Lexmark XC4342 Users Guide - Page 285

Troubleshoot a problem 285 Action Yes Step 3 Take note of the a Using the Maintenance Defect Ruler, measure the distance distance, and then between the repeating defects on the affected color page. contact customer b Replace the supply item that matches the measurement on the affected color page. support or your service representative. Transfer module • 37.7 mm (1.48 in.) • 78.5 mm (3.09 in.) • 54.6 mm (2.15 in.) Fuser • 95 mm (3.74 in.) • 110 mm (4.33 in.) c Print the Print Quality Test Pages. No The problem is solved. Do the defects still appear? Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print solved. dialog, and then check if you have selected the correct printer. b Print the document. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? No Go to step 2. Go to step 3. Go to step 4.