McAfee TSA00M005PAA Processor Guide - Page 60

Using the SecurityCenter Getting assistance 2 Click a link to select one of these utilities. • U RL installation - Opens the wizard, which guides you through the steps for selecting which software to install on which computers. Select this option from a client computer. • S ilent installation - Downloads the silent installation package, which enables you to deploy Total Protection Service on a client computer with no user interaction. Select this option from either an administrative or client computer. • P ush Install utility - Runs an ActiveX control that enables you to deploy the client software directly from the service provider's server onto multiple client computers. Select this option from an administrative computer. • U ninstall utility - Downloads a cleanup utility that removes components left from a previous installation of Total Protection Service or another vendor's protection software. Select this option from a client computer, then double-click to begin installation. • S tandalone installation agent - Downloads software that you can install on client computers to allow users without administrative rights to install the client software. • M cAfee ProtectionPilot Migration Assistant - Downloads a wizard that guides you through the steps for migrating computers in a McAfee ProtectionPilot account to a Total Protection Service account. A link to documentation is also provided. Getting assistance Use this task to get assistance in using Total Protection Service and the SecurityCenter. Context-sensitive online help is available on any page of the SecurityCenter by clicking the help link (?) in the upper-right corner. Task • C lick the Help tab, then do any of the following: To... Do this... View online documents Click a link for the Product Guide, Installation Guide, or Release Notes. View demos and tutorials Click the icon for a multimedia presentation. • View the Total Protection Service Demo - Describes how the product protects computers on your account. • View the Installation Tutorial - Describes how to install the product. • View the SecurityCenter Demo - Describes how to use the features of the administrative website to manage your account. Contact product support NOTE: Your service provider determines which demos are available. Click an option. • Online support - Opens a form where you can submit a description of your problem to a product support representative. • Phone support - Displays a phone number and the grant number for your subscription. You will need to reference the grant number when you speak to a support representative. 60 McAfee Total Protection Service Product Guide