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Lexmark C4342 Users Guide - Page 163

Troubleshoot a problem, Print quality problems

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Troubleshoot a problem 163 Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 172 "Ghost images" on page 173 "Gray or colored background" page 171 on page 174 "Incorrect margins" on "Light print" on page page 175 176 "Missing colors" on page 178 "Mottled print and dots" on page 179 "Paper curl" on page 180 "Print crooked or skewed" "Solid color or black images" "Text or images cut off" on on page 181 on page 182 page 182

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learn about the printer	8
Finding information about the printer	8
Finding the printer serial number	9
Printer configurations	9
Using the control panel	10
Understanding the status of the indicator light	11
Selecting paper	11
Paper guidelines	11
Paper characteristics	11
Unacceptable paper	12
Storing paper	13
Selecting preprinted forms and letterhead	13
Supported paper sizes	14
Supported paper types	17
Supported paper weights	17
Set up, install, and configure	19
Selecting a location for the printer	19
Attaching cables	20
Setting up and using the home screen applications	20
Using the home screen	20
Customizing the home screen	21
Supported applications	22
Using Display Customization	22
Using Customer Support	23
Setting up Device Quotas	23
Managing bookmarks	23
Creating bookmarks	23
Creating folders	24
Managing contacts	24
Setting up and using the accessibility features	25
Activating Voice Guidance	25
Deactivating Voice Guidance	25
Navigating the screen using gestures	25
Using the on-screen keyboard	26
Enabling Magnification mode	26
Loading paper and specialty media	27
Setting the size and type of the specialty media	27
Configuring Universal paper settings	27
Loading trays	27
Loading the multipurpose feeder	30
Linking trays	32
Installing and updating software, drivers, and firmware	32
Installing the printer software	32
Adding printers to a computer	33
Updating firmware	34
Exporting or importing a configuration file	34
Adding available options in the print driver	35
Installing hardware options	35
Available internal options	35
Installing optional trays	36
Installing the intelligent storage drive	38
Installing the Trusted Platform Module	41
Installing an internal solutions port	44
Changing the printer port settings after installing an internal solutions port	49
Installing a printer hard disk	50
Installing wireless modules	54
Installing MarkNet N8370 Wireless Print Server	54
Installing MarkNet N8372 Wireless Print Server	60
Networking	61
Connecting the printer to a Wi-Fi network	61
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	62
Configuring Wi-Fi Direct	63
Connecting a mobile device to the printer	63
Connecting a computer to the printer	64
Deactivating the Wi-Fi network	64
Checking the printer connectivity	64
Setting up serial printing (Windows only)	64
Secure the printer	66
Locating the security slot	66
Erasing printer memory	66
Erasing printer storage drive	66
Restoring factory default settings	67
Statement of Volatility	67
Print	68
Printing from a computer	68
Printing from a mobile device	68
Printing from a mobile device using Lexmark Mobile Print	68
Printing from a mobile device using Lexmark Print	68
Printing from a mobile device using Mopria Print Service	69
Printing from a mobile device using AirPrint	69
Printing from a mobile device using Wi-Fi Direct®	69
Printing from a flash drive	70
Supported flash drives and file types	71
Configuring confidential jobs	71
Printing confidential and other held jobs	72
Printing a font sample list	73
Printing a directory list	73
Placing separator sheets between copies	73
Canceling a print job	73
Adjusting toner darkness	73
Use printer menus	74
Menu map	74
Device	75
Preferences	75
Eco-Mode	76
Remote Operator Panel	76
Notifications	76
Power Management	78
Anonymous Data Collection	79
Accessibility	79
Restore Factory Defaults	80
Maintenance	80
Configuration Menu	80
Out of Service Erase	83
Home Screen Customization	84
About this Printer	84
Print	85
Layout	85
Setup	86
Quality	87
Job Accounting	89
PDF	90
PostScript	90
PCL	91
Image	92
Paper	93
Tray Configuration	93
Media Configuration	94
Universal Setup	94
Media Types	94
USB Drive	95
Flash Drive Print	95
Network/Ports	96
Network Overview	96
Wireless	97
Wi-Fi Direct	100
Ethernet	100
TCP/IP	101
SNMP	103
IPSec	104
802.1x	105
LPD Configuration	106
HTTP/FTP Settings	107
ThinPrint	107
USB	108
Restrict external network access	108
Cloud Services	109
Cloud Services Enrollment	109
Security	109
Login Methods	109
Manage Permissions	109
Local Accounts	110
Schedule USB Devices	110
Security Audit Log	111
Login Restrictions	113
Confidential Print Setup	113
Disk Encryption	114
Erase Temporary Data Files	114
Solutions LDAP Settings	115
Miscellaneous	115
Reports	116
Menu Settings Page	116
Device	116
Print	116
Network	117
Troubleshooting	117
Printing the Menu Settings Page	117
Maintain the printer	118
Checking the status of parts and supplies	118
Configuring supply notifications	118
Setting up e-mail alerts	118
Viewing reports	119
Ordering parts and supplies	119
Using genuine Lexmark parts and supplies	119
Ordering a toner cartridge	119
Ordering black imaging unit	121
Ordering color imaging kit	121
Ordering a waste toner bottle	121
Ordering a fuser maintenance kit	121
Replacing parts and supplies	122
Replacing a toner cartridge	122
Replacing the black imaging unit	125
Replacing the color imaging kit	134
Replacing the waste toner bottle	144
Replacing the fuser	146
Replacing the pick roller	148
Replacing the separator bracket	152
Resetting the maintenance counter	154
Resetting the supply usage counters	154
Cleaning printer parts	155
Cleaning the printer	155
Cleaning the touch screen	155
Cleaning the pick tires	156
Cleaning the pick roller in the multipurpose feeder	158
Saving energy and paper	160
Configuring the power save mode settings	160
Adjusting the brightness of the display	161
Conserving supplies	161
Moving the printer to another location	161
Shipping the printer	162
Troubleshoot a problem	163
Print quality problems	163
Printer error codes	164
Printing problems	171
Print quality is poor	171
Blank or white pages	171
Dark print	172
Ghost images	173
Gray or colored background	174
Incorrect margins	175
Light print	176
Missing colors	178
Mottled print and dots	179
Paper curl	180
Print crooked or skewed	181
Solid color or black images	182
Text or images cut off	182
Toner easily rubs off	183
Uneven print density	184
Horizontal dark lines	185
Vertical dark lines	186
Horizontal white lines	187
Vertical white lines	188
Repeating defects	190
Print jobs do not print	191
Confidential and other held documents do not print	192
Job prints from the wrong tray or on the wrong paper	193
Slow printing	194
The printer is not responding	196
Unable to read flash drive	197
Enabling the USB port	198
Clearing jams	198
Avoiding jams	198
Identifying jam locations	199
Paper jam in trays	201
Paper jam in the multipurpose feeder	202
Paper jam in the standard bin	202
Paper jam in door A	202
Network connection problems	208
Cannot open Embedded Web Server	208
Cannot connect the printer to the Wi-Fi network	209
Hardware options problems	210
Cannot detect internal option	210
Internal solutions port does not operate correctly	211
Parallel or serial interface card does not operate correctly	211
Defective flash detected	212
Not enough free space in flash memory for resources	212
Issues with supplies	212
Replace cartridge, printer region mismatch	212
Non-Lexmark supply	212
Paper feed problems	213
Envelope seals when printing	213
Collated printing does not work	214
Tray linking does not work	214
Paper frequently jams	215
Jammed pages are not reprinted	215
Color quality problems	216
Modifying the colors in printed output	216
FAQ about color printing	216
The print appears tinted	217
Contacting customer support	218
Recycle and dispose	219
Recycling Lexmark products	219
Recycling Lexmark packaging	219
Notices	220
Product information	220
Edition notice	220
GOVERNMENT END USERS	220
Trademarks	221
Licensing notices	221
Noise emission levels	221
Waste from Electrical and Electronic Equipment (WEEE) directive	222
India E-Waste notice	222
Lithium-ion rechargeable battery	222
Product disposal	223
Returning Lexmark cartridges for reuse or recycling	223
Static sensitivity notice	223
ENERGY STAR	223
Temperature information	224
Laser notice	224
Power consumption	224
Product power consumption	224
Sleep Mode	225
Hibernate Mode	225
Off mode	226
Total energy usage	226
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020	226
Federal Communications Commission (FCC) compliance information statement	226
Japanese VCCI notice	227
Notice to users of Class A products in Brazil	227
European Community (EC) directives conformity	227
United Kingdom (UK) conformity	228
Radio interference notice	228
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	228