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Nextel Worldwide® Services, Nextel Worldwide Customer Care

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Nextel Worldwide® Services 75 Nextel Worldwide® Services Your Smartphone allows you to make and receive calls in the United States on the Nextel iDEN digital network. With Nextel Worldwide Service, your Smartphone operates in the United States as well as in over 100 countries around the world. When traveling internationally, your Smartphone dual-mode phone registers with a local GSM or iDEN network to provide you with voice as well as data services, depending on the country. For up-to-date information regarding coverage, rates, and services available in the country you will be visiting, go to sprint.com, and under Personal, click on Wireless. Under Shop the Nextel Store Online, click on Services & Features, and then International Services. To activate Nextel Worldwide voice or data services, contact Sprint Customer Care at 800-639-6111. Nextel Worldwide Customer Care Exclusively for Nextel Worldwide customers, Nextel offers Nextel Worldwide Customer Care support. When traveling outside of the United States and Canada, call +1 (360) 662-5202 for your Customer Care service needs. This worldwide Customer Care number is toll free from your Smartphone. Features Available in the United States and Abroad Feature Walkie-Talkie Wireless Data Services Media messaging (MMS) Text messaging (SMS) Voice mail Dial-up service Second Line Service Caller ID Call forwarding Available in the United States Yes. Yes. Yes. Yes, receive messages only. Yes. Yes. Yes. Yes. Yes. GPS services Yes. Emergency Calling Yes. See sprint.com for service availability. Available Abroad Available in select countries. Available in select countries. Yes. Available in select countries. Available in select countries. Yes. Yes. No. Available in select countries. Yes, but calls cannot be forwarded to non-U.S. numbers. No. Available in select countries.

Section	Page
Getting Started	8
About This Guide	8
Getting to Know Your Smartphone	8
Flip Closed - External Features	8
Retractable Antenna	8
Flip Open Button	9
Status Light	9
Camera Lens	9
Camera Short-Range Flash Light	9
Volume Controls	9
Walkie-Talkie Button	9
External Display	10
Speaker	10
Stereo Audio Port	10
Accessory Connector	10
Infrared Port	10
SD Card Slot	10
Speaker Key	10
Smart Key	10
Flip Open - Keypad, Navigation Area, and More	11
Earpiece	11
Power Key	11
Internal Display	11
Navigation Area	12
Navigation pad	12
OK Key	12
Soft Keys	12
Send Key	12
End Key	12
Home Key	12
Back Key	12
Keypad	13
* Key	13
# Key	13
Setting Up Your Smartphone	13
Locating Your SIM Card	13
Remove the battery door	13
Charging the Battery	14
Insert the battery before charging it	15
Charge the battery	16
Charging Times	17
Battery Use and Maintenance	17
Removing the Battery	17
Remove the battery	17
Turning Your Smartphone On	18
Turn On	18
Turn Off	18
Wirelessly Synchronize E-mail	19
More Set-up Options	19
Copy Contacts From an Older SIM to Your Smartphone	19
Nextel® Voice Mail	19
Nextel Worldwide® Service	20
Customizing Features	20
Install ActiveSync Desktop Client	20
Install ActiveSync desktop client on your desktop computer	20
The Sync Cradle	21
Assemble the Sync Cradle	21
Connect the mini USB cable	22
Place the Smartphone into the cradle	22
Using the Sync Cradle to Charge Your Smartphone	23
Charge the battery	23
Setting Up a Partnership	24
Run the ActiveSync New Partnership Wizard	24
Accessories	24
Wireless Local Number Portability: Bringing Your Phone Number From Another Carrier	25
Nextel® Voice Mail	25
Text Messaging	25
911 Calls	25
Sprint® Customer Care	25
Understanding Status Messages	26
Finding More Information	26
The Basics	27
Navigation Methods	27
Using the Navigation Pad	27
Using Soft Keys	27
Using Menus	28
Use a menu command	28
Navigate a menu	28
Using the Home Key	28
Using the Home Screen	28
Nextel Layout	29
Change the Home screen layout	29
Open programs from the Home screen	30
Using the Start Menu	30
Open a program	30
Assigning a Speed Dial Number to a Program	30
Assign a speed dial number to a program	30
Using the Quick List	31
Use the Quick List	31
Using the Back Key	31
Backspace and remove 1 character	31
Backspace and remove a line of text	31
Understanding Status Indicators	32
Backlight Dimming	33
Set time it takes for the backlight to turn off	33
Finding Your Phone Number and Other Basic Information	33
Access the Owner Information screen	34
Entering Text and Numbers	34
Change input modes and capitalization	34
Delete characters	35
Insert a space	35
Entering Text in Multipress Mode	35
Change the Multipress time out	35
Enter Punctuation in Multipress Mode	35
Entering Text in T9 Mode	35
Enter text in T9 mode	36
Enter compound words in T9 mode	36
Enter punctuation in T9 mode	36
Enter “emoticons” in T9 mode	36
Having Trouble Entering a Word in T9 Mode?	36
Add a word to the T9 dictionary	36
Entering Numbers	37
Enter a number	37
Entering Symbols	37
Enter a symbol	37
Performing Common Input Tasks	37
Enter a space	37
Start a new line	37
Delete characters	37
Change between uppercase and lowercase	37
Lock caps	37
Enter a symbol	37
Enter the plus (+) sign for international calls	38
Securing Your Smartphone	38
Using the SIM Card PIN	38
Turn the PIN requirement on or off	38
Enter the PIN	38
Change the PIN	39
Unblocking the PIN	39
Unblock the PIN	39
Removing the SIM Card	39
Removing the SIM card	40
Return the SIM card to your Smartphone	41
Using a Different SIM Card in Your Smartphone or Using Your SIM Card in a Different Phone - Information May Be Lost	42
Locking the Keypad	42
Lock the keypad	42
Unlock the keypad	42
Using a Headset	43
Send incoming sound to headset only	43
Send incoming sound to headset and speaker	43
Using a Remote Walkie-Talkie Button	43
Navigating and Managing Stored Files	44
Managing Memory	44
Phone Calls	45
Making a Phone Call	45
Making a Phone Call from the Home Screen	45
Make a call by entering a phone number	45
Make a call by entering a contact name	46
Making a Phone Call from Contacts	46
Make a call from the contact list	46
Change the default number for a contact	46
Make a call from an open contact	46
Making a Phone Call Using a Recently Dialed Number	47
Make a call using a recently dialed phone number	47
Dial the last number called	47
Making a Phone Call from the Recent Calls List	47
Make a phone call from the recent call list	47
Making a Phone Call from a Hyperlink Phone Number	48
Make a call from a hyperlink phone number	48
Making Emergency Phone Calls	48
Make an emergency call	48
Having Problems Making a Call?	48
Receiving a Phone Call	49
Answer or reject a first call	49
Answer or reject a second call	49
Managing Phone Calls	50
Use menu commands during a call	50
Use call management commands that are not on the menu	50
Switch between phone lines	50
Go to the Home screen during a call	51
Speakerphone	51
Turn speakerphone on or off	51
Call Forwarding	51
Set call forwarding	51
Using the Flip to Answer or End Calls	52
Set flip options	52
Retrieving Voice Mail Messages	52
Speed Dials and Voice Shortcuts	52
Speed Dials	52
Create a speed dial	53
Use a speed dial	53
View and edit a speed dial	53
Delete a speed dial	53
Voice Shortcuts	53
Create a voice short cut	53
Use a voice shortcut to make a phone call	54
Change a voice shortcut	54
Play a voice shortcut	54
Delete a voice shortcut	54
Advanced Calling Options	55
Adding a Pause to a Dialing Sequence	55
Insert a 3-second pause in a dialing sequence	55
Insert a manual pause in a dialing sequence	55
International Calls From the United States	55
Insert an international access code	56
TTY Calls	56
Connect your Smartphone to your TTY device and make calls	56
Special Dialing Codes	56
Non-Emergency Numbers	56
Telecommunications Relay Service	56
Nextel® Phone Services	57
Caller ID	57
Per-Call Blocking	57
Per-Line Blocking	57
Second Line Service	57
Set the active line	57
Call Restrictions	58
Directory Assistance Plus	58
Setting Up Wireless E-mail	59
Making Sure You Have the Correct Data Access Plan	59
Setting up Corporate E-mail, Calendar, and Contacts	59
Configuring a Connection with Your Exchange Server	60
Setting the Smartphone to Wirelessly Synchronize With Outlook	60
Creating a Synchronization Schedule	61
Synchronizing Automatically	61
Set up a schedule to synchronize automatically	62
Synchronizing and Viewing Your E-mail	62
Synchronize your e-mail	62
View your e-mail	62
Setting up Personal E-mail	62
Configuring Your Personal Internet E-mail Account (POP3 or IMAP)	63
Checking and Viewing Your E-mail	63
Check your e-mail	63
View your e-mail	63
Using Wireless Messaging Features	64
Understanding Messaging Features	64
E-mail Messaging	64
Text Messaging (SMS)	65
Media Messaging (MMS)	65
Instant Messaging	65
Working with Accounts	66
View the list of accounts	66
Move quickly between accounts	66
Change e-mail account options	66
Delete an account	66
Creating Messages	67
Create an e-mail message in Messaging	67
Create a text message in Messaging	67
Create a media message in Messaging	67
Create a message from a contact card	68
Inserting Predefined Text into Messages	68
Insert predefined text into a message	68
Edit predefined text	69
Inserting Voice Recordings into Messages	69
Insert a voice recording into a message	69
Inserting Pictures into Messages	69
Insert a picture into a message	69
Inserting Sounds into Messages	69
Insert a sound into a message	69
Inserting Signatures into Messages	70
Specify a signature to insert for e-mail and text messages	70
Specify a signature to insert for media messages	70
Turn off signature	70
Saving a Draft of a Message	71
Save a draft of a message	71
Reopen and send a message draft	71
Requesting a Delivery Receipt	71
Request a delivery receipt for a text message	71
Request a delivery receipt for a media message	71
Sending and Receiving Messages	72
Change settings for sending and receiving media messages	72
Sending and Receiving E-mail Messages	72
Send and receive Internet e-mail messages	72
Importing Text Messages	73
Import text messages from the SIM card	73
Viewing and Responding to Messages	73
Working with the Message List	73
View the Inbox message list	73
Change message list display options	73
Mark a message as Read or Unread	74
Working with Messages	74
Open a message	74
Save media from a media message	74
Specify the language for reading a message	74
Reply to a message	75
Forward a message	75
Delete a message	75
Delete all text or media messages	75
Working with Large Messages and Attachments	76
Download a complete e-mail message	76
Download an attachment	76
View an attachment	76
Delete an attachment	77
Accepting Meeting Requests	77
Respond to a meeting request	77
Working with Message Folders	77
View message folder contents	78
Mark a folder for synchronization	78
Move a message to a different folder	78
Empty the Deleted Items folder	78
Configuring Message Notifications	79
Modify a sound alert for notifications	79
Sending and Receiving Instant Messages	79
Setting up MSN Messenger	79
Using MSN Messenger	79
Sign in to MSN Messenger	80
Sign out of MSN Messenger	80
Add an MSN Messenger contact	80
Delete an MSN Messenger contact	80
Send an instant message	80
Reply to an instant message	81
Invite a contact to an ongoing chat	81
Change between chats	81
Return to the contacts list	81
End a chat	81
See who is already chatting	81
Block or unblock an MSN Messenger contact	81
Change your status	81
Change your display name	81
Nextel Worldwide® Services	82
Nextel Worldwide Customer Care	82
Features Available in the United States and Abroad	82
Placing Worldwide Calls	83
+ Dialing	83
Direct Dial	83
Setting the Way Your Phone Searches for Networks	83
Select iDEN/GSM options	84
Searching for a Network	84
View current network	84
View current GSM band	84
Select a GSM network	85
Limit calls to specific area codes or phone numbers	85
Using Wireless Data Services Internationally	85
Data Connections for GSM	85
Setting Up Your Smartphone for Wireless Data Service Access	85
Create a GPRS connection	85
Edit a GPRS connection	86
Delete a GPRS connection	86
Connect to the Internet with a GPRS connection	86
Text Messaging (SMS)	87
Nextel® Voice Mail	88
Setting Up Your Voice Mail Box	88
Accessing Your Voice Mail Box	88
Playing Messages	88
Changing Your Password	89
Recording Your Name	89
Recording Your Active Greeting	90
Advanced Voice Mail Features	90
Multiple Greetings	90
Greetings Schedule	90
Automatic Playback and Playback Order	91
Recording, Forwarding, and Replying to Messages	91
Delivery Options	91
Working with Group Lists	91
Message Forwarding	92
Change Your Voice Mail Language to Spanish	92
Nextel Walkie-Talkie Calls, Call Alerts, and Talkgroup Calls	93
Nextel Walkie-Talkie Service	93
Dialing Walkie-Talkie Numbers	93
Making a Walkie-Talkie Call	93
Making a Walkie-Talkie Call from the Home Screen	94
Make a Walkie-Talkie call by entering a Walkie-Talkie number	94
Make a call by entering a contact name	94
Making a Walkie-Talkie Call from Contacts	95
Make a call from the contact list	95
Make a call from an open contact	95
Making a Walkie-Talkie Call from the Recent Calls List	95
Make a Walkie-Talkie call from the recent call list	95
Having Problems Making a Call?	96
Receiving a Walkie-Talkie Call	96
Answer a Walkie-Talkie call	96
End a Walkie-Talkie call	96
Managing Walkie-Talkie Calls	97
Use menu commands during a call	97
Go to the Home screen during a call	97
Voice Shortcuts	97
Create a voice shortcut	97
Use a voice shortcut to make a Walkie-Talkie call	98
Change a voice shortcut	98
Play a voice shortcut	98
One Touch Walkie-Talkie	99
Set the most recent call as your One Touch Walkie-Talkie number	99
Set another number as your One Touch Walkie-Talkie number	99
Turn off One Touch Walkie-Talkie	99
Call Alerts	99
Sending Call Alerts	99
Send a call alert	100
Receiving Call Alerts	100
Answer a call alert	100
Queue a call alert	100
Clear a call alert	100
Using the Call Alert Queue	100
View call alerts	100
View the date and time a call alert was received	100
Make a Walkie-Talkie call to the sender	101
Send a call alert to the sender	101
Delete a call alert from the queue	101
Delete all call alerts from the queue	101
Sort call alerts by the order they were received	101
Talkgroup Calls	101
Setting Up and Joining Talkgroups	102
Join a Talkgroup	102
Setting Up More Talkgroup Groups	102
Making and Receiving Talkgroup Calls	102
Make a Talkgroup call	102
Answer a Talkgroup call	102
Turning Off Talkgroup Calls	103
Silence all Talkgroup calls	103
Recent Calls	104
Viewing the Recent Calls List	104
View the recent calls list	104
View the details of a call on the recent calls list	105
Saving to Contacts	105
Save a number from the recent calls list to Contacts	105
Making Calls From the Recent Calls List	105
Phone Calls	105
Make a phone call from the recent call list	106
Walkie-Talkie Calls	106
Make a Walkie-Talkie call from the recent call list	106
Deleting Items From the Recent Calls List	107
Delete an item from the recent calls list	107
Delete all items on the recent calls list	107
Returning to the Home Screen After a Call	107
Set the return to Home screen time	107
Contacts, Calendar, and Tasks	108
Using Contacts	108
The Contact List	108
View the contact list	109
Find a contact	109
Filter the contact list	109
Create a new contact	110
Save numbers from the recent calls list to Contacts	110
Delete a contact	110
Making Calls from Contacts	111
Make a phone call from the contact list	111
Make a phone call from an open contact	111
Make a Walkie-Talkie call from the contact list	111
Make a Walkie-Talkie call from an open contact	111
Change the default number for a contact	112
Contact Cards	112
View and edit a contact card	112
Call a contact from a contact card	112
Send a message from a contact card	112
Using Calendar	113
Open Calendar	113
Create a new appointment	113
View an appointment	113
Edit an appointment	113
Delete an appointment	113
Viewing Your Schedule	114
Agenda View	114
View today’s agenda	114
View your agenda for a specific date	114
Week View	114
View appointments for the week	114
Month View	115
View your schedule for the month	115
Customizing the Calendar View	115
Customize the calendar view	115
Importing Calendar Information	115
Using Tasks	115
The Task List	115
Create a new task	116
Mark a task as complete	116
Change a completed task to incomplete	116
Delete a task from the task list	116
SIM Manager	117
Using SIM Manager	117
Copy contacts from your Smartphone to your SIM	117
Copy contacts from your SIM to your Smartphone	118
Select all contacts in the list	118
Select only new contacts	118
Select only certain contact types in a contact	118
View all contact types for a contact without the opportunity to select	118
Search for contacts	119
Sort the contacts list	119
Edit a SIM contact	119
Delete selected SIM contacts	119
Delete all SIM contacts	120
Changes When Contacts Are Copied to Your SIM Card	120
Voice Notes	121
Create a voice note	121
Playing a voice note	121
Rename a voice note	121
Delete a voice note	121
Set a voice note as your ring tone	121
Settings	122
Viewing and Changing Settings	122
View the list of settings	122
Exiting Setting Screen	122
Display Properties	122
Change the Home screen layout	122
Choose a Home screen wallpaper for the internal display	122
Choose a Home screen wallpaper for the external display	122
Add your own wallpaper image	123
Change the color scheme for screens throughout your Smartphone	123
Change the font size for screens throughout your Smartphone	123
Change the contrast on the internal display	123
Change the contrast on the external display	123
Change the text color on the external display	123
Specify the idle time before returning to the Home screen	124
Phone Calls	124
Change the line for outgoing calls	124
Block incoming or outgoing calls	124
Forward calls	124
Answer a call by pressing any key	125
Enter the phone numbers you call for voice mail messages	125
Change your text message service number	125
Specify your country code and area code	125
Turn call waiting notifications on and off	125