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Lexmark XC4342 Users Guide - Page 305

Internal solutions port does not operate correctly, Step 3, CAUTION-POTENTIAL INJURY

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Troubleshoot a problem 305 Action Yes Step 3 The problem is Check if the internal option is installed properly into the controller solved. board. a Turn off the printer, and then unplug the power cord from the electrical outlet. b Make sure that the internal option is installed into the appropriate connector on the controller board. c Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Does the printer detect the internal option? Step 4 a Check if the internal option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 54. b Print the document. The problem is solved. Does the printer detect the internal option? Internal solutions port does not operate correctly Action Yes Step 1 Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see "Installing an internal solutions port" on page 68. Note: Use a supported ISP. The problem is solved. Does the ISP operate correctly? No Go to step 4. Contact customer support. No Go to step 2. Go to step 3.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learn about the printer	9
Finding information about the printer	9
Finding the printer serial number	10
Printer configurations	10
Using the control panel	11
Understanding the status of the indicator light	12
Selecting paper	12
Paper guidelines	12
Paper characteristics	12
Unacceptable paper	13
Storing paper	14
Selecting preprinted forms and letterhead	14
Supported paper sizes	15
Supported paper types	18
Supported paper weights	19
Set up, install, and configure	20
Selecting a location for the printer	20
Attaching cables	21
Setting up and using the home screen applications	22
Using the home screen	22
Customizing the home screen	23
Supported applications	23
Setting up Scan Center	24
Creating a shortcut	24
Setting up Card Copy	24
Using Display Customization	25
Using Customer Support	25
Setting up Device Quotas	26
Managing bookmarks	26
Creating bookmarks	26
Creating folders	27
Managing contacts	27
Setting up and using the accessibility features	28
Activating Voice Guidance	28
Deactivating Voice Guidance	28
Navigating the screen using gestures	28
Using the on-screen keyboard	29
Enabling Magnification mode	29
Adjusting the Voice Guidance speech rate	30
Adjusting the default headphone volume	30
Adjusting the default internal speaker volume	30
Enabling spoken passwords or personal identification numbers	30
Setting up the printer to fax	31
Supported fax	31
Setting up the fax function using analog fax	31
Setting up the fax function using etherFAX	32
Setting up the fax function using fax server	33
Setting up fax using a standard telephone line	33
Setting up fax in countries or regions with different telephone wall jacks and plugs	35
Connecting to a distinctive ring service	37
Setting the fax date and time	37
Configuring daylight saving time	37
Configuring the fax speaker settings	37
Configuring the e-mail SMTP settings	38
Loading paper and specialty media	45
Setting the size and type of the specialty media	45
Configuring Universal paper settings	45
Loading trays	46
Loading the multipurpose feeder	49
Linking trays	51
Installing and updating software, drivers, and firmware	51
Installing the printer software	51
Installing the fax driver	52
Adding printers to a computer	52
Updating firmware	53
Exporting or importing a configuration file	53
Adding available options in the print driver	54
Installing hardware options	54
Available internal options	54
Installing optional trays	55
Installing the intelligent storage drive	56
Installing the Trusted Platform Module	60
Installing the fax card	63
Installing an internal solutions port	68
Changing the printer port settings after installing an internal solutions port	73
Installing a printer hard disk	74
Installing the convenience stapler	77
Installing wireless modules	83
Installing MarkNet N8370 Wireless Print Server	83
Installing MarkNet N8372 Wireless Print Server	89
Networking	91
Connecting the printer to a Wi-Fi network	91
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	92
Configuring Wi-Fi Direct	93
Connecting a mobile device to the printer	93
Connecting a computer to the printer	94
Deactivating the Wi-Fi network	94
Checking the printer connectivity	94
Setting up serial printing (Windows only)	94
Secure the printer	96
Locating the security slot	96
Erasing printer memory	96
Erasing printer storage drive	96
Restoring factory default settings	97
Statement of Volatility	97
Print	98
Printing from a computer	98
Printing from a mobile device	98
Printing from a mobile device using Lexmark Mobile Print	98
Printing from a mobile device using Lexmark Print	98
Printing from a mobile device using Mopria Print Service	99
Printing from a mobile device using AirPrint	99
Printing from a mobile device using Wi-Fi Direct®	99
Printing from a flash drive	100
Supported flash drives and file types	101
Configuring confidential jobs	101
Printing confidential and other held jobs	102
Printing a font sample list	103
Printing a directory list	103
Placing separator sheets between copies	103
Canceling a print job	103
Adjusting toner darkness	103
Copy	104
Using the automatic document feeder and scanner glass	104
Making copies	104
Copying photos	104
Copying on letterhead	105
Copying on both sides of the paper	105
Reducing or enlarging copies	105
Collating copies	105
Placing separator sheets between copies	105
Copying multiple pages onto a single sheet	106
Copying cards	106
Creating a copy shortcut	106
E-mail	107
Using the automatic document feeder and scanner glass	107
Sending an e-mail	107
Creating an e-mail shortcut	107
Fax	108
Using the automatic document feeder and scanner glass	108
Sending a fax	108
Scheduling a fax	109
Creating a fax destination shortcut	109
Changing the fax resolution	109
Adjusting the fax darkness	109
Printing a fax log	110
Blocking junk faxes	110
Holding faxes	110
Forwarding a fax	110
Scan	112
Using the automatic document feeder and scanner glass	112
Scanning to a computer	112
Scanning to an FTP server	113
Creating an FTP shortcut	113
Scanning to a network folder	114
Creating a network folder shortcut	114
Scanning to a flash drive	115
Use printer menus	116
Menu map	116
Device	117
Preferences	117
Eco-Mode	118
Remote Operator Panel	119
Notifications	120
Power Management	123
Anonymous Data Collection	124
Accessibility	124
Restore Factory Defaults	125
Maintenance	126
Configuration Menu	126
Out of Service Erase	131
Home Screen Customization	131
About this Printer	132
Print	132
Layout	132
Setup	133
Quality	135
Job Accounting	136
PDF	137
PostScript	138
PCL	138
Image	140
Paper	141
Tray Configuration	141
Media Configuration	141
Universal Setup	141
Custom Scan Sizes	142
Media Types	143
Copy	143
Copy Defaults	143
Fax	147
Fax Defaults	147
Fax Mode	147
Fax Setup	147
Fax Server Setup	158
E-mail	162
E-mail Setup	162
E-mail Defaults	163
Web Link Setup	168
FTP	168
FTP Defaults	168
USB Drive	172
Flash Drive Scan	172
Flash Drive Print	175
Network/Ports	177
Network Overview	177
Wireless	178
Wi-Fi Direct	180
Ethernet	181
TCP/IP	182
SNMP	184
IPSec	185
802.1x	186
LPD Configuration	187
HTTP/FTP Settings	188
ThinPrint	188
USB	189
Restrict external network access	189
Security	190
Login Methods	190
Manage Permissions	190
Local Accounts	191
Default Login Methods	191
Schedule USB Devices	192
Security Audit Log	192
Login Restrictions	195
Confidential Print Setup	195
Disk Encryption	196
Erase Temporary Data Files	196
Solutions LDAP Settings	196
Miscellaneous	197
Cloud Services	197
Cloud Services Enrollment	197
Reports	198
Menu Settings Page	198
Device	198
Print	198
Shortcuts	199
Fax	199
Network	199
Troubleshooting	199
Printing the Menu Settings Page	199
Maintain the printer	200
Checking the status of parts and supplies	200
Configuring supply notifications	200
Setting up e-mail alerts	200
Viewing reports	201
Ordering parts and supplies	201
Using genuine Lexmark parts and supplies	201
Ordering a toner cartridge	201
Ordering black imaging unit	203
Ordering color imaging kit	203
Ordering a waste toner bottle	203
Ordering a fuser maintenance kit	203
Replacing parts and supplies	204
Replacing a toner cartridge	204
Replacing the black imaging unit	207
Replacing the color imaging kit	216
Replacing the waste toner bottle	225
Replacing the fuser	227
Replacing the pick roller	229
Replacing the separator bracket	233
Replacing the scanner glass pad	235
Replacing the ADF rollers	237
Resetting the maintenance counter	241
Resetting the supply usage counters	242
Cleaning printer parts	242
Cleaning the printer	242
Cleaning the touch screen	242
Cleaning the scanner	243
Cleaning the pick tires	245
Cleaning the pick roller in the multipurpose feeder	247
Cleaning the ADF rollers	249
Saving energy and paper	254
Configuring the power save mode settings	254
Adjusting the brightness of the display	254
Conserving supplies	254
Moving the printer to another location	254
Shipping the printer	255
Troubleshoot a problem	256
Print quality problems	256
Printer error codes	257
Printing problems	264
Print quality is poor	264
Blank or white pages	264
Dark print	265
Ghost images	267
Gray or colored background	268
Incorrect margins	269
Light print	270
Missing colors	272
Mottled print and dots	273
Paper curl	274
Print crooked or skewed	275
Solid color or black images	276
Text or images cut off	276
Toner easily rubs off	277
Uneven print density	278
Horizontal dark lines	279
Vertical dark lines	280
Horizontal white lines	281
Vertical white lines	282
Repeating defects	284
Print jobs do not print	285
Confidential and other held documents do not print	286
Job prints from the wrong tray or on the wrong paper	287
Slow printing	288
The printer is not responding	290
Unable to read flash drive	291
Enabling the USB port	292
Clearing jams	292
Avoiding jams	292
Identifying jam locations	293
Paper jam in trays	295
Paper jam in the automatic document feeder	296
Paper jam in the multipurpose feeder	296
Paper jam in the standard bin	297
Paper jam in door A	297
Network connection problems	302
Cannot open Embedded Web Server	302
Cannot connect the printer to the Wi-Fi network	303
Hardware options problems	304
Cannot detect internal option	304
Internal solutions port does not operate correctly	305
Parallel or serial interface card does not operate correctly	306
Defective flash detected	306
Not enough free space in flash memory for resources	306
Red light on the convenience stapler	307
Issues with supplies	307
Replace cartridge, printer region mismatch	307
Non-Lexmark supply	307
Paper feed problems	308
Envelope seals when printing	308
Collated printing does not work	309
Tray linking does not work	309
Paper frequently jams	310
Jammed pages are not reprinted	310
E-mailing problems	311
Disabling the “SMTP server not set up” error message	311
Cannot send e-mails	311
Faxing problems	312
Caller ID is not shown	312
Cannot send or receive faxes using analog fax	312
Can receive but not send faxes using analog fax	314
Can send but not receive faxes using analog fax	314
Cannot set up etherFAX	314
Cannot send or receive faxes using etherFAX	315
Poor fax print quality	316
Missing information on the fax cover page	316
Cannot send the fax cover page from the computer	316
Scanning problems	317
Cannot scan to a computer	317
Cannot scan to a network folder	318
Partial copies of document or photo	319
Poor copy quality	320
Vertical dark streaks on output when scanning from the ADF	320
Jagged image or text when scanning from the ADF	321
Scan job was not successful	322
Scanner does not close	322
Scanning takes too long or freezes the computer	322
Scanner does not respond	323
Adjusting scanner registration	323
Adjusting ADF registration	323
Color quality problems	324
Modifying the colors in printed output	324
FAQ about color printing	325
The print appears tinted	326
Contacting customer support	326
Recycle and dispose	327
Recycling Lexmark products	327
Recycling Lexmark packaging	327
Notices	328
Product information	328
Edition notice	328
GOVERNMENT END USERS	328
Trademarks	329
Licensing notices	329
Noise emission levels	329
Waste from Electrical and Electronic Equipment (WEEE) directive	330
India E-Waste notice	330
Lithium-ion rechargeable battery	331
Product disposal	331
Returning Lexmark cartridges for reuse or recycling	331
Static sensitivity notice	331
ENERGY STAR	332
Temperature information	332
Laser notice	332
Power consumption	333
Product power consumption	333
Sleep Mode	333
Hibernate Mode	334
Off mode	334
Total energy usage	334
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020	334
Regulatory notices for telecommunication terminal equipment	334
Notice to users of the US telephone network: FCC requirements	334
Notice to users of the Canadian telephone network	335
Notice to users of the New Zealand telephone network	336
Japanese telecom notice	337
Federal Communications Commission (FCC) compliance information statement	337
Japanese VCCI notice	338
Notice to users of Class A products in Brazil	339
European Community (EC) directives conformity	339
United Kingdom (UK) conformity	339
Radio interference notice	339
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	340