Panasonic KX-FLM651 Laser Fax - Page 65

9. Help

63

For assistance, please visit http://www.panasonic.com/consumersupport

9.3.3 Fax – sending

9.3.4 Fax – receiving

Problem

Cause & Solution

I cannot send documents.

L

The telephone line cord is connected to the

[

EXT

]

jack on the unit.

Connect to the

[

LINE

]

jack (page 19).

L

The other party’s fax machine is busy or has run out of recording

paper. Try again.

L

The other party’s machine is not a fax machine. Check with the

other party.

L

The other party’s fax machine failed to answer the fax

automatically. Send the fax manually (page 30).

I cannot send a fax

overseas.

L

Use the overseas transmission mode (feature #411 on page 55).

L

Add two pauses at the end of the telephone number or dial

manually.

The other party complains

that letters on their

received document are

distorted or not clear.

L

If your line has special telephone services such as call waiting, the

service may have been activated during fax transmission. Connect

the unit to a line that does not have these services.

L

Another telephone on the same line is off the hook. Hang up the

extension telephone and try again.

L

Try copying the document. If the copied image is clear, there may

be something wrong with the other party’s machine.

The other party complains

that black lines, white

lines or smudges appear

on their received

document.

L

The glass or rollers are dirty with correction fluid, etc. Clean them

(page 75). Please do not insert a document before correction fluid

has dried completely.

Problem

Cause & Solution

I cannot receive

documents.

L

You may have subscribed to a voice mail service due to service

packs offered by your telephone company. Fax reception may not

be possible when voice mail is activated so we recommend you to:

–

contact your telephone company and request to deactivate

voice mail service, or

–

subscribe to a Distinctive Ring service (page 39).

L

The telephone line cord is connected to the

[

EXT

]

jack on the unit.

Connect to the

[

LINE

]

jack (page 19).

I cannot receive

documents automatically.

L

The receiving mode is set to TEL mode. Set to FAX ONLY mode by

pressing

{

AUTO ANSWER

}

.

L

The time taken to answer the call is too long. Decrease the number

of rings before the unit answers a call (feature #210 on page 54).

L

Make sure that the Distinctive Ring of feature #430 is set properly

(page 39). If you do not subscribe to the Distinctive Ring service

offered by your local telephone company, this feature should be

OFF.

The display shows

“

CONNECTING...

”, but

faxes are not received.

L

The incoming call is not a fax. Change the receiving mode to TEL

mode by pressing

{

AUTO ANSWER

}

.

A blank sheet is ejected.

L

The other party placed the document in their fax machine the

wrong way. Check with the other party.

Section	Page
Location of Controls	2
Location of Controls	2
Location of controls	3
Important Information	5
Safety Instructions	5
Important safety instructions	5
For best performance	6
Table of Contents	8
Introduction and Installation	10
Accessories	10
1.2 Accessory information	12
Finding the Controls	12
1.3 Description of buttons	12
1.4 Overview	13
Installation	15
1.5 Toner cartridge and drum unit	15
1.6 Paper tray and paper tray cover	17
1.7 Paper stacker	18
1.8 Document stacker	18
1.9 Handset cord	19
1.10 Recording paper	19
Preparation	21
Connections and Setup	21
2.1 Connections	21
2.2 Dialing mode	22
Help Button	22
2.3 Help function	22
Volume	22
2.4 Adjusting volume	23
Initial Programming	23
2.5 Date and time	23
2.6 Your logo	24
2.7 Your fax number	26
Telephone	27
Automatic Dialing	27
3.1 Storing names and telephone numbers for the one-touch dial feature and navigator directory	27
3.2 Making a phone call using one-touch dial feature or navigator directory	28
Caller ID	29
3.3 Caller ID service	29
3.4 Viewing and calling back using caller information	30
3.5 Storing caller information into the one- touch dial feature and navigator directory	31
Fax	32
Sending Faxes	32
4.1 Sending a fax manually	32
4.2 Document requirements	33
4.3 Sending a fax using one-touch dial feature and navigator directory	34
4.4 Broadcast transmission	34
Receiving Faxes	36
4.5 Selecting the way to use your fax machine	36
4.6 Receiving a fax automatically – Auto answer ON	37
4.7 Receiving a fax manually – Auto answer OFF	37
4.8 Using the unit with an answering machine	38
4.9 Junk fax prohibitor (preventing fax reception from undesired callers)	39
Distinctive Ring	41
Distinctive Ring	41
5.1 Distinctive Ring service from your phone company	41
5.2 Using two or more phone numbers on a single telephone line	41
5.3 Using three or more phone numbers on a single telephone line	41
5.4 Programming the ring pattern assigned for fax	42
Copy	43
Copying	43
6.1 Making a copy	43
Multi-Function Station software	45
Setup	45
7.1 Connecting to a computer	45
7.2 Installing Multi- Function Station	45
7.3 Starting Multi-Function Station	47
Printing	48
7.4 Using the fax machine as a printer	48
Scanning	50
7.5 Using the fax machine as a scanner	50
Remote Control	51
7.6 Operating the fax machine from your computer	51
PC Fax	51
7.7 Fax sending/receiving using Multi-Function Station	51
7.8 Confirming the status of the fax machine	53
Programmable Features	54
Features Summary	54
8.1 Programming	54
8.2 Basic features	55
8.3 Advanced features	57
Help	61
Error Messages	61
9.2 Error messages – Display	62
Troubleshooting	64
9.3 When a function does not work, check here	64
Replacement	70
9.4 Replacing the toner cartridge and the drum unit	70
Jams	73
9.5 Recording paper jam	73
9.6 Document jams - sending	76
Cleaning	77
9.7 Cleaning the inside of the unit	77
General Information	79
Printed Reports	79
10.1 Reference lists and reports	79
Specifications	80
10.2 Specifications	80
FCC and Other Information	83
10.3 FCC and Other Information	83
Limited Warranty	85
10.4 Limited Warranty	85
Customer Services	87

Panasonic KX-FLM651 Laser Fax - Page 65

Fax - sending, 3.4 Fax - receiving, Cause & Solution

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