Lexmark X864 Scan to Network and Scan to Network Premium Administrator's Guide - Page 20

Troubleshooting Scan to Network troubleshooting The application icon is missing from the home screen For the application to work, at least one valid destination must be enabled. If no valid destinations are available, then the application icon will disappear from the home screen. To display the application icon when no destinations are available: 1 From the application configuration settings, under Home Screen Button, select Always show button under Display Option. 2 Click Apply. An application error has occurred CHECK THE SYSTEM LOG FOR RELEVANT DETAILS To access the system log: 1 Type the printer IP address or hostname in the address field of your Web browser. Note: If the printer IP address or hostname is not readily apparent, consult your system support person, or see the documentation that came with the printer for help with printing a network settings page. 2 From the navigation menu on the left, click Settings or Configuration Embedded Solutions System. 3 Click Log. MAKE SURE THE FILENAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE Verify that the file to which you want to scan is not open by another application or user. To help prevent errors, make sure either Append time stamp or Overwrite existing file is selected in the destination configuration settings. ADJUST THE SCAN SETTINGS In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable Color, or change the Content type to Text. CONTACT YOUR LEXMARK REPRESENTATIVE If you still cannot isolate the problem, contact your Lexmark representative for additional help. Troubleshooting 20