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Lexmark S315 User's Guide - Page 116

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Troubleshooting 116 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED RESTART THE COMPUTER Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Network troubleshooting • "Wireless troubleshooting checklist" on page 118 • "The Continue button is unavailable" on page 116 • "Cannot print and there is a firewall on the computer" on page 118 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 118 The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becomes active and available: CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE PRINTER USB ports are marked with . MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON Make sure the button is lit. If you have just turned on the printer, then you might need to disconnect the USB cable and then reconnect it.

Section	Page
Contents	2
Safety information	5
About your printer	6
Thank you for choosing this printer!	6
Minimizing your printer's environmental impact	6
Finding information about the printer	7
Understanding the parts of the printer	10
Ordering and replacing supplies	12
Ordering ink cartridges	12
Using genuine Lexmark ink cartridges	13
Replacing ink cartridges	13
Ordering paper and other supplies	14
Recycling Lexmark products	15
Using the printer control panel buttons and menus	16
Using the printer control panel	16
Changing the Sleep timeout	17
Saving paper and energy	17
Restoring factory default settings	18
Using the printer software	19
Minimum system requirements	19
Using the Windows printer software	19
Using the Macintosh printer software	21
Finding and installing optional software	22
Updating the printer software	23
Downloading PCL and PS drivers (Windows only)	23
Reinstalling the printer software	23
Uninstalling the printer software	23
Installing the printer software	24
Loading paper and original documents	25
Loading paper	25
Saving paper settings	28
Loading original documents on the scanner glass	29
Printing	30
Tips for printing	30
Printing basic documents	30
Printing a document	30
Collating printed copies	31
Changing the print order of pages	31
Printing multiple pages on one sheet	32
Printing on specialty media	33
Printing envelopes	33
Printing on labels	34
Printing on custom-size paper	35
Working with photos	35
Supported file types	35
Using a flash drive with the printer	36
Printing photos from a flash drive	36
Printing photos from a PictBridge-enabled digital camera	37
Printing on both sides of the paper (duplexing)	38
Printing on both sides of the paper (duplexing) automatically	38
Setting the duplex printing dry time	39
Managing print jobs	40
Finding the print queue for your printer	40
Setting your printer as the default printer	41
Changing the default printing mode	42
Pausing print jobs	42
Resuming print jobs	43
Canceling print jobs	43
Printing from a mobile device	44
What is LexPrint?	44
Supported printers	44
Copying	45
Tips for copying	45
Making copies	45
Copying an ID card	46
Enlarging or reducing images	46
Adjusting copy quality	46
Making a copy lighter or darker	47
Collating copies using the printer control panel	47
Placing separator sheets between copies	47
Copying multiple pages on one sheet	48
Placing an overlay message on each page	48
Removing the background of a copy	48
Making a two-sided (duplex) copy	49
Making a two-sided (duplex) copy automatically	49
Making a two-sided (duplex) copy manually	49
Canceling copy jobs	50
Scanning	51
Tips for scanning	51
Scanning to a local computer	51
Scanning to a network computer	52
Scanning to a flash drive or memory card	52
Scanning photos for editing	53
Scanning documents for editing	53
Scanning directly to e-mail using the printer software	54
Scanning to a PDF	55
Scanning FAQ	56
How can I improve the quality of a scan?	56
How do I scan in black and white?	56
Why am I being asked for a PIN?	56
Canceling scan jobs	56
E-mailing	57
Setting up the printer to e-mail	57
Setting up the e-mail function	57
Creating an e-mail contact list using the computer	57
Sending e-mail	58
Tips for e-mailing	58
Canceling an e-mail	59
Networking	60
Installing the printer on a wireless network	60
Wireless network compatibility	60
Supported network security options	60
Printing a network setup page	61
Information you will need to set up the printer on a wireless network	61
Information you will need during advanced wireless setup	62
Installing the printer on a wireless network	63
Installing the printer on other computers	64
Determining the printer status using the network indicator light	64
Special wireless installation instructions	65
Assigning a static IP address	66
Changing wireless settings after installation	66
Advanced wireless setup	67
Creating an ad hoc wireless network	67
Adding a printer to an existing ad hoc wireless network	69
Configuring the printer wirelessly using WPS (Windows only)	70
Configuring Wi-Fi Protected Setup manually	70
Use the Push Button Configuration (PBC) method	70
Use the Personal Identification Number (PIN) method	70
Switching between USB, Ethernet, and wireless connections (Windows only)	71
Switching between USB, Ethernet, and wireless connections (Macintosh only)	72
Sharing a printer in a Windows environment	74
Sharing a printer in a Macintosh environment	75
Configuring security	76
Configuring 802.1X Authentication	77
Networking FAQ	77
What is Wi-Fi Protected Setup?	77
Where do I find my WEP key or WPA/WPA2 passphrase?	78
What is an SSID?	78
Where do I find my SSID?	78
What is a network?	79
How do I find out what type of security my network is using?	79
How are home networks configured?	79
What is a USB cable?	81
Why do I need a USB cable?	81
How do I attach the USB cable?	81
How are infrastructure and ad hoc networks different?	83
Finding the signal strength	84
How can I improve wireless signal strength?	84
Move the printer closer to the access point	84
Remove obstacles between the access point and the printer	85
Remove sources of interference	85
Arrange the network to reduce signal absorption	85
How can I make sure my computer and printer are connected to the same wireless network?	85
Can I use my printer on a USB and a network connection at the same time?	87
What is a MAC address?	87
How do I find the MAC address?	87
What is an IP address?	88
What is TCP/IP?	88
How do I locate IP addresses?	88
How are IP addresses assigned?	89
What is a key index?	89
What is the difference between Guided and Advanced setup?	89
Maintaining the printer	91
Maintaining ink cartridges	91
Checking ink levels	91
Aligning the printhead	91
Cleaning the printhead nozzles	92
Cleaning the exterior of the printer	92
Cleaning the scanner glass	93
Moving the printer to another location	93
Troubleshooting	95
Before you troubleshoot	95
If Troubleshooting does not solve your problem	95
Setup troubleshooting	95
Incorrect language appears on the display	95
Change the language using the printer menus	95
Software did not install	96
Make sure that your computer meets the minimum system requirements	96
Temporarily disable security programs in Windows before installing the software	96
Check the USB connection	96
Reconnect the printer power supply	96
Print job does not print or is missing pages	96
Make sure the ink cartridges are inserted correctly	96
Select your printer from the Print dialog before sending the print job	97
Make sure the print job is not paused	97
Make sure your printer is set as the default printer	97
Reconnect the printer power supply	97
Remove and reconnect the USB cable connected to your printer	97
Check the USB connection	97
Remove and reinstall the printer software	97
Printer is printing blank pages	98
Reinstall the ink cartridges and deep clean and align the printhead	98
Printer is busy or does not respond	98
Make sure the printer is not in Sleep mode	98
Reconnect the printer power supply	98
Cannot delete documents from the print queue	99
Restart the computer and try again	99
Remove and reconnect the USB cable connected to your printer	99
Cannot print through USB	99
Check the USB connection	99
Make sure the USB port is enabled in Windows	99
Remove and reinstall the printer software	99
Understanding printer messages	100
Alignment Problem	100
Cannot Collate Job	100
Change to [Size] Paper	100
Change to [Size] [Type] Paper	100
Close Printer	101
Communication Error	101
Ink Cartridge Error	101
Ink Cartridge Missing	101
Ink Cartridge Unsupported	102
Ink Low	102
Load [Size] Paper	102
Load [Size] [Type] Paper	102
Memory Device Error	102
Network [x] Software Error	102
Printer Memory Full	103
Printhead Cannot Move	103
Printhead Error	103
Printhead Missing	104
Printhead Unsupported	105
Printhead Warning	106
Replace Ink Cartridge	106
Scanned Document Too Long	107
Scanner Disabled	107
Short Paper	107
Standard Network Software Error	107
Unrecoverable Scan Error	107
USB Device Not Supported	107
USB Hub Not Supported	107
Jams and misfeeds troubleshooting	107
Paper jam in the printer	108
Paper jam in the exit tray	109
Paper jam in the paper support	109
Paper jam in the duplex unit	110
Paper or specialty media misfeeds	111
Check paper condition	111
Check paper loading	111
Remove each page as it is printed	112
Adjust the paper guides to fit the loaded paper	112
Print troubleshooting	112
Poor quality at the edges of the page	112
Check minimum print settings	112
Select the Borderless print feature	112
Streaks or lines on printed image	113
Check the ink levels	113
Select a higher print quality from the printer software	113
Make sure the ink cartridges are properly installed	113
Align the printhead	113
Clean or Deep Clean the printhead nozzles	113
Print speed is slow	113
Select a lower print quality from the printer software	113
Manually select a paper type that matches the type of paper you are using	113
Remove and reinstall the printer software	113
Maximize computer processing speed	113
Add memory to the computer	113
Computer slows down when printing	114
Check the USB connection between the printer and computer	114
Refresh your network connections	114
Close all applications not in use	114
Check your computer performance	114
Copy and scan troubleshooting	114
Copier or scanner does not respond	114
Set your printer as the default printer	114
Remove and reinstall the printer software	114
Scanner unit does not close	115
Poor copy or scanned image quality	115
Clean the scanner glass	115
Adjust the scan quality from the printer software	115
Review the tips for copying, scanning, and improving print quality	115
Use a clearer version of the original document or image	115
Make sure the document or photo is loaded facedown on the scanner glass and in the correct corner	115
Partial copies or scans of documents or photos	115
Make sure the document or photo is loaded facedown on the scanner glass and in the placement corner	115
Select a paper size that matches the loaded paper	115
Make sure the Original Size setting matches the size of the document you are scanning	115
Scan was not successful	115
Check the USB connection	115
Restart the computer	116
Scanning takes too long or freezes the computer	116
Close other software programs that are not being used	116
Restart the computer	116
Cannot scan to a computer over a network	116
Make sure the printer and the destination computer are connected to the same network	116
Make sure the printer software is installed on the destination computer	116
Network troubleshooting	116
The Continue button is unavailable	116
Check if the USB cable is securely plugged into the USB ports on both the computer and the printer	116
Make sure the printer is plugged in and turned on	116
Make sure the USB port on the computer is working	117
Make sure the USB cable is working	117
Make sure you are using the correct CD for your printer model	117
Reconnect the printer power supply	117
Run the installer again	117
Make sure your computer is able to acknowledge USB activity on the USB port	117
Cannot print and there is a firewall on the computer	118
Communication with printer lost when connected to Virtual Private Network (VPN)	118
Wireless troubleshooting	118
Wireless troubleshooting checklist	118
Cannot print over wireless network	119
Wireless print server not installed	122
“Communication not available” message appears when printing wirelessly	122
Resolving intermittent wireless communications issues	124
Notices	127
Product information	127
Edition notice	127
UNITED STATES GOVERNMENT RIGHTS	128
Trademarks	128
Federal Communications Commission (FCC) compliance information statement	128
Modular component notice	129
Licensing notices	129
Noise emission levels	129
Waste from Electrical and Electronic Equipment (WEEE) directive	130
Product disposal	130
Battery notice	130
Static sensitivity notice	130
ENERGY STAR	131
Temperature information	131
Power consumption	131
Product power consumption	131
Power Saver	131
Off mode	132
Total energy usage	132
European Community (EC) directives conformity	132
Regulatory notices for wireless products	132
Exposure to radio frequency radiation	133
Industry Canada (Canada)	133
Notice to users in the European Union	134
Statement of Limited Warranty	135

Match case Limit results 1 per page

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with

Note:

If you continue to have problems, then try another USB port on the computer. You may have connected to a

defective port.

ESTART

THE

COMPUTER

Scanning takes too long or freezes the computer

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

LOSE

OTHER

SOFTWARE

PROGRAMS

THAT

ARE

NOT

BEING

USED

ESTART

THE

COMPUTER

Cannot scan to a computer over a network

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

AKE

SURE

THE

PRINTER

AND

THE

DESTINATION

COMPUTER

ARE

CONNECTED

THE

SAME

NETWORK

AKE

SURE

THE

PRINTER

SOFTWARE

INSTALLED

THE

DESTINATION

COMPUTER

Network troubleshooting

•

“Wireless troubleshooting checklist” on page 118

•

“The Continue button is unavailable” on page 116

•

“Cannot print and there is a firewall on the computer” on page 118

•

“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 118

The Continue button is unavailable

Try the following solutions in the order they appear until the Continue button becomes active and available:

HECK

THE

USB

CABLE

SECURELY

PLUGGED

INTO

THE

USB

PORTS

BOTH

THE

COMPUTER

AND

THE

PRINTER

USB ports are marked with

AKE

SURE

THE

PRINTER

PLUGGED

AND

TURNED

Make sure the

button is lit. If you have just turned on the printer, then you might need to disconnect the USB

cable and then reconnect it.

Troubleshooting

116