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Logitech 915-000030 User Manual - Page 53

Getting help with your Harmony remote, Contacting Customer Support, Finding answers to questions

UPC - 097855054531

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Getting help with your Harmony remote Contacting Customer Support If you're experiencing problems and can't find the solution, our courteous and expert professionals can assist! From your home page, click the Support button located in the Tip Center and then select the Contact Us tab. Finding answers to questions You can access our online help to search for topics or Frequently Asked Questions (FAQs). From your home page, click the Support button located in the Tip Center. Getting help with your online setup You have access to several online features that help guide you through the online setup and customization of your Harmony remote: Harmony Remote Software Provides instructional help to guide you through a series of question-andanswer steps to accomplish a task. FAQs (Frequently Asked Questions) A searchable list of customer questions with answers provided by the Harmony 900 support center. Support button Provides specific online help for the page you're on. 53

Section	Page
Introduction	6
Getting to know your remote	6
How your Harmony 900 works	6
Activities	6
How your RF System works	7
The buttons on your Harmony 900	8
The lights on your Blaster	9
Setting Up Your Remote	10
What to expect during set up	10
Before You Get Started	11
Charging your remote	11
Collecting your model numbers	11
Collecting the inputs for your devices	12
1 Creating Your Account and Connecting Your Remote	13
Creating your user account	13
Connecting your Harmony 900	13
2 Setting Up the Devices you Want to Control	14
Adding your devices	14
3 Creating One Touch Activities	15
What is an Activity?	15
What’s an input and why is it important?	15
Adding an Activity	16
Selecting devices for each of your Activities	16
Selecting inputs	17
4 Update Your Remote and Test	18
Update your remote	18
Test your remote	18
5 RF Controls Behind Closed Doors	19
Why do I need these pieces? What to expect when setting up your RF System	19
1 Setting up your Blaster and Mini Blasters	20
2 Assigning your devices	21
3 Testing your remote after you have set up your RF System	21
Using Your Harmony	22
Your Remote and Screen	22
What you’ll see - the Touch screen	22
Charging your remote	24
Using the sleep timer	24
Cleaning the screen	25
Your One Touch Activities	26
Selecting Activities	26
Switching between Activities	26
Turning off an Activity	26
How buttons work in an Activity	27
Using the Remote Assistant	28
Using your favorite channels	28
Using the On-Remote Help	29
When to use the Help button	29
Your Devices	30
Controlling your devices individually	30
Accessing device commands	30
Personalizing Your Remote	31
Customize Your Buttons	31
Customize your hard and soft buttons	31
Adding your favorite channels	32
Changing the order of Activities on your Harmony 900’s screen	32
Renaming Activities and devices	32
Adding command buttons to an Activity	33
Renaming commands	34
Adding icons to your Activity commands	34
Teaching Your Harmony 900 New Commands	35
When do I need to teach new commands to my Harmony 900?	35
Teaching your Harmony 900 new commands using your old remote	35
Naming a new command your remote learned	36
Making More Changes	37
Turning button sounds off	37
Setting the backlight timing	37
Changing your theme	37
Changing text size of buttons	37
Changing Your Set Up	38
Adding to your remote	38
Adding a new device	38
Adding a new Activity	38
Adding to your RF System	39
Adding new devices to your RF System	39
Adding and removing Blasters from your RF System	39
Moving parts in your RF System	40
Moving your Blaster and Mini Blasters around	40
Moving your devices around	40
Finding Answers - Troubleshooting	41
I’ve only just got started - Getting Help with your setup	41
Troubleshooting collecting your model numbers	41
I’m always using Help - Using the on-remote Help	42
The TV doesn’t turn on when starting an Activity but Help fixes it	42
My TV doesn’t turn off without using Help fixes it	42
My TV does not turn on with Help	42
When all my devices are off, my TV does not go to the correct input without Help when I turn it on.	42
My TV does not go to the correct input without Help when switching between Activities	43
My devices don’t work the way I want	44
I want to add improved version of my device in the Logitech database	44
My device responds too slowly to button presses	44
When I press my volume button, my volume increases too much	44
I have to hit some buttons more than once to send a command	44
My buttons aren’t working the way I want	45
The On Demand command isn’t on the Harmony 900 for the Watch TV Activity	45
When pressing buttons in an Activity, the remote sends the command twice	45
Some commands are missing on my Harmony 900 remote screen	45
My RF System is not working the way I want	46
I moved my Blaster and/or Mini Blasters and my remote stopped working	46
My devices got moved around and now they’re not working.	46
I bought a new DVD player have added it to my remote but I still have to point at it directly for it to work.	46
I have two devices that are exactly the same. When press a command on one device, it sends to other as well.	47
Two of my devices are from the same manufacturer. When I press a command on one device, it sends to other as well.	47
Assigning a device to a specific port on the Blaster	47
Types of delays or speed settings	48
Troubleshooting your inputs	50
Figuring out which type of input control you have	50
Step 1— Turn on all your devices	51
Step 2 — Watch the TV	52
Step 3 — Listen to the sound	52
Getting help with your Harmony remote	53
Contacting Customer Support	53
Finding answers to questions	53
Getting help with your online setup	53
Using the On-Remote Help	54
Logitech’s Harmony Remote user forums	54
Appendix A - Device Information	55
Appendix B - Glossary	56
Appendix C - Product Specification	59