Nokia IP290 Installation Guide - Page 69

Troubleshooting, General Troubleshooting Information

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7 Troubleshooting This chapter provides troubleshooting tips, problems, and solutions related to Nokia IP290 appliance installations. General Troubleshooting Information The information in this section relates to problems you might encounter during the Nokia IP290 appliance installation. Appliance Not Receiving Power Problem Power cord is not properly plugged in. Solution Check cord. Make sure it is properly seated at both ends. Problem Power supply not providing power. Solution Check power source. If no power is present at the source, take appropriate action such as inserting a new fuse or resetting circuit breaker. Unable to Log In to the Console Port-No Error Message Two laptop computers (using terminal emulation programs) or terminals should be able to communicate back to back in the same way that the terminal communicates with the IP290 appliance. If this is not possible with your laptop computer or terminal, the problem is with the terminal or cable and not with the appliance. Problem No console connection to the IP290 appliance. Solution For information about how to create a console connection, see "To connect to the console port" on page 32. Problem Not connected with a null-modem cable. Solution Verify that you are using a null-modem cable. For pinout information, see "To connect to the console port" on page 32. Nokia IP290 Security Platform Installation Guide 69

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Nokia IP290 Security Platform Installation Guide
69
7
Troubleshooting
This chapter provides troubleshooting tips, problems, and solutions related to Nokia IP290
appliance installations.
General Troubleshooting Information
The information in this section relates to problems you might encounter during the Nokia IP290
appliance installation.
Appliance Not Receiving Power
Problem
Power cord is not properly plugged in.
Solution
Check cord. Make sure it is properly seated at both ends.
Problem
Power supply not providing power.
Solution
Check power source. If no power is present at the source, take appropriate action
such as inserting a new fuse or resetting circuit breaker.
Unable to Log In to the Console Port—No Error Message
Two laptop computers (using terminal emulation programs) or terminals should be able to
communicate back to back in the same way that the terminal communicates with the IP290
appliance. If this is not possible with your laptop computer or terminal, the problem is with the
terminal or cable and not with the appliance.
Problem
No console connection to the IP290 appliance.
Solution
For information about how to create a console connection, see
“To connect to the
console port”
on page 32.
Problem
Not connected with a null-modem cable.
Solution
Verify that you are using a null-modem cable. For pinout information, see
“To
connect to the console port”
on page 32.