McAfee TSA00M005PAA Processor Guide - Page 61

Frequently asked questions about the, SecurityCenter

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Using the SecurityCenter Frequently asked questions about the SecurityCenter Frequently asked questions about the SecurityCenter This section includes questions asked by administrators that are related to using the features of the SecurityCenter. • R eporting • A dding, renewing, and moving licenses Questions about reporting Why don't some of my computers show up on my reports? If your company added more licenses, or upgraded from a trial to a full subscription, some computers might not appear in your reports. If you upgraded or purchased additional protection using a new email address, you received a new company key and URL for a new account instead of adding licenses to your existing account. (The company key appears after the characters CK= in the URL. It also appears on the Account & Keys tab of the of the My Account page of the SecurityCenter.) Because you have two company keys, reports appear in two places. Make sure all your trial users reinstall with the installation URL associated with the new key. If you do need to merge multiple accounts, then use the Manage Accounts section of the Accounts & Keys tab. Why do my cloned systems all report as the same computer? The client software generates a unique system identifier when it is installed. If a drive is imaged after the software was installed, all the cloned systems have the same system identifier. To avoid this problem, the software must be installed after the new systems are restarted. You can do this automatically by using the silent installation method, described in the installation guide. I just installed Total Protection Service and don't have much information on my SecurityCenter website. Can I view sample reports? Yes. Sample reports are available at: http://www.mcafeeasap.com/MarketingContent/Products/SampleReports.aspx Sample reports are useful for new administrators who do not have many users or much detection data and, therefore, cannot view some advanced reporting features. NOTE: Sample reports are available in all product languages. Select the language from the Global Sites pull-down list in the upper-right corner of the page. McAfee Total Protection Service Product Guide 61

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McAfee Total Protection Service Product Guide
61
Frequently asked questions about the
SecurityCenter
This section includes questions asked by administrators that are related to using the features
of the SecurityCenter.
•
Reporting
•
Adding, renewing, and moving licenses
Questions about reporting
Why don’t some of my computers show up on my reports?
If your company added more licenses, or upgraded from a trial to a full subscription, some
computers might not appear in your reports.
If you upgraded or purchased additional protection using a new email address, you received
a new company key and URL for a new account instead of adding licenses to your existing
account. (The company key appears after the characters CK= in the URL. It also appears on
the Account & Keys tab of the of the My Account page of the SecurityCenter.) Because you
have two company keys, reports appear in two places. Make sure all your trial users reinstall
with the installation URL associated with the new key. If you do need to merge multiple
accounts, then use the Manage Accounts section of the Accounts & Keys tab.
Why do my cloned systems all report as the same computer?
The client software generates a unique system identifier when it is installed. If a drive is
imaged after the software was installed, all the cloned systems have the same system
identifier. To avoid this problem, the software must be installed after the new systems are
restarted. You can do this automatically by using the silent installation method, described in
the installation guide.
I just installed Total Protection Service and don’t have much information on my
SecurityCenter website. Can I view sample reports?
Yes.
Sample reports are available at:
Sample reports are useful for new administrators who do not have many users or much
detection data and, therefore, cannot view some advanced reporting features.
NOTE:
Sample reports are available in all product languages. Select the language from the
Global Sites
pull-down list in the upper-right corner of the page.
Using the SecurityCenter
Frequently asked questions about the SecurityCenter