Lexmark X864 Scan to Network and Scan to Network Premium Administrator's Guide - Page 21

A network destination stopped working or is invalid, Printer cannot scan to the selected destination

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A network destination stopped working or is invalid MAKE SURE THE PRINTER AUTHENTICATION IS CONFIGURED If the application is configured to use MFP authentication credentials, the printer authentication settings must be configured from the Embedded Web Server. For more information on configuring the printer authentication settings, see the Embedded Web Server Administrator's Guide available on www.lexmark.com. MAKE SURE THE DESTINATION IS VALID • To make sure the destination is valid: 1 From Windows, click or Start > Run. 2 Enter the path to the network share in the format \\server\share, and then click OK. • If the destination is valid, make sure the path is correct in the application configuration settings. • If the destination address is the server hostname, try using the server IP address instead. For information on accessing or editing a destination, see "Configuring a destination" on page 9. MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Make sure that all appropriate network cables are securely connected and that the network settings of the printer are correctly configured. For information on networking the printer, see the printer User's Guide or the Software and Documentation CD that came with the printer. CHECK THE SYSTEM LOG FOR RELEVANT DETAILS To access the system log: 1 Type the printer IP address or hostname in the address field of your Web browser. Note: If the printer IP address or hostname is not readily apparent, consult your system support person, or see the documentation that came with the printer for help with printing a network settings page. 2 From the navigation menu on the left, click Settings or Configuration  Embedded Solutions  System. 3 Click Log. Printer cannot scan to the selected destination MAKE SURE THE DESTINATION IS VALID • To make sure the destination is valid: 1 From Windows, click or Start > Run. 2 Enter the path to the network share in the format \\server\share, and then click OK. • If the destination is valid, make sure the path is correct in the application configuration settings. • If the destination address is the server hostname, try using the server IP address instead. For information on accessing or editing a destination, see "Configuring a destination" on page 9. Troubleshooting 21

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A network destination stopped working or is invalid
M
AKE
SURE
THE
PRINTER
AUTHENTICATION
IS
CONFIGURED
If the application is configured to use MFP authentication credentials, the printer authentication settings must be
configured from the Embedded Web Server. For more information on configuring the printer authentication settings,
see the
Embedded Web Server Administrator's Guide
available on
www.lexmark.com
.
M
AKE
SURE
THE
DESTINATION
IS
VALID
•
To make sure the destination is valid:
1
From Windows, click
or
Start
>
Run
.
2
Enter the path to the network share in the format
\\server\share
, and then click
OK
.
•
If the destination is valid, make sure the path is correct in the application configuration settings.
•
If the destination address is the server hostname, try using the server IP address instead.
For information on accessing or editing a destination, see “Configuring a destination” on page 9.
M
AKE
SURE
THE
PRINTER
IS
CONNECTED
TO
THE
NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the printer
User's Guide
or the
Software and
Documentation
CD that came with the printer.
C
HECK
THE
SYSTEM
LOG
FOR
RELEVANT
DETAILS
To access the system log:
1
Type the printer IP address or hostname in the address field of your Web browser.
Note:
If the printer IP address or hostname is not readily apparent, consult your system support person, or see
the documentation that came with the printer for help with printing a network settings page.
2
From the navigation menu on the left, click
Settings
or
Configuration
Embedded Solutions
System
.
3
Click
Log
.
Printer cannot scan to the selected destination
M
AKE
SURE
THE
DESTINATION
IS
VALID
•
To make sure the destination is valid:
1
From Windows, click
or
Start
>
Run
.
2
Enter the path to the network share in the format
\\server\share
, and then click
OK
.
•
If the destination is valid, make sure the path is correct in the application configuration settings.
•
If the destination address is the server hostname, try using the server IP address instead.
For information on accessing or editing a destination, see “Configuring a destination” on page 9.
Troubleshooting
21