Lexmark C4342 Users Guide - Page 208

Troubleshoot a problem 208 Network connection problems Cannot open Embedded Web Server Action Step 1 a Check if the printer is on. b Access the printer Embedded Web Server (EWS). Yes The problem is solved. Can you open the EWS? Step 2 a Make sure that the printer IP address is correct. The problem is solved. Notes: • View the IP address on the home screen. • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Access the EWS. Can you open the EWS? Step 3 a Make sure that you installed a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later • Google ChromeTM version 32 or later • Mozilla Firefox version 24 or later b Access the EWS. The problem is solved. Can you open the EWS? Step 4 a Check if the network connection is working. Note: If the connection is not working, then contact your administrator. b Access the EWS. The problem is solved. Can you open the EWS? Step 5 a Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the print server. b Access the EWS. The problem is solved. Can you open the EWS? No Go to step 2. Go to step 3. Go to step 4. Go to step 5. Go to step 6.