McAfee TSA00M005PAA Processor Guide - Page 118

Using Browser Protection and Web Filtering Frequently asked questions Frequently asked questions This section includes questions asked by administrators and client computer users that are related to using the features of browser protection. Can I run browser protectionfor Internet Explorer and Firefox on the same computer? Yes. Browser protection for Internet Explorer and Firefox are compatible on the same computer. You can install protection for both browsers. (If both browsers are present on a computer when browser protection is installed, protection for both browsers is installed automatically.) If Microsoft Internet Explorer is the only browser installed on a client computer when browser protection is installed, does browser protection need to be reinstalled after installing Mozilla Firefox? No. The browser protection client software detects Firefox when it is installed and immediately begins to protect searching and browsing activities in that browser, while continuing to provide protection for Internet Explorer. How does browser protection define a website visit? Does browser protection track individual website pages viewed on managed systems? When a client computer visits a website, browser protection tracks the site's domain specifier. The domain specifier is the smallest amount of information required for browser protection to uniquely identify the site being rated for security. For example, if a client computer visited 10 different pages on this website over the course of a single browser session: www.mcafee.com only a single visit would be logged to this domain: .mcafee.com That is the information required to locate a safety rating. A single browser session times out after 30 minutes, and a new session is then tracked. Why is the SiteAdvisor button gray? Several causes are possible: • T he site is not rated. Visit the www.siteadvisor.com website to submit a website for testing. • T he browser protection client software is disabled. Click the arrow on the menu button to display the SiteAdvisor menu, then select Enable SiteAdvisor. (If browser protection is already enabled, the menu option changes to Disable SiteAdvisor. These menu options appear only if the policy assigned to the computer enables them.) • T he site is on your local intranet. Browser protection does not report information about intranet sites to the SiteAdvisor server for ratings purposes. • P roxy server settings are configured incorrectly. Authentication support in Total Protection Service is limited to anonymous authentication or Windows domain challenge/response authentication. Basic authentication is not supported. • T he client computer is not communicating with the SiteAdvisor server. A communication error icon (disconnected cables) appears on the SiteAdvisor button. Hold your cursor over the menu button to display the safety balloon, then click Troubleshooting to test the connection. 118 McAfee Total Protection Service Product Guide