Onkyo TX-NR809 Owner Manual - Page 86

7 Using ON/STANDBY on the front panel, turn off and on the AV receiver. Do not use RECEIVER on the remote controller. Congratulations! You now have the latest firmware installed on your Onkyo AV receiver. Troubleshooting Case 1: If "No Update" is displayed on the front display of the AV receiver, it means that the firmware has already been updated. You do not need to do anything further. Case 2: If an error occurs, "Error!! *-** No media" is displayed on the front display of the AV receiver. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action. ■ Errors during an update via network Error Code Description *-10, *-20 The Ethernet cable was not detected. Reconnect the cable properly. *-11, *-13, *-21, *-28 Internet connection error. Check the following items: • Make sure the IP address, subnet mask, gateway address, and DNS server are configured properly. • Make sure the router is turned on. • Make sure the AV receiver and the router are connected with an Ethernet cable. • Make sure your router is configured properly. See the instruction manual of the router. • If your network allows only one client connection and there is any other device already connected, the AV receiver will not be able to access the network. Consult your Internet Service Provider (ISP). • If your modem does not function as a router, you will need a router. Depending on your network, you may need to configure the proxy server if necessary. See the document provided by your ISP. If you are still unable to access the Internet, the DNS or proxy server may be temporarily down. Contact your ISP. Others Retry the update procedure from the beginning. If the error persists, please contact Onkyo Support (➔ page 87) and provide the error code. Case 3: If an error occurs during the update process, disconnect then reconnect the AC power cord and try again. Case 4: If an error occurs due to a wrong selection of input sources, turn off and on the AV receiver. Then retry the update. Case 5: If you do not have an Internet connection, please contact Onkyo Support (➔ page 87). En 86 Updating the Firmware via USB The AV receiver allows you to update the firmware using a USB device. Note • Never unplug or turn off the AV receiver during the update process. • Never plug or unplug an HDMI cable or a USB device during the update process. • Never unplug the USB storage device containing the firmware file or the AC power cord during the update process. • Do not attempt to access the AV receiver from your PC while it is being updated. • It takes maximum 60 minutes to complete the firmware update. • The AV receiver will retain all your settings after the update is finished. Before you start • Set the "HDMI Control(RIHD)" setting to "Off" (➔ page 60). • Turn off the controller device connected via RS232C and via Ethernet network. • Turn off Zone 2 and Zone 3. • Stop playback of contents from Internet Radio, iPod/iPhone, USB or servers, etc. • If there is any data in the USB device, remove it first. Update procedure 1 Connect a USB device to your PC. If there is any data in the USB device, remove it first. 2 Download the firmware file from the Onkyo web site. The file name is as follows: ONKAVR zip Unzip the downloaded file. The following three files are created: ONKAVR of1 ONKAVR of2 ONKAVR of3 3 Copy the extracted files to the USB device. Be careful not to copy the zip file. 4 Remove the USB device from your PC and connect it to the USB port on the AV receiver. When the AV receiver has two USB ports, you can use either one. 5 Make sure the AV receiver and TV are turned on. If the AV receiver is in standby mode, press ON/STANDBY on the AV receiver to light up the front display. 6 Select the USB input source. "Now Initializing" is displayed on the front display and then the name of the USB device is displayed. It takes 20 to 30 seconds to recognize the USB device.