 Go to step 3.
  • Lexmark C4342 | Users Guide - Page 212
    cartridge, printer region mismatch To correct this problem, purchase a cartridge with the correct region toner cartridge, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark
  • Lexmark C4342 | Users Guide - Page 213
    Troubleshoot a problem 213 Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may figuration > Paper Size/Type. b Send the print job. Contact customer The problem is support. solved. Does the envelope seal when printing?
  • Lexmark C4342 | Users Guide - Page 214
    Troubleshoot a problem 214 Collated printing does not work Action Step 1 a From the home screen, touch Settings > Print > Layout > Collate. b Touch On [1,2,1,2,1,2]. c Print the document. Yes The problem is solved. Is the document collated correctly? Step 2 The problem is a From the document
  • Lexmark C4342 | Users Guide - Page 215
    Troubleshoot a problem 215 Paper frequently jams Action Yes Step 1 a Remove the tray. b Check if paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides b Print the document. Contact customer The problem is support. solved. Do paper jams occur frequently?
  • Lexmark C4342 | Users Guide - Page 216
    Troubleshoot a problem 216 Color quality problems Modifying the colors in printed output 1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. 2 In the Color Correction menu, touch Manual yellow, and black inks or toners can be printed in various amounts
  • Lexmark C4342 | Users Guide - Page 217
    Troubleshoot a problem the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want. The object information determines program does not specify colors with RGB or CMYK combinations, then manual color correction is not useful. It is also not effective if the
  • Lexmark C4342 | Users Guide - Page 218
    Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and
  • Lexmark C4342 | Users Guide - Page 219
    .com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in
  • Lexmark C4342 | Users Guide - Page 220
    information Product name: Lexmark C4342, Lexmark C4352, Lexmark CS730de, Lexmark CS735de printers Machine type services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark C4342 | Users Guide - Page 221
    with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing One-sided: 52 (CS730de, C4342); 53 (CS735de, C4352) Two‑sided: 53 (CS730de, C4342); 55 (CS735de, C4352) Ready 14 Values are subject to change. See www.lexmark.com for current values.
  • Lexmark C4342 | Users Guide - Page 222
    of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product including components, consumables, parts and spares
  • Lexmark C4342 | Users Guide - Page 223
    exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA
  • Lexmark C4342 | Users Guide - Page 224
    Class I level during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the following specifications consumption (Watts) One‑sided: 610 (CS730de, C4342); 740 (CS735de, C4352) Two‑sided: 510 (CS730de
  • Lexmark C4342 | Users Guide - Page 225
    product is waiting for a print job. 27.0 (CS730de, C4342); 25.0 (CS735de, C4352) Sleep Mode The product is Values are subject to change. See www.lexmark.com for current values. Sleep Mode This fast response, but uses more energy. Some models support a Deep Sleep Mode, which further reduces power
  • Lexmark C4342 | Users Guide - Page 226
    , if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark C4342 | Users Guide - Page 227
    declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. This product satisfies the Class A limits of EN 55032 and
  • Lexmark C4342 | Users Guide - Page 228
    purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable used parts, which perform like new parts -Is, during
  • Lexmark C4342 | Users Guide - Page 229
    Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
  • Lexmark C4342 | Users Guide - Page 230
    (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of liability
  • Lexmark C4342 | Users Guide - Page 231
    adjusting brightness of display 161 adjusting toner darkness 73 AirPrint using 69 applications, supported 22 attaching cables 20 available internal 216 color imaging kit ordering 121 replacing 134 color quality, troubleshooting print appears tinted 217 colored background on print 174 computer
  • Lexmark C4342 | Users Guide - Page 232
    serial number 9 firmware card 35 firmware, updating 34 flash drive printing from 70 flash drives supported 71 font sample list printing 73 fuser replacing 146 fuser maintenance kit ordering 121 G genuine Lexmark parts and supplies 119 genuine parts and supplies 119 ghost images 173 gray background on
  • Lexmark C4342 | Users Guide - Page 233
    fications 76 Out of Service Erase 83 PCL 91 levels 221 nonvolatile memory erasing 66 Non‑Lexmark supply 212 non‑volatile memory 67 121 toner cartridge 119 waste toner bottle supported 14 paper type setting 27 paper types supported 17 paper weights supported 17 parallel interface card troubleshooting
  • Lexmark C4342 | Users Guide - Page 234
    Lexmark supply 212 Not enough free space in flash memory for resources 212 Replace cartridge, printer region mismatch 212 printer options troubleshooting 117 network setup page 64 using Mopria Print Service 69 using Wi‑Fi Direct 69 printing a directory toner cartridge 122 waste toner supported applications 22
  • Lexmark C4342 | Users Guide - Page 235
    types 17 supported paper weights 17 T temperature around the printer 224 text cut off on print 182 toner cartridge ordering 119 replacing 122 toner darkness adjusting 73 toner easily rubs off 183 touch screen cleaning 155 trays installing 36 linking 32 loading 27 unlinking 32 troubleshooting cannot
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C4342, C4352, CS730, CS735
Printers
User's Guide
February 2022
www.lexmark.com
Machine type:
5030
Models:
235, 239, 635, 695