Netgear EVA8000-100NAS User Manual - Page 81

Table 7-2. Connecting to the Digital Entertainer HD continued, Problem, Solution

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Table 7-2. Connecting to the Digital Entertainer HD (continued) Problem Solution The Digital Entertainer HD does not find my network. • For wireless networks, make sure that the Wireless Network Name (SSID) and security settings of the Digital Entertainer HD and media server match exactly. • Use the Digital Entertainer Configuration Wizard, and check the settings. On the Windows start menu, select All> Digital Entertainer folder > Configuration Wizard. Some files will not play or cause the system to reset. The Digital Entertainer HD may not support the audio or video format used in the file. For information on what file are supported, see "Supported Media File Formats" in Appendix A. The Digital Entertainer HD does not find the server. • Make sure that the computer and the Digital Entertainer HD are connected to the same network and turned on. • If you do not use DHCP on your network, you must set the IP address of the Digital Entertainer HD in the range of addresses on your network. See IP Address on page 7-8. • Use the Configuration Wizard to check the settings. On the Windows start menu, select All > Digital Entertainer folder > Configuration Wizard. Some files / songs / videos are not showing up even though others are. Check the file permissions for those items and make sure they have "read" access allowed for "Everyone". The server cannot be found in a Windows domain. If the PC where the Digital Entertainer for Windows software is running is a member of a Windows domain: 1. Make sure that you are connected to the domain (either by being on the same network, or by using a VPN connection), and then restart folder sharing in Windows Media Connect. 2. If this is not possible, uninstall the Digital Entertainer for Windows software and reinstall it using a local user account. Then set up sharing with the Digital Entertainer for Windows software while logged in with this local user account. 7-5

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7-5
The Digital
Entertainer HD does
not find my network.
•
For wireless networks, make sure that the Wireless
Network Name (SSID) and security settings of the
Digital Entertainer HD and media server match exactly.
•
Use the Digital Entertainer Configuration Wizard, and
check the settings. On the Windows start menu, select
All> Digital Entertainer folder > Configuration Wizard.
Some files will not
play or cause the
system to reset.
The Digital Entertainer HD may not support the audio or
video format used in the file. For information on what file
are supported, see “Supported Media File Formats” in
Appendix A.
The Digital
Entertainer HD does
not find the server.
•
Make sure that the computer and the Digital Entertainer
HD are connected to the same network and turned on.
•
If you do not use DHCP on your network, you must set
the IP address of the Digital Entertainer HD in the range
of addresses on your network. See
IP Address on
page 7-8
.
•
Use the Configuration Wizard to check the settings. On
the Windows start menu, select All > Digital Entertainer
folder > Configuration Wizard.
Some files / songs /
videos are not
showing up even
though others are.
Check the file permissions for those items and make sure
they have "read" access allowed for "Everyone".
The server cannot
be found in a
Windows domain.
If the PC where the Digital Entertainer for Windows
software is running is a member of a Windows domain:
1.
Make sure that you are connected to the domain
(either by being on the same network, or by using a
VPN connection), and then restart folder sharing in
Windows Media Connect.
2.
If this is not possible, uninstall the Digital Entertainer
for Windows software and reinstall it using a local user
account. Then set up sharing with the Digital
Entertainer for Windows software while logged in with
this local user account.
Table 7-2. Connecting to the Digital Entertainer HD (continued)
Problem
Solution