Lexmark X864 Scan to Network and Scan to Network Premium Administrator's Guide - Page 22

IF THE PRINTER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED If the destination exists within a different Windows domain than the printer, you can edit the destination from the application's configuration page and enter the appropriate Windows domain information in the domain field as part of the Network Folder Address. Add the domain name to the Domain Search Order list under the printer network setup. For information on adding or editing domain names, see Specifying the Domain Search Order. MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION If the destination resides on a computer that uses Windows XP or later, and the Windows Firewall is enabled, the printer may have difficulty sending information to the destination if the destination and the printer reside on different subnets. The Windows Firewall must either be configured to allow communication with the subnet the printer resides on, or the destination should be set up on the same subnet as the printer. MAKE SURE A FILE WITH THE DEFAULT FILE NAME DOES NOT ALREADY EXIST IN THE DESTINATION If the three configuration settings for the File Name section of the solution's configuration page are not selected (allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name already exists within the destination, there will be no method in place to distinguish the newly scanned file from the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name. In this case, the old file must either be removed from the destination, or one of the previously mentioned settings must be turned on. MAKE SURE THE NETWORK IS FUNCTIONING AND THE PRINTER CAN COMMUNICATE Verify all network connections and that the network settings of the printer are configured appropriately. For information on networking the printer, see the User's Guide and additional documentation on the Software and Documentation CD that shipped with the printer. FOR NETWORKS USING LDAP AUTHENTICATION, MAKE SURE LDAP SETTINGS HAVE BEEN CONFIGURED CORRECTLY Verify that LDAP settings are configured appropriately in your printer setup, and in the setup dialog. For more information on LDAP settings, see Adding a destination, and Configuring LDAP. MAKE SURE YOU HAVE PERMISSION TO SAVE SCANS TO THIS DESTINATION On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server, change the user's home folder to match the contents of the Path Suffix field. The application is unlicensed There are two versions of the application: an unlicensed version with basic functionality and a licensed version with additional advanced features. If the application is unlicensed, it will function properly but will not have the advanced features. For more information on the advanced features, see "Overview" on page 5 or the Readme that came with the application. Troubleshooting 22