Panasonic WJ-ND400K Setup Information - Page 93
Troubleshooting, Problems
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Troubleshooting Problems Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by these remedies, or if you have any questions about settings and installation. Problem Cannot access from browser Buttons on browser window are not displayed correctly Some information does not appear on browser window Image is not being refreshed Live and recorded images in MPEG-4 format are not displayed in a normal manner SD memory data is not displayed on rec event list Cannot play SD memory data Check item/remedy Check if the 10BASE-T, 100BASE-TX, or 1000BASE-TX cable is connected to the network port. If the network port connection indicator does not light, the LAN is not connected or the network is not operating correctly. Make sure that the connection indicator lights. Contact the system administrator if the indicator does not light. Refer to the system administrator to make sure the IP address is valid. Use the following procedure to check if you are accessing a valid IP address. >ping "recorder IP address" When reply is returned from the recorder, the connection is normal. When reply is not returned, check the IP address and the subnet mask settings. Refer to the system administrator to make sure the IP address is different from another device. Check if the IP address of the recorder matches the submit of the network. When the recorder and the client (PC) are on the same subnet, set the same subnet for the IP address. To access the recorder on the same subnet, it is recommended to set the recorder's address to "Don't Use Proxy For These Addresses". The browser's display may have troubles if you change the font settings from the initial settings. Use the initial font settings. Press [F5] on the keyboard to refresh the window. The image display may be stopped because of congestion on the network. Press [F5] on the keyboard to acquire the image again. Image data may not be refreshed if recording at low recording rate (less than 1 ips). Display and recording may be unavailable for up to one minute directly after the recorder is turned on while cameras are active or a LAN cable is connected to the camera port. Data on SD memory cannot be played from a normal rec event list or from date search. Filter the rec event list by using [SD memory] of the rec event search and then select rec event list to play images. The recorded time on the SD memory data is the time set for the camera when the image is recorded on the SD memory card. Check the time set for the camera. If the recording consists of only a few frames, they may not be played back normally. When this happens, click "NEXT IMAGE" / "PREV IMAGE" to display the images. Page − − page 11 − page 11 page 11 93