Logitech 915-000030 User Manual - Page 41
Finding Answers - Troubleshooting, I’ve only just got started - Getting Help with your setup
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Finding Answers - Troubleshooting We've put together some of the more commonly found challenges among users when setting up their system to make it easier for you to find answers to the questions you have about setting up and using your Harmony 900. You can also find a wide range of Frequently Asked Questions, regularly updated forums and support information at www.logitech.com/harmony. Take a look at some of the statements below and see if this helps to fix your problem. I've only just got started - Getting Help with your setup Troubleshooting collecting your model numbers When you try to add a new TV to your account, you get a message informing you that you haven't entered the correct model number. The model number for most devices can be found on the front of the device. If it isn't there, it can be found on a label on the back or bottom of the device. The model number shouldn't be confused with the serial number or the model number of the device's remote control, as many different devices by a manufacturer can share the same remote. Each of your devices has a model manufacturer name and a model number on it. Each device is different. This diagram will show you the various places you might find this information. MA AC E M DE SD-3990-SC 0 AC - 0 3 S MC 0D0000 3 ACME SD-3990-SC You will also want to make sure: • You have copied down the number exactly. • You have numbers copied from the device and not a remote from the device. • You have not copied down the serial number. 41